Hi, I noticed that the Investment subsection of the Back Office is empty. I have an "In Portfolio" deal in the Deal Funnel, but I am not able to see anything in the Investment subsection.
Posted by
Posted by
I'm trying to create an organization prospect pipeline using the integration of Gmail and Decilehub using zappier, but I receive this message:
"Failed to create an organization prospect in Decile Hub
"Failed to create an organization prospect in Decile Hub
The app returned "param is missing or the value is empty: prospects".
Could somebody help me please?
Could somebody help me please?
Posted by
Hi, I'm having trouble accessing a subsection under "Investments" for Venture Institute's Sprint 8. A few other fellows and I are also unable to complete Step 2, which says: "Go to the Investments subsection and experiment with updating the valuation of an investment without saving any changes."
We’re not seeing any option or subsection that allows us to update the valuation of an investment. I've attached a screenshot of my screen for reference. Could you please help clarify or advise?
Posted by
I need to capture information from emails and turn it into prospecting deals. But, for example, when a coworker forwards an email, it doesn’t recognize the correct parameters, such as the connector. It assumes the coworker is the connector instead of the person who wrote it to him.
Posted by
Issue with Newsletter Feature
Hello, I sent a quarterly newsletter out to my LPs a few weeks ago, and was expecting to see a high number of opens. Unfortunately, Hub is showing Zero have opened. The click rate is also surprisingly low. I have 1 on 1 calls with my LPs this week, and will ask if they've seen this email. Will circle back if they say they didn't receive the email.
I took a look at the first investment documents I posted to the shared LP folder, and they also are showing Zero views, which is worrisome.
Hello, I sent a quarterly newsletter out to my LPs a few weeks ago, and was expecting to see a high number of opens. Unfortunately, Hub is showing Zero have opened. The click rate is also surprisingly low. I have 1 on 1 calls with my LPs this week, and will ask if they've seen this email. Will circle back if they say they didn't receive the email.
I took a look at the first investment documents I posted to the shared LP folder, and they also are showing Zero views, which is worrisome.
Posted by
I don't have access to Back Office. How do I get this as everything comes as blank?
Posted by
Hi all, could I get my hub currency changed to USD? Though I'm investing in Europe, my LPs are American, so I figure this makes more sense.
Posted by
Release 2025.03.26: AI for People, Fundraising, Comms, and Pipeline Tools!
We're excited to share the latest improvements to our platform, designed to streamline your workflow and enhance your fundraising efficiency.
AI-Powered Solutions
- People/Organization AI Form Filler: Simply copy/paste text into a single field, and our AI will automatically populate prospect information, saving you valuable time during data entry.
Pipeline Improvements
- Pipeline Template Migration Tool: Seamlessly migrate pipelines from old layouts to new ones without manual recreation. Configure default stage mappings from the admin area, with prospects automatically moving to their newly mapped stages. Look for the migrate button on the Manage Stages page for older pipelines.
- Pipeline/Funnel Settings Page: All pipelines (now externally renamed to "Funnels") have a dedicated settings page accessible under "Stages & Settings" in the left navigation. The "Stages" tab contains your existing stage management options, while the "Settings" tab offers funnel-specific settings like automation pausing and renaming.
Fundraising Acceleration
- Click to Close: Experience a seamless electronic signing process for LPs, reducing friction in the closing process.
- "Send Agreement" Buttons: New dedicated buttons on the Fundraising pipeline to send PACTs and LPAs based on your fund's closing status.
- Intercom Integration: Provide real-time support to LPs throughout the closing process.
Communication Enhancements
- WhatsApp Integration: Connect WhatsApp to Decile Base for instant community messaging and replies.
- Email Improvements: Bulk emails now automatically come from the sending user, maintaining consistency in your communications.
These enhancements reflect our ongoing commitment to building the most efficient platform for venture capital operations. For assistance with any of these new features, please reach out to our support team.
Posted by
Hi Support Team I am trying to access my Decile Pro settings and am receiving a 500 Internal Server Error, error ID:
407074ae-c916-4ce0-982c-4c82ccd729a6. Please assist. Thanks!
