# Hub Support

how to connect my investor hub with linkedin ?

Hey I've got a problem with connecting claude

Your account was authorized, but no MCP server was found at the provided URL, or your account doesn't have access to it. Check the server URL or your access, then try again. If this persists, share this reference with support: "ofid_214906721d092737"

Hey, I need help setting up Zap to Decile Hub. My Zap creates new prospects but the enriched data is missing. Setup: Airtable (form submission) → Zapier → Decile Hub.

What is not saving: Tags, Referred By, and Primary Contact (name/email/phone). I've checked the org Overview, the Tags section, the People tab, and the Referred By field — these values appear nowhere in Decile.

Key detail: In Zapier's "Data in," all of these are present and correctly mapped (4 tags in tag_list, primary_contact_email and phone populated, referred_by_first_name set). But in "Data out," the Changes only list the prospect (ID/position) and the organization Company URL — tags, contact, and referred-by aren't reflected, even though Success returns true.

Question: How do I get Tags, Referred By, and Primary Contact to persist through this action? Do they require a separate action (e.g. a Person action to attach the contact, or Create/Update Organization for tags), or is there a mapping/config step I'm missing?

Shared some screenshots and would appreciate anyone's help!

When people unsubscribe from our newsletter:
1. Is there any way to tell by API or UI who has unsubscribed or to see it in a user's profile?
2. Can they resubscribe if they wish to?

Paste image into chat appears streached

cant edit vars

where do i get onboarding for start fund?

Can someone instruct me on the best way to link existing Google Drive folders and documents into Decile Hub? I'd like to be able to choose which folders get synced when doing so.

I have mistakenly created two decile accounts with the same email address. One is connected to my other GPs and the other is the one I want to delete. How do I do that? 

Hey getting this error 502 error when trying to hit the Start Fund invitation button 3ca81824-2de4-4926-9efe-811975b8cd68 

where is the quiz

The VC 101 quiz appears to be missing right now.

A Decile Base support post says Sprint 0 Set 3 still references a quiz at https://decilegroup.com/ai, but support noted it may have been moved or removed and would investigate. I can’t confirm a current replacement from the available posts.

If you need the latest location, check:
- https://decilegroup.com
- https://decilehub.com

Or ask Decile support through Hub.

Open Decile Group | Open Decile Hub | Ask support for the quiz link

Top 3 relevant Decile Base posts

We should support secondary email addresses on accounts for deduplication purposes, without using those secondary emails for outbound communication.

Use case: someone may accidentally fill out a form with a different email address than the one we normally use for them. If that email is stored as a secondary email on the account, the CRM should recognize it as the same person/account and avoid creating a duplicate record.

Important behavior:

This would help keep account records cleaner while avoiding the risk of emailing the wrong address, emailing a contact twice, etc

Is there a repository of demos? Specifically looking for the May 2026 demo on MCP, but would be great to review a few others too. Thank you! ps I could not find them in decile base and would be a helpful section under user community. 

Hi,  I see that my task includes new deals.  would love to update and the info is available in a PDF on a June update.  The document is now on the platform and I would love to have the Ai bot scan and upload to deals.  

Also, I can do the same with Multiple LP lists of existing and prospect LP's. 

Want to do the as efficiently as possible.

Just trying to release the info and let the bots do their work in reviewing and placing data in the right place.

THANKS

I have an investment memo that is almost ready for IC, but I still need to add one thing. I mistakenly hit "pass" on it (since it was not ready). The deal is now is marked as declined. And now I don't know how to reverse that. Is there a function or feature that lets me put that back into the decision stage? Thanks so much!!

Dropdown in community deals:

1. Please order reasonably - I suggest alphabetically
2. Why does it get weird at bottom?

I want to submit a deal for IC review, I am not able to see the option on my decilehub.

I have several PACT commitments, but they aren't autopopulated.  What can I do to have them show up?

Automatic contract import

Is there a email importer similar to what has been set up for deal flow but for importing contacts? I use pipeline-{fund name}+deals@decilehubemail.com for deal import, for example.

