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Hub Support

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Posted by

Andrey Mikhalchuk
Hi,
I'm unable to finish Sprint 5 homework because of the bug in Decile Community Deals. Even after sharing our deal with the community, the dashboard remains locked. Please see the attached screenshot:
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Posted by

Oleg Loukhton
@Woody Butler
Hi Woody, one of our LPs just asked us if he can use a different email address for further communications going forward. He tried to do it himself in DecilePro, bit to no avail. What is a proper way to help him with this? Can we do it from our end? Cc @Lev Loukhton
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Posted by

Adeo Ressi

Release 2025.11.14: Chat Revolution

Our floating chat has finally learned to swim. Like a good workout routine, we've made persistence optional but highly recommended.


Chat: Floating Communication Hub
The new floating chat interface brings seamless Base communication directly into Hub, allowing instant messaging without losing your current workspace context.
  • Messenger-style interface stays conveniently accessible
  • Account-specific channels appear automatically
  • Five most recent conversations stay handy
  • User-controlled toggle prevents workspace clutter

AI Toolkits: Persistent Intelligence
Toolkit conversations now maintain continuity across sessions while offering flexible restart options, making your AI interactions more contextual and efficient.
  • Persistent chats remember your conversation history
  • Restart functionality provides fresh toolkit instances
  • Historical restart points allow conversation branching
  • Chat continuity improves AI context understanding

Back Office: Interface Evolution
Updated UI components modernize the back-office experience while maintaining classic functionality for users who prefer traditional workflows.
  • New UI tabs improve navigation flow
  • Classic interface remains fully functional
  • Visual updates enhance user experience

Fund Management: Dashboard Intelligence
Start fund and recency dashboards now offer enhanced search capabilities and improved data visualization, helping you track engagement patterns and fund performance more effectively.
  • Multi-field search finds accounts faster
  • Real-time tag updates eliminate page reloads
  • Activity charts reveal engagement patterns
  • FI status tracking monitors program participation

---
Thanks for reading! We'd make a joke about floating chat, but we're afraid it might drift away before you see it.

Need help? Partners can reach their VA, and everyone else can join the party in the Hub Support Channel. Our floating chat is great, but human support still floats our boat.
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Posted by

Lauren M Taylor
Hi Team, I am trying to submit a deal. Here's the screenshot of what's happening> Once I click on Share Deal, the screen looks like this.
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Posted by

Monisha Perkash
Also, I'm trying to just delete his record completely to start over, but not succeeding there either.
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Posted by

Monisha Perkash
I'm trying to "Send Email" to an LP in our Closing Funnel but the "Send Email" button isn't showing up for him. I suspect that might be because his email address wasn't captured when I used the Hub Extension to scrape from LinkedIn. I can't figure out how to add his email. Or is there some other reason why the "Send Email" button for him isn't showing up?
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Posted by

Eric S. Heinz
I'm trying to delete a file from my VDR and it's coming up with this error: 500 Internal Server Error

Sorry, we had a problem loading this page.


Please report this error in the Hub Support Channel and reference this error ID:
66c82d6d-4304-45f4-a880-f5a9b511367b
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Posted by

Shail Kaveti
hi, we have an AGM coming up and want to store our deck on decile so that investors will have one place to access all their materials. How do we do it
1

Posted by

Tam Kemabonta
I am trying ti send a test email for a Newsletter I am generating and not able to receive anything. hence it is not delivering.
1

Posted by

Community Member
What's the best number to call for support?
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Posted by

Community Member
Hi, I need technical support with decile Hub. When I sent a test newsletter to my email. I've never received it. Nothing in my spam. Actually, I had the same problem sending pacts. Could you support? Could we have a call? 
2

Posted by

Myo Thant
Hello DecilePro support,
I received an email to update my info for K1. In the profile section, I was asked to add calendar URL. What is the calendar URL? Do you want google calendar? Second, when I submit the update - with and without google calendar URL -  I received 500 Internal error server and the message 'Please report this error in the Hub Support Channel and reference this error ID:
353c77a6-f6ff-42d6-8bf6-b0e51b0de29b' . How can I fix the problems. 
Myo
1

Posted by

Alexandra Rogers
How do you reverse a deal share?
4

Posted by

Cristian Guardia
Where do I find the edit the investment inquiry form?
2

Posted by

Nuno Rodrigues
Hi Hub Team,

Not sure why this is happening but in our hub, a few features are "forever loading".
I'm adding a screenshot in the thread.

Can you help me understand what is happening?