407074ae-c916-4ce0-982c-4c82ccd729a6. Please assist. Thanks!
Posted by
Hello dear
@Woody Butler
@Decile Hub
I am Magnifique Ishimwe, from the Venture Institute Cohort 4. I have the same issue like Patrick (can't see back office) and had requested support from the team since last week. Essentially, I also had access to decile hub through a VC Lab member. I've now created a new account, however I still can't have access to the Back Office. I would really appreciate your support to complete the current sprint.
Cheers,
Magnifique
I am Magnifique Ishimwe, from the Venture Institute Cohort 4. I have the same issue like Patrick (can't see back office) and had requested support from the team since last week. Essentially, I also had access to decile hub through a VC Lab member. I've now created a new account, however I still can't have access to the Back Office. I would really appreciate your support to complete the current sprint.
Cheers,
Magnifique
Posted by
Decile hub team, I create test LP4 as an organization and LP/person. I am having hard time seeing this LP in the closing pipeline. Below is the screenshot of the test closing LP4 I created.
Posted by
Dear Decile Hub team, I am not able to update the valuation of an investment. I also created the LPs, deal memo, fund pipeline but I still canot see how I can add the investment valuation and generate a report. Please help. This is an assignment as part of Spring 8 - Step 2
Posted by
Hello Decile Hub Support Team,
I'm a participant of the Venture Institute Cohort 4. For step 2 of the Sprint 8, after I added a prospect to my Limited Partners Funnel. I send LPA to LPs and hub showed LP list to closing stage but nothing is shown in the Capital Accounts and the Investments are still "empty".
How can i solve the problem,
Thanks
I'm a participant of the Venture Institute Cohort 4. For step 2 of the Sprint 8, after I added a prospect to my Limited Partners Funnel. I send LPA to LPs and hub showed LP list to closing stage but nothing is shown in the Capital Accounts and the Investments are still "empty".
How can i solve the problem,
Thanks
Posted by
Hi Decile Hub Support Team,
I'm a participant of the Venture Institute Cohort 4. For step 2 of the Sprint 8, after I added a prospect to my Limited Partners Funnel under the "Closing" stage, nothing is shown in the Capital Accounts and the Schedule of Investments is empty.
Could you assist on this issue? Thank you.
Best Regards,
Hong Yu
I'm a participant of the Venture Institute Cohort 4. For step 2 of the Sprint 8, after I added a prospect to my Limited Partners Funnel under the "Closing" stage, nothing is shown in the Capital Accounts and the Schedule of Investments is empty.
Could you assist on this issue? Thank you.
Best Regards,
Hong Yu
Posted by
Dear Decile Hub Support Team,
this is Patrick Bartos from Venture Institute Cohort 4. The back office feature is now missing on my Decile Hub. This might well be because I was previously in the VC Lab Cohort 16. Please, if possible, provide access to the back office section.
Best,
Patrick
Best,
Patrick
Posted by
Dear Hub support team, I wanted to get the name changed for my firm from Dose Partners to Winner Capital. Can you pls support with that change at the earliest.
CC
@Yoann Burnel
CC
Posted by
Dear Hub Support Team, I'm part of VI Cohort 4. This is a follow up on Michael Nguyen's previous post as I am experiencing similar issues as my other cohort members.
I am having difficulties with completing Venture Institute Sprint 8 Question 2. I was unable to see the Closing Pipeline and any activity in the Capital Accounts section even after following the course instructions to create prospect LPs in the Fundraising pipeline first. Based on one cohort member's feedback, it appears that the issue is due to user permission settings (only Decile Launch and Decile Partners can access this).
In order to view the capital accounts and do the mock capital call exercise, I believe we must set our LP status to CLOSED and I'm unable to do so currently (possibly due to current user settings).
Since this is a recurring issue within the Cohort IV based on our WhatsApp group discussions, I wanted to bring this to your attention and see how we can resolve this.