We are currently preparing an LP event in the Philippines and noticed that Manila is not available as a timezone option when creating event invitations. While Singapore and Hong Kong are available and share the same UTC+8 timezone, we would prefer to display Manila (Philippine Time) to better reflect the event's location and audience.

Would it be possible to add Manila as a timezone option?

Thank you very much for your help. 

Speed is the feature. Which parts of your application take more then 3 seconds to load? I know a new newsletter takes 20+ seconds...

Good morning,
I logged onto hub this morning, and my pipelines are showing up as no prospects to show.  Please advise.
Thank you,
Eric

Hello, I would love to be able to customise font sizes within an event description on Decile Hub. In this case, to provide a disclaimer at the bottom of the event, but being able to write the description in html would be even better. Is this possible any time soon? Thank you!

I have issues sending out emails to prospectus due to integration errors. The system disconnects me as soon as I send out the email and states "my google out is disconnected". I have tried sending emails out in "incognito" mode and I get the same error. Thx

Hub doesn't let me save thesis. Just redirects to a blank page....

I have an LP prospect who wants to invest from an IRA. How do I need to set this up?

I mistakenly deleted a file from an investor's folder and would like to restore it. Is there a backup or any recovery option available that would allow me to retrieve the file?

When creating a new newsletter I love the copy a previous template feature, but I send a lot of emails so they old ones get buried and unselectable pretty fast. Would love to have a simple search here or maybe just load the last 25 emails instead of just 5 that it does currently?

I have tried updating the PACT agreement several times to remove the language in item 3 that refers to US securities law. When I click Preview this PACT, it reverts to the original language, and when I go back to the Pact Agreement, it reverts to the original language as well.  Any thoughts on what I can do?

Hello, Please note that I am not able to integrate my Google account with Decilehub. I go through the connection process and the system gets connected but immediately I am disconnected. I would appreciate your help in resolving this. Thx

does decile hub need "gmail sync"? or just gmail send?

The Start Fund Investment Lead Agreement says that I'm an Investment Lead, which is distinguished from a GP. I thought I was the GP of our Fund 1.

Can someone shed some light? Thank you.

I have a login issue with my account, 

how can I update current valuation of a portfolio company?

There is no way we know 163 people in the Netherlands and 79 in Ireland - how are the geo stats being calculated?

Is there a way to see all tasks across all workflows (i.e., fundraising, dealflow, connectors, recruiting, custom)? 

Can I create a form in Decile Hub that I can use to gather name, address, email, and phone number information from prospects and have this data create a person directly? The use case is that I want to send out an invitation to people to attend an event, familiarising them with the New Zealand Golden Visa. My fund is an eligible investment under this program, and I want the invite to include a link that allows them to enter the event information and add it to the Decile Person DB.

It looks like Merge Duplicates exposes SS#.  That is very confidential info and I think you need to consider how you keep this more hidden.

Does anyone have "fund advisors" helping them? Meaning they will help open their network for a percentage. Do we need to talk to legal about this? Do we have a legal team?

how to remove a pipeline?

Can we expose the "LP Commitments" (the total amount signed/wired by limited partners so far) to the API?

Hi, we I downloaded the skill, API key is hadrcoded, It was almost commited to a repo, this is a security concern for me

How can I change the title of someone in the Directory

How do I make a new email template in Decile Hub? 

Apparently there is no way to remove a tag from a prospect using API.

1. IF there is a way, please tell me how.
2. If not, please add this fix ASAP.

As part of Sprint 0 Set 3 we are asked to "Next, test your VC 101 knowledge with the quizzes and additional research available here (https://decilegroup.com/ai)" There are is no quiz at this link nor anywhere on the decile hub or decile group website. Has this been moved or removed? 

I can't find : Decile Hub fund settings

I am getting this message, but clicking on it doesn't take me to the checklist (just to the main dashboard). I'm trying to figure out what the missing step is to complete the task. 

How can I change the Primary Account 

Can you please explain why there is now a regular API key and a legacy API key? 
What is difference?  Why should I bother switching?