Cheers
5

Posted by

Genevieve LeMarchal
Hi Hub Team, I just moved a large chunk of my active fundraising pipeline to the newly set up Fund II pipeline. But when I go into the Fund II pipeline, it kicks me right back into the Fund I pipeline. So I'm unable to see the pipeline at all. Can someone help me figure out where this pipeline went and how to restore it? 
5

Posted by

Elisa Miller-Out
Hi VC Lab / Decile Team,
Just a quick technical question re: PACTS - which we still love using!
What's the best place to find our current general PACT link that can be sent to multiple investors at once (not a custom individual PACT link)?
Is there a way to ensure that the general PACT link can be used multiple times by different investors without showing up as if it was already filled in by an investor who used it once?
For example, we were using this URL as the general link:
However, once an LP filled it out recently, when I go to that link now it just shows that LPs name rather than the general landing page.
I want a link that just shows this every time for any new investor:

Instead, this is what I see since an investor filled out the PACT recently:

I've used that link for multiple prospective investors and am concerned that they won't be able to fill out the form since it will show the form as already filled out by this one investor. Can you please advise where I can find a general link that can be sent to multiple investors at once and will show the same general PACT form for each of them even if one of them fills it out? Thanks so much!
Best,
Elisa
3

Posted by

Jeremy Geiger
How to add a column/field to either the People Directory, or the Investors Funnel.  Settings in Investors lets me de-select/hide a column but I don't see anywhere to add a column
1

Posted by

Jeremy Geiger
I created a new funnel and now need to either RENAME it, or DELETE it.  AI says I need to reach out about this ["Reach out to Decile Hub support"]
3

Posted by

Jeremy Geiger
I was going to use the Data Room, but [Shared LP Files / Fund / Shared] says "All documents in this folder and its descendants will be shared with all LPs in this fund via Decile Pro."  And then when I look into Decile Pro it says "Decile Pro is currently only available to firms that are formed with Decile Launch and powered by Decile Partners - it's not available to all Decile Hub users."  So that basically means Data Room isn't available to the majority of Decile Base users?  Please clarify.  If I'm incorrect, please tell me how to navigate this.
1

Posted by

Rachna Rangarajan
Hi changed the currency under Settings to INR from USD. How can i revert to USD? 

Also, now that i have changed the currency to INR, how can I edit existing investor's hard commitments to INR from USD on Decile Hub as it still shows USD numbers?
5

Posted by

Edgard Cambranis
Hi, I need to modify the non-binding commitment letter but can't find where to do so. could you guide me? I need to send the PACT ASAP.
2

Posted by

Oleksandr Vorobey
Hi!

We have an issue with settings. Perhaps a misunderstanding of a setting "set variable" led us to a problem. Now all leads are marked as "overdue" from the very beginning.
I'd like to remove "set variable" from the flow, but it can't be saved. The AI assistant told me to reach out to you as there is a system blocker for some reason.



It led us to a situation, where we have hundreds of "overdue" leads which aren't so.

If we change manually (takes time) we can solve the problem with current leads. But there will be more leads to come. We want to solve the issue.

Could you please help?
1

Posted by

Rita Vilas-Boas
Hello, I need to delete this my account and the users. Can you help me with this?
0

Posted by

Anand Bhadouria
I have my venture fellow, Sloane Smabuco. She is trying to sign in at the decile hub, and she is asking me for the code. please see below
1

Posted by

Jesse Courtier
Hi having an issue where the notifications specifically pointing to file viewing statistics no longer work.
2

Posted by

Steven Willinger
We're getting a 500 internal service error when trying to delete a folder in our External Fundraising Data Room

e118a1c5-02e5-4e14-862b-96c05ad87a4a
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Posted by

Adeo Ressi

Release 2025.10.27: Interface Evolution

We've been busy redesigning interfaces and building pet projects that actually work. Think of it as spring cleaning, but in October and with more code.


User Interface: Fresh Design Language
The new UI update transforms the Back Office experience with modern design patterns and improved navigation, making daily workflows more intuitive and efficient.
  • Back Office tabs get complete redesign
  • Classic UI remains available during transition
  • Modern patterns improve workflow efficiency
Messaging: Quick Chat Integration
Hub Quick Chat brings Base messenger functionality directly into your workspace, connecting you to relevant channels without leaving your current context.
  • Bottom-right chat button provides instant access
  • Account-specific channels appear automatically contextually
  • Five recent channels stay readily available
AI Performance: Smarter Conversations
Enhanced AI Toolkits deliver faster responses and more accurate tool generation through improved conversation processing and response optimization.
  • Conversation chains process more efficiently now
  • Tool generation speeds significantly improved
  • Response quality feels noticeably more crisp
Performance: Instant Slideover Loading
New skeleton loader system eliminates wait times for Person, Organization, and Capital Account slideovers while providing smooth visual feedback.
  • Slideovers open instantly with zero delay
  • Smart caching prevents unnecessary data reloading
  • Skeleton previews maintain smooth user experience
AI Models: Advanced Options Available
Claude Sonnet and Haiku 4.5 models expand AI Toolkit capabilities, providing more sophisticated language processing options for complex tasks.
  • Claude Sonnet offers enhanced reasoning capabilities
  • Haiku 4.5 provides faster response times
  • Model selection suits different use cases
Onboarding: Universal Program Access
New cohort onboarding system handles existing users and new signups seamlessly, ensuring proper program access regardless of previous participation.
  • Universal join links work for existing users
  • Invitation codes apply automatically when signed-in
  • Accelerator and VI onboarding problems resolved