Many thanks in advance,
Best,
Yu Wen
Sprint 8, Question 2: Dive into the fund accounting features of Decile Hub. First, go to the Back Office section and generate a full set of annual reports, reviewing each report and writing a bulleted list of questions that you have. Next, go to the Capital Accounts subsection and set up a capital call for 20% without saving it, writing a second bulleted list with any questions about the process or about the information presented. Then, go to the Investments subsection and experiment with updating the valuation of an investment without saving any changes, writing a third bulleted list with questions. Lastly, use the Questions section to get all of your questions answered, and, if your question is not sufficiently answered, then you can, selectively, “Ask the community for a better answer”
I am having difficulties with completing Venture Institute Sprint 8 Question 2. I was unable to see the Closing Pipeline and any activity in the Capital Accounts section even after following the course instructions to create prospect LPs in the Fundraising pipeline first. Based on one cohort member's feedback, it appears that the issue is due to user permission settings (only Decile Launch and Decile Partners can access this).
In order to view the capital accounts and do the mock capital call exercise, I believe we must set our LP status to CLOSED and I'm unable to do so currently (possibly due to current user settings).
Since this is a recurring issue within the Cohort IV based on our WhatsApp group discussions, I wanted to bring this to your attention and see how we can resolve this.
Many thanks in advance,
Best,
Yu Wen
Sprint 8, Question 2: Dive into the fund accounting features of Decile Hub. First, go to the Back Office section and generate a full set of annual reports, reviewing each report and writing a bulleted list of questions that you have. Next, go to the Capital Accounts subsection and set up a capital call for 20% without saving it, writing a second bulleted list with any questions about the process or about the information presented. Then, go to the Investments subsection and experiment with updating the valuation of an investment without saving any changes, writing a third bulleted list with questions. Lastly, use the Questions section to get all of your questions answered, and, if your question is not sufficiently answered, then you can, selectively, “Ask the community for a better answer”
Posted by
Hi Woody, is multi-file upload on roadmap? that would help a lot!
Posted by
Hi Team. Please see below. I have a permissions issue with my instance (not seeing the advanced features like Dealflow, Back Office, etc.). Any help would be appreciated, thank you! Instance = shift6. My email is [redacted]
Posted by
Can you customize your signature in Decile with an animated one with a GIF like this?
Posted by
Hi there! Also adding
@Travis Giggy
and
@Woody Butler
as advised by email.
I'm hoping to get some help regarding two issues I'm having with Decile Hub in relation to Venture Institute's Sprint 8 Step 2:
Dive into the fund accounting features of Decile Hub. First, go to the Back Office section and generate a full set of annual reports, reviewing each report and writing a bulleted list of questions that you have. Next, go to the Capital Accounts subsection and set up a capital call for 20% without saving it, writing a second bulleted list with any questions about the process or about the information presented. Then, go to the Investments subsection and experiment with updating the valuation of an investment without saving any changes, writing a third bulleted list with questions. Lastly, use the Questions section to get all of your questions answered, and, if your question is not sufficiently answered, then you can, selectively, “Ask the community for a better answer”
1. Regarding the Capital Account task, there is no information entered in any of the fields when I access "Call Capital". Additionally, when I input the 20% requested, the screen refreshes and there are no changes in any of the fields. Snapshot below.
2. Regarding the Investments task, the section is completely empty, without any ability to "experiment with updating the valuation of an investment". Snapshot below.
Any advice or assistance would be much appreciated.
Thanks in advance!
Mike Nguyen (VI Cohort 4)
Posted by
Hi, I'm a fellow at Venture Institute Cohort 4 program.
I've signed with AltAir Capital entity name and then I wanted to change to EquiVentures. somehow I see that in the VC firm it has changed , but still see the AltAir Capital down to the EquVentures.
Can you help me align both of them to EquVentures?
Thanks
I've signed with AltAir Capital entity name and then I wanted to change to EquiVentures. somehow I see that in the VC firm it has changed , but still see the AltAir Capital down to the EquVentures.
Can you help me align both of them to EquVentures?
Thanks
Posted by
Hi, I need some help changing the name of my fund in upper left corner. Please see screenshot: It is stated as The Regrowth Era, but needs to be Endorsed Ventures as it states in the connected fund.
Posted by
Howdy! I edited some of my templates last week in Decile and sent some packs with our edited version, which I named "5.2 - Confidant-PACTs" however, when I sent the pacts, the template didnt send and it sent the original one that was assigned to the workflow.
