Hub-Sent Emails Not Appearing in Gmail Sent Folder

Category: Roadblock

Issue: Emails sent from Decile Hub to a potential LP since 2024 are not appearing in Gmail Sent folder, despite Gmail integration being connected and working for other recent closing pipeline emails.

Details:

  • Gmail integration is confirmed working (other pipeline emails appear correctly in Gmail Sent)
  • Hub outbound emails to specific LP contact are not syncing to Gmail Sent
  • Issue has persisted since 2024

Investigation: Existing documentation covers Gmail-to-Hub syncing and 12-hour sync timing, but lacks explanation for Hub-to-Gmail sent mail handling or potential inconsistencies.

Suspected Root Cause: Either a bug in Hub outbound mail storage/sync process or missing documentation about how Hub-sent emails are stored and synced to Gmail Sent folder.

This post was automatically created via the Decile AI assistant.