---
Thanks for reading! Our skeleton loaders are faster than our actual skeletons, which is either impressive engineering or concerning biology.

Need help? Partners can reach their VA, and everyone else can join the Hub Support Channel. Our support team promises they're real humans, unlike our increasingly sophisticated AI models.
0

Posted by

Matthew Veryser
Can you delete my account at mveryser@ecinnovates.com? I need to use this email address instead for collaborator role on another account.
5

Posted by

Shane Larisey
Getting this error on new UI. 8105caa5-6cba-4648-b1c8-3649d6012196
2

Posted by

Manish Kasliwal
I get this error when I try to send a test PACT
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Posted by

Manish Kasliwal
I am trying to send a PACT and it is not loading. Can you please advise another way to send.
1

Posted by

Ignacio Castro
My investment inquiry form doesn’t seem to be working. Just submitted the attached test.
3

Posted by

İlker Elal
Getting still 500 error like Sharareh's post =(
1

Posted by

Sharareh Noorbaloochi
Getting 500 error after trying to switch to the new UI. Please help! :)
1

Posted by

Jorge Vargas
Hi, I want to know where I can customize the initial date for the due/overdue calculation. I know the the +3 button is fine but I want to know if I can set when for each stage.
2

Posted by

Matthew Veryser
I'm getting notifications for a pipeline not connected to my account. I have a new/empty account and no pipeline/automations setup.
3

Posted by

Michael Chou
what happened to the AI feature that helped me generate LinkedIn searches for LPs based on my thesis?
1

Posted by

Nehemiah Duncan
I need help, every time I try accessing https://startfund.ai/communities or my personal community page. I receive this. i don't have a VPN, restarted my computer, cleared cache, still same issue. Tried even on my phone.
2

Posted by

Community Member
Hi there, I have uploaded my LP deck and turned on automation.  It is not working.  I believe it's set up correctly.

I am not getting notifications and it's not moving the prospect to the stage I have setup. 
0

Posted by

Beth Kuchar
Hello, I'm looking to set up a Zapier integration between a 3rd party form and Decile Hub. Do you have a sandbox so that we are not creating test companies in our live investment pipeline? 
0
1

Posted by

Boris Chovnik
Hi,
How can I delete activity entries? 
I have logged information for the wrong person, now I need to clean it and add to the correct person.
Thank you!
0

Posted by

Nathan Maton
Hi Support - can you remove my funnel called test funnel from the fundraising section? It keeps getting activated when I try to go to my real funnel called Limited Partners. Thank you!
4

Posted by

Charlie Manger
Hi Support - I need to change our "Decile Base" venture firm name from 7Hats to TechLand Ventures. Based on investor feedback, the TechLand name is much more effective in identifying our focus area and raising money. Our "URL" is techland.ventures and our e-mails are ______@techland.ventures. May we please shift everything over from 7hats.solutions naming-wise to techland.ventures?
1

Posted by

Reesha Solanki
Cannot see deck_url in my variables and it will not let me create one, any advice would be appreciated. Thanks!
1

Posted by

Edgard Cambranis
Hi! I'm a VC Lab participant and want to review LPA before sending to PACT signers. I've been told by the Hub AI that I need Back Office access. Can you help me with this?
1

Posted by

Daniel Dudley
I would like to convert my Decile Hub UI from a start fund to a traditional fund. Can you help me with this?
1

Posted by

Stanislav Zaytsev
I no longer see Deal Memo Reviewer under AI Toolkit. How can I enable it again?
👍 1
4

Posted by

Mike Keymer
This may not be a `Hub` bug report per se, but:

On the Sprint pages (e.g. https://fi.co/enrolled/assignments/sprint-1-thesis-development-vc-lab-cohort-18-duplicate-11922) there is a button to `Add to Calendar`. When I do, the calendar events all appear to be 13 hours long  (e.g. 12:00n 10/9 until 1:00am 10/10). I assume these were meant to be 1 hour. If we can fix these here, then each user won't need to correct each event one at a time on their calendars.  
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