Hi,
I hope you are doing well!
I'm currently using DecileHub to manage LP outreach and build dealflow as I break into venture capital( I am in the venture institute cohort 6). I'd like to confirm whether it's permitted to also use the platform for a second purpose: cold emailing VC firms to potentially land an internship and gain experience in the industry.

Specifically, I want to know if I can:
- Create separate funnels/pipelines for different outreach purposes (one for LP relationships, another for firm/internship outreach)
- Use the platform's email and tracking features for both use cases
- Ensure I'm complying with your terms of service while building my skills and experience

I want to make sure I'm using DecileHub appropriately and not violating any usage policies. Could you please clarify what's allowed?

Thank you for your help!

Hi, I received an email saying my account is inactive after changing my email from theakm.sr@gmail to ahmad@chispa.vc. They said they would deactivate it, but I'm still using the same account and am now a Venture Partner at Chispa VC. I'm just confused about the email. 

hi is there a way for the hub extension to find the best potential investors amongst all my LinkedIn connections? 

Hello,

I'm getting this error message when I try to save a newsletter:

I can't find my thesis?

What is this ? Fund Onboarding Questionnaire Google Doc ID 

Is the feedback regarding our thesis, from real LPs?

HOW DO I SHARE A DEAL

Hi I want to Claude COde my gmail engagement with LPs into Decile hub - whats the API I can use

Hey everyone just joined venture institute cohort 6, quick question about the Decilehub task, step 4.
When it says to create a Decilehub account, I am already logged in from a prior  I’m logged in now and can access everything, but I’m unsure whether I originally signed up using the invitation code starting with, or if that actually matters.

Just wanted to check if anyone else had this issue and whether it’s fine to continue with the account I’m already using.

Thanks

IS there any way to see what files an investor has looked at and when as you review that investor in investor funnel?

I noticed emails from Decile Hub are going into my "other" folder on Outlook.  Is it possible to change the settings so that they always show up in the focused folder? 

Getting reports that my newsletter links are dead, here's one http://url2620.teamignite.ventures/ls/click?upn=u001.p1YgY0-2FJMufAoObBLGPDJIlZ-2FTKExkWZBZkue9QPO2SgS98uodYuFIOWeeNaKJqZ07miWJFABanb5coXTp8V-2BRhhUrYCvN5e6bCHRo0aqOryopGNwdGJb-2Blwz-2FNRTFdmtdywT60NUhoOAR9bsrLBHxC2gccnb6a7ivz3sOsNMzf1y5pwVq6-2FEPVO7nT2Rzuqt77VrNJcYQKzQ1yoEduuCOmwEJ8Cd85NyK49i1JTI0VYtWrr0Y-2FAUIh32sbd1jcS7dUVTTSWgazaQutBXYpdY5GKURhlPbiUT3CQjGt6I9bMrYVdGiWiILIzGtF22vXU-2BNAumXVNKpZTuI86B-2FSZFzSBReTM99wTzns3JMNZ6E9-2BzyusEHCKYIod4EKDk0KVJnZ8_ve0JllRrAl9GojnHMo4Sy0NwlNu-2FC-2FjeRseYs6ekIihP93qz9MKYpuPd25eAw0Y4gBY19DnKR0RAjv0rBOeztP2AW1b-2BJUrJE6AWVsYFHivOI2MWsJUOpgERuT8jFxHhnHdmiHuYzgcJYq-2FWYxzimeaaJ85Jsd-2FPDgeNu01V8SXbxUzbui0q3k81z1XcL43DF-2FJQMNCyha02ZY4AvGzJoAX-2FkyUaAwchSbd-2FU-2FP-2B67O1tMmixuGAyCmz8KdmhsDnW35owaCKTEdT9LnqvL5J30xmt4mdDCzTmNCRZmyg-2F0Bkdm1hiiYKV6LEHDzuvZ2nWjEvn75zi2jBkYWSRtRC38xZKOAnSGQH3GoJ1E29Xp8-3D

Been noticing an increase in loading times across the app, when loading LP views in the back office/capital call section, loading new newsletters, etc

When I try to use the Next Contact field in Investors funnel I have a problem.

If I do not hit the Add Next Contact button then the display date in the row does not update.

If I do hit it then my note disappears.

Is there a way I can delete this account and the associated fund? I created this as a part of VC labs using a university email I'm about to lose access to. I'm now a part of venture institute using my personal email and want to establish everything on that account now

I've been trying to sign the agreements on the Start Fund Entity setup. Been having trouble with the doc loading. Nothing comes up.

How can I change the name of my mock fund?

Hi team! Hope you're doing well. We've had some recurrent issue with the Newsletter these past days. We've been trying to send a test mail to see how it looks but it never gets sent. It doesn't present any errors, which is why I'm not attaching any pictures. But just wanted to make sure you guys were aware of the problem and see it it can be fixed (also if it has happened to someone else)
Thank you!

get me fund i cap table

We've made strategic improvements across the platform, delivering faster page loads and a more responsive user experience.