Not sure, but this was a bit frustrating because we spent a lot of time editing our templates and then sent some with the test, but the final version was not correct.
Not sure if this is a bug, or if I missed something on the back end, but I really thought I had tested it well.
Not sure, but this was a bit frustrating because we spent a lot of time editing our templates and then sent some with the test, but the final version was not correct.
Not sure if this is a bug, or if I missed something on the back end, but I really thought I had tested it well.
Posted by
hello I need to acess my back office system
Posted by
I need to capture information from emails and turn it into prospecting deals. But, for example, when a coworker forwards an email, it doesn’t recognize the correct parameters, such as the connector. It assumes the coworker is the connector instead of the person who wrote it to him.
Posted by
Where can I add my SSN in DecilePro?
Posted by
Community Member
Hello
Can you please help me with this?
500 Internal Server Error
Can you please help me with this?
500 Internal Server Error
Sorry, we had a problem loading this page.
Please report this error in the Hub Support Channel and reference this error ID:
2aa4c87d-2592-4dbd-82ed-8bde85467ae3
Posted by
Community Member
I've updated my fund thesis and name however when I use the AI tools such as LP archetype generator it still shows the old thesis and the fund entity still shows the old name.
Posted by
sending an invitation to my team but they aren't getting invite emails
Posted by
I have a user who locked herself out of 2FA, and there seems to be no admin controls for this...?
Posted by
I am trying to add files to the "Shared" folder in my LP folder, but when I create new folders, Hub is not saving them.
Posted by
Hi!
I’m encountering an issue while adding the funding round details in Step 5 of Sprint 6 (Deal Memo) inside Decile Hub. The company I’m working on has a Pre-Money Valuation of $1.8M and a Post-Money Valuation of $1.9M. However, every time I try to enter these values with decimals in the Deal Memo, the system automatically reverts them to just 1, which is incorrect.
I’m encountering an issue while adding the funding round details in Step 5 of Sprint 6 (Deal Memo) inside Decile Hub. The company I’m working on has a Pre-Money Valuation of $1.8M and a Post-Money Valuation of $1.9M. However, every time I try to enter these values with decimals in the Deal Memo, the system automatically reverts them to just 1, which is incorrect.
Could you please look into this for me and suggest a solution?
Looking forward to your guidance. Thanks in advance!
Top reply:
Posted by
Community Member
Hi, I'm part of Ventute Institute Cohort 4. I have a few questions regarding connecting my email for seamless communication as part of Decile hub setup:
- Is the expectation here to use our personal email address that we used to sign up for the venture institute program? Or do we need to setup/use another email account for the hypothetical VC firm we created to reflect more closely a work email (rather than personal)?
- Since I’ve used my current personal Gmail for sync, I saw some of my personal emails (specifically mostly spam/junk) ending up in the Activities folder.
- Privacy concerns – are my personal emails (i.e. whole inbox) fully accessible/visible to anyone on the platform?
- Why are certain emails/spam/junk showing up in the folder and not other primary emails?
Any advice appreciated. Thank you!
Posted by
Hello,
My name is Lawrence Maina, and I am currently part of Venture Institute Cohort 4. As I work on my sprints, I have encountered an issue that is preventing me from fully utilizing the platform and completing my tasks effectively.
I am in the process of building an emerging VC firm, Chaanakya Capital, and have already been onboarded to Decile Hub through this email. However, my account is currently linked to Chaanakya, making it the admin of my profile. As a result, I am unable to access certain platform features, such as the investment inquiry form, which is already attached to Chaanakya's website. This limitation is affecting my sprint performance.
I would appreciate your assistance in allowing me to use my lawrencemaina@axcelafrica.com email for my sprints while keeping my lawrenceirungu391@gmail.com email for Chaanakya Capital. I have attempted to create an account with my personal email, but it seems that registration is not possible.
Alternatively, if I could add a hypothetical fund and have the ability to switch between different funds within the same account, that would be a better option.
Alternatively, if I could add a hypothetical fund and have the ability to switch between different funds within the same account, that would be a better option.
Please let me know how best to resolve this issue. Your guidance and support would be greatly appreciated.
