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Posted by

Michel Friedman
When I import a founder using the DecileHub chrome plug in he automatically gets added to LP pipeline.

How can I prevent this?

For those already in LP Pipeline how can I remove them from LP Pipeline so they are just associated with their deal?
9

Posted by

Peter Weisz
Unable to connect my Microsoft e-mail account with Decile Hub. I am receiving the error message: "Something went wrong". It should not be connected with my Microsoft account since this one is brandnew
3

Posted by

Radim Vaďura
Hi everyone! I wanted to add new entity in the decile hub, but cannot find a way how to do it. Could anyone help me out please?
3

Posted by

Community Member
I can't connect GMAIL since one month, I can't send emails properly
3

Posted by

Lionel Sinaï-Sinelnikoff
Hi Woody,

I am facing the following bug: When wishing to update the fund details, I keep getting the following error: Account organization users user has already been taken", despite not doing any such change (see screenshot attached). As a consequence, I am unable to save my updates. Can you check it out?


Thanks,
1

Posted by

Nadia Lin
@Woody Butler
  Hi Woody! I can't import csv.contact data into event pipeline today. No matter how many prospects I am importing in ,always got 504 Gateway Time-out
1

Posted by

Arzu Tekir
Hi there!
Yesterday I sent an email to several contacts in LP pipeline. Today we noticed that one of them was removed to the closing pipeline with $300K commitment. There might be a bug or something. I did not do anything listed in activity list.
 
1

Posted by

Joshua Haynes
Without restricting the URL of a specific data room folder to certain list or stage of the funnel, or changing the URL for everyone, how can I prevent someone from viewing specific files/folders/data rooms?
2

Posted by

Pablo Ignacio García
I have been getting this message of 500 Server Errors like this when I click on Limited Partners Funnel on the left menu
4

Posted by

Karen Sheffield
Having issues with the LP section:  937d6a16-7883-437c-92c1-c94965600e99 
3

Posted by

Olusegun Solomon Oluwajebe
Hi Travis,

I have been getting a lot of 500 Server Errors like this when I click on links in Hub. Seems a lot of the links are broken. They may be absolute instead of being relative. So when folder structures change they break.
3

Posted by

tony lew
hi wood. i think u showed me how to do it, but i can't find where the direciton was.  I set up a automation so when people open our file on decile hub, it automatically adds them to the piepline.  However, this stopped working all of a sudden.  How do i add it back?
9

Posted by

Dwight N. Hopkins
I had a problem changing my signature under Edit Profile. Here’s the error number: 9da8b6b1-b54f-4a37-8582-d35db3d8ebdf
4

Posted by

Larissa Bomfim
How can I create a share file without requiring the recipient to enter their email? 
Top reply: Hi @Larissa Bomfim, if you share the file in an email from Hub, the link will be automatically personalized for that prospect, and they won't be required to enter any info. They'll be directly entered onto the file.
4

Posted by

Varun Turlapati
Upon executing the step to complete Compliance and KYC for a LP, I see this error: c6137448-28d2-4672-ab88-25b5852429f9

This LP was also confused with their UX because Decile Hub kept spinning on them and they didn't know what they were supposed to do.
9

Posted by

Natacha Ralainirina
Hi Decile Hub,
 I would like to have access to video tutorial for Decile Hub or documents but I don't know how to find the link. I am already using the decile Hub so the "?" that should appear at the beginning of the use of the platform is no longer there. Is there any way?
Thank you
Best,
Natacha
1

Posted by

Uriel IO Foronda
Greetings! I would like to ask if it is possible to enable variable editing, as we tried accessing it, it directing to the login. Furthermore, I would like to ask if it is possible to implement tags in the funnel to the email templates?
Top reply: @Uriel IO Foronda  Next Contact signifies the next time (as in, the future) when the contact is planned to be contacted, as per future tasks/actions. You may want to look at the "Last Contact" column instead, or check... Show more
13

Posted by

Ignacio Castro
Reminder for Capital Call went out with the wrong amount ($25K which was the PACT commitment instead of $50K which was the LPA final amount)
5

