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# Hub Support

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Community Member
When I try to add a Prospect by pasting a LinkedIn profile to the AI box, it says "Network response is not ok".
How to View Event Page Click Tracking Analytics (?trk= Parameters)

Tags: events, analytics, tracking, networking, trk

Overview

Decile Hub includes built-in click tracking for event pages using ?trk= URL parameters. This lets you measure which channels (email, LinkedIn, website, etc.) drive the most event page views and RSVPs.

Setting Up Tracking

Append ?trk= followed by a source label to any event URL:
  • https://yourfirm.decile.app/e/abc123?trk=linkedin
  • https://yourfirm.decile.app/e/abc123?trk=email
  • https://yourfirm.decile.app/e/abc123?trk=website
  • https://yourfirm.decile.app/e/abc123?trk=newsletter

The label after ?trk= is freeform — use whatever source names make sense for your campaigns. Visits without a ?trk= parameter are recorded as "no_tracking_code."

Viewing Analytics

To view tracking analytics for an event:

1. Navigate to Networking > Events in the left navigation
2. Click on the event you want to analyze
3. On the event detail page, you'll see three analytics panels:
  • Event Page Views — total number of page views for the event
  • Tracking Code Performance — a bar chart showing page views broken down by tracking code (e.g., linkedin, email, website)
  • RSVPs by Tracking Code — a bar chart showing confirmed RSVPs broken down by tracking code
These panels are visible to event organizers on the event show page.

How It Works
  • When someone visits your event page with a ?trk= parameter, the visit is recorded automatically
  • Each visitor is counted once per day (repeat visits within 24 hours are deduplicated)
  • When a visitor RSVPs, their tracking source is associated with the RSVP record
  • This lets you see not just which channels drive views, but which channels drive actual registrations

Tips
  • Use consistent tracking codes across campaigns (e.g., always linkedin not sometimes `LinkedIn` or `li`)
  • Share different tracked URLs in different channels to compare performance
  • Check the RSVPs by tracking code chart to identify which channels have the best conversion rates, not just the most views
Hi, my co-founder and I had set up two separate decile hub accounts with two different names at the start of the program. Now, we would like to merge the two accounts since we are one and the same company. How can this be done? Thank you.
FYI - The dashboard ("your fund stats") on my Start Fund is incorrect. It adds values from my Start fund and traditional fund for:
  • PACTs
  • PACT Volume
  • Signed LPAs
  • Signed LPA volume 
I've emailed a potential LP from Hub a dozen times since 2024. These show up in Hub, but not in my gmail sent folder. I've verified that gmail sync is setup and works (eg - my sent folder has examples from last week).

I'm trying to find out if these email actually were sent. 
Community Member
How do I add a drop down menu to the investment inquiry form?
Community Member
I added a Become an Investor page (<firm website>/become_investor) a while ago and I forget how I did that. Where can I find the settings page to edit the form?
Community Member
Why does typing the firm URL bring me to the dashboard? How can I turn this off so that I can view the firm website when I type in the firm website URL?
Community Member
How do I remove my firm logo on the Firm Profile page? I upload a logo, but I do not see any way to remove the logo.
Community Member
When the splitting my monitor screen so that Decile Hub is either on the right or left side, clicking the 'Save changes' button at the bottom of a page (Firm Profile page, for example) has no effect. I have to tab to the button or pull the browser window out of either side and extend its width beyond 50% of the screen. Strange behavior.

Edit: I was using a Windows computer.
Community Member
How do I access the website settings page using the new UI?
Where do I manually set investment stages, target territories, and investor archetypes for my fund profile? I cannot find these fields but being told by the to do list that I need to add them to my fund. 
Hello, we attempted to send an email campaign, but during testing, the name that appeared in the email was always the first person on the mailing list. We tried multiple times, and the "First Name" variable consistently displayed the first recipient in the distribution list. What did we do wrong? How can we change this?
Hub support Team, some room for improvement for the Hub Extension tool, which is struggling with mining contact details from my Gmail account when there are more than 5 people on the email thread. What could you do for this tool to do a better job? I cannot wait for the tool to be fully integrated to Gmail.
Hello - I am creating email templates and making a copy for deals but when I try to send a deal an email, I cannot see the template in the drop down menu.
Hello. I'm looking to update the tags in my Investors funnel but I'm having trouble doing so. Can you assist?
An inappropriate (wrong part of funnel) email got sent from DecileHub using my Gmail at 1:13am last night Gulf Standard Time.  I assumed it was my mistake until I saw the time - I was asleep at that time last night.