Posted by
We're encountering an issue with email greetings for our German users. In Germany, especially with older generations, formality is very important. This means emails need to be correctly formatted for both 'Du' (informal 'you') and 'Sie' (formal 'you'). The problem is that when using 'Sie,' the greeting changes to 'Sehr geehrte,' which further differs based on the recipient's gender (male vs. female). Our current configuration doesn't allow us to dynamically adjust these greetings based on user settings or gender. We need a way to ensure the correct formal or informal address is used, including the appropriate 'Sehr geehrte' variation, to maintain a professional and respectful tone with our German customers. This is crucial for user experience and building trust in this market.
Posted by
Hi,
We upgraded to the new Dealflow template in the hub. The old one is under "Deals archive".
We have a problem with the "Added by Investment Inquiries Form" stage - new deals are added to the old template (in deals archive) and are not automatically added to the new template (deals).
We upgraded to the new Dealflow template in the hub. The old one is under "Deals archive".
We have a problem with the "Added by Investment Inquiries Form" stage - new deals are added to the old template (in deals archive) and are not automatically added to the new template (deals).
Posted by
Do you have a training video on how to use the Connector Worklfow in Decile Hub
Posted by
Community Member
Emails aren't being sent via DecileHub after connecting and wanting to send through Microsoft365 business account
Your message wasn't delivered because the recipient's email provider rejected it.
Diagnostic information for administrators:
Remote server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP.
Posted by
Hello I would need the ability to have the PACT Commited values in EURO. Is there a way in doing this?
Posted by
Every time I try to edit a folder name, or try to create a new sub folder in a main folder I get an error page with a bunch of code. Any idea why this is happening?
It looks like this...
It looks like this...
Posted by
How can I change my currency from US dollars to brazilian reais?
Posted by
I'm trying to set up my pipeline in Decile Hub but don't see any of the "entity wide" options around fundraising. When I click the first task (setting up Decile Capital as an LP) I get an error page with this code: 8168da5b-e7c3-4b73-bf3e-cc9f1623e4b5
Posted by
Hi, I corrected my signature in the PACT template email as it was signed as "first last" instead of "First Last", but my test recipient received both names bunched together, ie first last First Last. I now see that I can update that specific info in my profile section where it is pulled from, but would like to know how to tweak green highlighted sections in a template email. Thank you!
Posted by
Hi - I tested the PACT process with 2 friends today. I sent the template email with the commitment link. They both went through the process of committing, and I immediately received a confirmation email from one, but not the other. Any setting I am missing?
Posted by
Hi everyone, I have been using Tactyc for years and make and make efforts to keep it as up to date as possible. I recently spent a lot of time updating all the current and projected performance for our portfolio companies. However, there is a really big difference in the IRR between what is shown in Tactyc vs. what is shown in Decile Hub. Can someone shed some light on what the inputs in Decile Hub are and why there might be such a massive difference between what's in Tactyc for IRR? The rest of the numbers (RVPI, MOIC, etc. are pretty close)
Posted by
Hi! It is possible to search across all your data in Hub? For example, if there is information in the "Notes" for an individual can I search for a specific keyword and have it return the individual it is associated with? Thanks!
Posted by
Hi - I'm trying to change the name on the left hand bar from AI Catalyst (which was a working name) to a hopefully better one FInAI Ventures. Would appreciate any instructions on this - I tried the AI prompt but the instructions somehow didn't work.
Thanks in advance,
MJ
Thanks in advance,
MJ
Posted by
Hi, our LP is getting 500 Internal Server Error while trying to sign he LPA. Can you please check it?
500 Internal Server Error
500 Internal Server Error
Sorry, we had a problem loading this page.
Please report this error in the Hub Support Channel and reference this error ID:
141a89b8-3345-4247-8b9a-a7738c4c74e0
I also received this error message via e-mail.
An error occurred: Empty input (after ) at line 1, column 1 [parse.c:1060] in 'Forbidden
Posted by
I tried to modify the order of the columns in the table view of my LP pipeline and I hit save changes. However, for myself and my partner, nothing happens and it continues to say that there are unsaved changes. Can you help with troubleshooting this?
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