Posted by

Ryan Else
Error Id - Back Office - 76bfcc56-0954-4dec-b628-b1d35e9bb5b0
6

Posted by

Pascal Vallat
I have an issue with gmail connections; it disconnects all the time. Can you support me on it please?
1

Posted by

Seth Hallen
I am putting my columns in different orders but they keep automatically reverting back to the original order after a few minutes and a refresh.  Is this a known issue?  
2

Posted by

Seth Hallen
Any best practices for managing contacts across various pipelines for newsletter distribution?  
2

Posted by

Boris Chovnik
Hi,
I am struggling to find the email preferences to the back office updates. I guess that the settings are not on our end. 
The reason why I am looking for these preferences is because you only send these updates to the decile hub account owner (me), while they are informative for other team members as well. I would like to have the freedom to choose who in our team gets an email about a 'New LP Document added: Tax - ..." and other email updates as well. The solution of always to forward these updates to my team is not feasible. Please help me resolve this pain.
1

Posted by

Adeo Ressi

Release 2025.04.10: AI Toolkits & More


TOP HUB RELEASES

  • New AI Toolkit to Create a Hypothetical Fundraising Deck - https://vcl.to/hub-deck
  • New AI Toolkit to Create Up-to-date Social Campaign based on Recent News - https://vcl.to/hub-soc
  • New Smart AI Email Drafting writing in your own style

ADDITIONAL HUB RELEASES

Pipelines
  • A new Pipeline Settings Page under Stages & Settings
  • Prospect AI Profile Builder under view Profile “AI Form Assistant”
  • Firm-wide Gmail Syncing Settings
  • New Dealflow Columns for Country and City
  • Pipeline Automations have added Assign to User
  • Closing Pipeline Access Control to Reduce Errors

BASE
  • AI-powered BASE Channels to Process Uploaded Documents with AI
  • Loom and YouTube Video embedding in BASE

AI Tools
  • Added Perplexity Web Search to AI Tools
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Posted by

Larissa Bomfim
Hi Hub Team, 
I'm trying to upload a csv file with my LPs data and I'm getting over and over again the same type of error (using the same csv sample format). Could you please advice on how to solve this problem? Thanks!  @Woody Butler
 
2

Posted by

Eduardo Gomes Küpper
A very important feature to manage lists is the "unsubscribe" button. Adding this will help with events (people unsubscribing will not attend anyway) and with newsletter (who is actually interested) @Woody Butler
 
3

Posted by

Nadia Lin
Hi Decile Hub Team,
I’ve encountered an issue when trying to import the same set of contacts into different events. Even though the contacts are identical, the system shows “No data imported”—which prevents them from appearing in the pipeline or receiving emails.
Is there a way to properly re-import the same contacts across events, or a recommended workaround to make sure they show up correctly and can receive communication?
Appreciate your guidance on this—thanks!
5

Posted by

Eric S. Heinz
Hi team,
I just sent out an email to all people who attended the events I held last summer.  I included a link to my fund overview, and assumed that each recipient would have to log on to access the file.  I’ve been getting emails that say Eric has accessed the file.  Tried accessing the via my wife’s phone, and it did the same thing.  Appreciate your help in fixing this so I can see who is engaging with the email I sent.
Thank you,
Eric
9

Posted by

Ana Smith
HI Team, is there anyway to change profile name to reflect new fund name? 
3

Posted by

Leah Villegas
@Woody Butler
 Hi, I'm trying to connect to microsoft office.  But it says I need admin.  I asked admin and they said that I have the ability to accept but decilehub is too risky and won't let me validate.  How do I connect my outlook?
7

Posted by

Genevieve LeMarchal
I am trying to use the AI Form Assistant to fill in team profiles. I copied all the data from their LinkedIn profile and pasted it in. Here is the error message I receive.
2

Posted by

Francesco Bloise
I need to delete and change category names in the pipeline. Also, I have set some of them to show as columns, but they are not showing up.
Thank you
6

