Hi
@Woody Butler
, I am getting emails triggered to my Gmail account and not my company account (new email), which is mapped to Decile Hub (under the Email/Password page). How do i fix this?
Community Member
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Thread in #General
User’s emails go to old Gmail, not new company email on Decile Hub.
4 replies
Community Member
Hi Amiya, can you clarify exactly what you mean by "triggered"? Are you referring to emails sent? Or emails sent from Hub that then later a prospect replies to?
Community Member
I see you have integrated your gmail "amiysriv@gmail.com", so emails will be sent from that gmail account.
If you would like to disconnect that and integrate with a different gmail account, you can edit this under "Integrations" in the top right.
If you would like to disconnect that and integrate with a different gmail account, you can edit this under "Integrations" in the top right.
Community Member
Got it, thanks Woody, disabled the Gmail account under integrations, will test and see if my company account is getting used to send and recieve emails now.
Community Member
Hub can only send emails from the emails you have integrated with.
If you haven't integrated with gmail/outlook, our hub mail servers will send the email, and we'll set the reply-to header as your user's email.
If you haven't integrated with gmail/outlook, our hub mail servers will send the email, and we'll set the reply-to header as your user's email.
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