We've seamlessly integrated critical fund tools directly into pipeline views, creating an intuitive bridge between deal tracking and financial operations.

We've transformed the Decile Pro interface with subtle, unobtrusive loading indicators that maintain your workflow without interruption.

The Capital Accounts pages now display instantly with progressive data loading, eliminating the painful wait times while maintaining full functionality.

---
Thanks for your patience while we made everything faster! We promise these updates are more reliable than a founder's initial revenue projections.

Need help? Partners can reach their VA, and everyone else can join the party in the Hub Support Channel. Our support team loads faster than these new pages (and that's saying something).

AL isn't working.  Here is the error message: {:url=>"https://api.anthropic.com/v1/messages", :status=>400, :body=>{:type=>"error", :error=>{:type=>"invalid_request_error", :message=>"prompt is too long: 201838 tokens > 200000 maximum"}, :request_id=>"req_011CXM1i1ZZXGMz511jw7wh8"}}

Can I make manual edits to my generated thesis?

Matt just got this message after reconnecting his google account. It was connected and working then a few minutes later its disconnected again.  He received this email.

Not sure I'm getting sub-folder/file level views/stats in data room. Decile seems to lumping all sub-folders into one view?

These are not my most common tags, not even close

Hi team, Newsletter template is still buggy for Outlook

1 logo is blurred (original upload is not)
2 text is cut off on the right / not responsive

For some reason - I see that the default value for a new LP in the Investor Account Setup email is 250k (not sure if this is in my account or in general) - is it possible to change it per LP? 
changing the commitment amount in the LP page does not affect the default value in the Setup

can I create letter of intent to prospects client ? 

Hi - I have been trying to send fundraising emails today. Every time I try, it says “0 emails were sent, check notifications for info” except there is no info in Notifications. I haven't been able to send fundraising emails all day.

I tried to schedule a few emails to go out first thing Monday morning, and when I click submit, a green box pops up that says email sent.  Then a red box popped up with this error: 0 emails sent. Some emails did not send due to errors. Please check Notifications for more details.  It's important that I have confidence that the emails are going to go out on Monday, appreciate any insights into what may be going on.

I want to modify the URL for my fund deck (variable {{fund_details.deck_url}}).

I can no longer find the Entity Management options in DecileHub.

Per assistant, “Entity Management is only available to Decile Partners and Decile Launch program members. If you cannot see it, this feature may not be included in your current subscription level.”

 

I am in VCLab 20 so not sure if I qualify and not sure how I’m supposed to deal with this if it is not available to me since I have been using it.

 

Can you please advise?

AI Assistant recommends emails support@decilehub.com but this address cannot be found or is unable to receive mail.

why does AI Enrichment to deal memos keep generating errors?

How do we delete our account?

I am spinning up an SPV in Canada the old school way (via a lawyer and manual reach out to our LP's) , (we are Canadian) can we use Decile Hub to showcase the deal? 

When I add a Quick Note in Hub, it takes me to my (apparently disabled) public page.

why is this email not delivering?

i am not able to access data room .

@Woody Butler

Happy new year! One of our LPs is experiencing some difficulty after wiring funds to our Start Fund. 
The site does not reflect that he has wired the money and keeps asking him for tax information that he tries to submit, but the platform has not been able to accept (it's for a Trust so maybe that has something to do with it). 
Related to this LP, we do not see his funds reflected as committed capital for the Start Fund capital account. The Trust is also shown here as "inactive." How might we rectify this?

Hi  @Woody Butler

some of the variables in my capital call reminder email are 'yellowed' and aren't populating in emails. When I delete them and try to reinsert, it doesn't work. Using text to add them works but they remain yellow and do not populate. These include {{prospect.total_amount_due}}, {{prospect.amount_paid_in}}, {{prospect.current_outstanding_amount}} and some others. They are green & still work in my original capital call template. How do I fix the reminder email issue?

How do I get my customized LPA to send to prospective LPs?

Hi, how can I change the time zone in Decile Hub? For example, in the CRM, emails or notes created have a time stamp of 13 hours ago. Thank you

I need some help with the deal memo tools on Hub. When I'm in a specific deal memo and I click to edit the "About" section of the startup/deal, it will open the editing box but often will automatically close it out while I'm editing. How can I avoid this?

How do I edit my emails?

Hello, Can I have LPs from Africa using Start Fund?

I need help with my Hub account. I have applied for access with the following email: yyfoong@gmail.com. When I try to login, I get access to decile base instead of decile hub.

I'm running into an issue when working on a deal memo for a company (Auvi Labs).  I had previously captured an open angel financing round, and I cannot find a way to close it so that I can create a new financing for the pre-seed round I plan to lead. 

how do I download a CSV of the names/emails that have visited our data room?

How I can remove a deal that I shared?