Posted by

Manush Saydmohammed
Please update my current email address manushsm@zegenex.com on the hub to the following : 3riversvalley@gmail.com

Manush Saydmohammed
1

Posted by

Francesco Bloise
Hello! I'm having trouble adding new prospects to the pipeline
In the pipeline, after adding some startup prospects, when I try to add a new one and click add, the screen just refreshes and the startup I just tried to add doesn't appear. Could somebody help me please?
4

Posted by

Stefano Morellina
Hi, I noticed that the Investment subsection of the Back Office is empty. I have an "In Portfolio" deal in the Deal Funnel, but I am not able to see anything in the Investment subsection.
1

Posted by

Francesco Bloise
I'm trying to create an organization prospect pipeline using the integration of Gmail and Decilehub using zappier, but I receive this message:
"Failed to create an organization prospect in Decile Hub
The app returned "param is missing or the value is empty: prospects".
Could somebody help me please?
6

Posted by

Vivian Lisanza
Hi, I'm having trouble accessing a subsection under "Investments" for Venture Institute's Sprint 8. A few other fellows and I are also unable to complete Step 2, which says: "Go to the Investments subsection and experiment with updating the valuation of an investment without saving any changes."

We’re not seeing any option or subsection that allows us to update the valuation of an investment. I've attached a screenshot of my screen for reference. Could you please help clarify or advise?
1

Posted by

Francesco Bloise
I need to capture information from emails and turn it into prospecting deals. But, for example, when a coworker forwards an email, it doesn’t recognize the correct parameters, such as the connector. It assumes the coworker is the connector instead of the person who wrote it to him.
0

Posted by

Eric S. Heinz
Issue with Newsletter Feature
Hello, I sent a quarterly newsletter out to my LPs a few weeks ago, and was expecting to see a high number of opens.  Unfortunately, Hub is showing Zero have opened.  The click rate is also surprisingly low.  I have 1 on 1 calls with my LPs this week, and will ask if they've seen this email.  Will circle back if they say they didn't receive the email.

I took a look at the first investment documents I posted to the shared LP folder, and they also are showing Zero views, which is worrisome.
1

Posted by

Sabina Dissanayake
I don't have access to Back Office. How do I get this as everything comes as blank?
2

Posted by

Roberts Kancāns
Hi all, could I get my hub currency changed to USD? Though I'm investing in Europe, my LPs are American, so I figure this makes more sense.
3

Posted by

Adeo Ressi

Release 2025.03.26: AI for People, Fundraising, Comms, and Pipeline Tools! 

We're excited to share the latest improvements to our platform, designed to streamline your workflow and enhance your fundraising efficiency.

AI-Powered Solutions

  • People/Organization AI Form Filler: Simply copy/paste text into a single field, and our AI will automatically populate prospect information, saving you valuable time during data entry.

Pipeline Improvements

  • Pipeline Template Migration Tool: Seamlessly migrate pipelines from old layouts to new ones without manual recreation. Configure default stage mappings from the admin area, with prospects automatically moving to their newly mapped stages. Look for the migrate button on the Manage Stages page for older pipelines.
  • Pipeline/Funnel Settings Page: All pipelines (now externally renamed to "Funnels") have a dedicated settings page accessible under "Stages & Settings" in the left navigation. The "Stages" tab contains your existing stage management options, while the "Settings" tab offers funnel-specific settings like automation pausing and renaming.

Fundraising Acceleration

  • Click to Close: Experience a seamless electronic signing process for LPs, reducing friction in the closing process.
  • "Send Agreement" Buttons: New dedicated buttons on the Fundraising pipeline to send PACTs and LPAs based on your fund's closing status.
  • Intercom Integration: Provide real-time support to LPs throughout the closing process.

Communication Enhancements

  • WhatsApp Integration: Connect WhatsApp to Decile Base for instant community messaging and replies.
  • Email Improvements: Bulk emails now automatically come from the sending user, maintaining consistency in your communications.

These enhancements reflect our ongoing commitment to building the most efficient platform for venture capital operations. For assistance with any of these new features, please reach out to our support team.
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