Are other accounts on DecileHub able to send email using my Gmail account?

Is there any way for me to figure out which account sent this email?
hi I've sending PACTs and noticed my dashboard looks different somehow. How do i go back to the default dashboard as now I can't seem to send out PACTs, I only see the PACTs received. thanks!
The newsletter option for optimized or wide is causing me a lot of grief. Most of my LPs (that choose to tell me) point out that the newsletter is unreadable. It shows as a thin image-y display.
These AI agents completely rewrote our deal memo and it's incorrect/not factual. How do I get my old answers back?
We have a venture partner helping us with fund raising.  How do I give her access to her LPs but not all LPs in Decile Hub?
On my PACT page, above the page image, a header appears that includes both the fund logo and the fund name.
Since both elements essentially convey the same information, they feel somewhat redundant, and they are also not well aligned visually.
Would it be possible to edit or remove this header?
 In its current form, the PACT unfortunately does not look ready to be shared externally.
Hi.  Can you please explain how newsletter email delivery works?

Do you send out the newsletters from our gmail or from a separate email server?  Do you have throttling so if we are sending email to a large number of contacts we do not trigger Gmail's volume limits, etc?
Hi Hub Support team,

The team suggested we connect to resolve my challenge in accessing the AI toolkit on Decile Decile hub on login.

I'm able to login but only see Decile Base Icon.

There's no AI toolkit around despite trying to juggle around here.

Having tried logging out and logging in  to resolve this, but does not work either.  

Firm name : Planet Plus
And I’m Nishant Idnani 

Thanks in advance.
i have connected my initial outlook email to send from , but still it always uses my gmail to send, eventhough it mentioned my outlook mail is conencted. where can i test if the email connection is working fine ?
It seems that the LP dashboard page is cached and doesn't display news updates unless you refresh it multiple times by pressing Ctrl + Refresh. Since our LPs may not know how to do this, they typically see an outdated version of the page.
We are trying to go live with the newsletter feature.

How do we create a subscribe link for people who are forwarded our newsletter to subscribe to it?

This is for our public newsletter so no general solicitation issues.
Hello, I’m looking to send an email to founders asking them to submit their company information and slide deck. Is there a tool similar to an investor funnel that allows me to maintain a list of founders and send them a form where they can submit their pitch deck and details?
Hello!  Trying to connect my email to the platform and I get an error message.  Tried on different browsers.  Tried with different email accounts.  Got this same error message each time.  Help please! Trying to send out LPAs and this is a blocker. 
Hi Woody,
Following up on your conversations with Ram, we need to set up an investor onboarding form suitable for our angel club.
The goal is to have a form that automatically feeds new investors directly into the Decile Hub database, eliminating the need for us to add them manually one by one.
Ariel Sarfati , IL Angel Club
The deck file uploads on this form (https://treeovc.decilehub.com/submit_your_company) previously worked without any issues. However, in the six deals we recently received, there are no decks or deck links attached.
I asked the founders about it, and they confirmed that they uploaded their decks. We then ran a test ourselves and found that the file upload is not working.
You can check the attached example application.  
How can I add the expected investment amount for a deal in my deals pipeline? I can't find a field for that, do I have to create a custom field where I can input the amount I am expecting to invest ($100k, $200k, etc.) - If I did so, will this reflect on the stats on the top of the deals pipeline table: Expected Investment $$
I have a legacy gmail workspace and I have a number of my domains in it. My primary is wowisme.net, but I also have slayventures.io and I want to send from that account. How do I set that up? When I use the connect button it only syncs my wowisme.net address?
Community Member

How do I Copy / move Prospects in one Pipeline, to another?

I have a problem with a document in my dataroom.  The FIle in the Quidnet Ventures Fund II --> Legal & Compliance folder is called QV2-Legal-Fund Deed-20250326 when I view it is is fine but if I down load it there is an incorrect name in the header. I tried to attach a screenshot below.  Not sure if it is readable.
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