Hub Support

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Hello team, I am experiencing an issue with the limited access to features that Decile Base can provide (see the attached screenshot). I am in Cohort 18 and have access to more features, such as the pipeline and Pact functional, etc. My Login email address: evgeny.kharitonov@gmail.com, my company, bme, has a page also in the Decile, but I have no access to it.

Hi! How can i leave a fund account since its not mine and I was added to it in Decile Hub. Secondly, how can I delete my Decile Hub account? I also block the admin and do not wish to contact him. 

We've been caffeinated and motivated this quarter, shipping improvements faster than a startup burning through Seed funding. Your workflows just got smoother than a well-rehearsed pitch deck.

Enhanced pipeline functionality prioritizes mobile experience and dramatically improves loading speeds for deal management workflows.

Completely revamped data management tools address your most requested features for seamless workflow integration.

Artificial intelligence capabilities expand across deal evaluation and note-taking, with new controls for customized fund workflows.

New API endpoints and third-party integrations streamline document management and external service connections.

Simplified dashboard and automated setup processes reduce friction for new Start Fund participants.

Financial management tools gain hierarchical organization and automated monitoring for improved oversight.

Core infrastructure enhancements deliver faster loading times and improved user experience across all Hub features.

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Thanks for following along with our feature marathon! We've shipped more updates than a fulfillment center during the holidays, and we're just getting started.

Need help? Partners should contact their VA first, and everyone else can join the conversation in the Hub Support Channel. Our team is standing by, probably debugging something as we speak.

I want to make an appointment with a decile hub customer support representative to solve this issue.
create a new entity (such as a fund or SPV) for each client in Decile Hub and keep their CRMs separate; you typically need to have the entity configured by the Decile Hub support team. Once a new entity is created, Decile Hub will automatically set up the associated fundraising and deal flow pipelines for you, allowing you to manage each client’s CRM independently.

When Exporting a list from an event It only allow to export the original "RSVP - Yes" info. If you move around contacts or create a second "admitted" stage you wont get the fast export feature. It would be great to be able to export whichever stage we want so we can have a final picture of the event

We made a duplicate hub firm (2 different sub-domains). How do we delete one of them?

I applied for Start Fund Cohort 18 and saw confirmation message on the screen but never received an email?

How can I add a new field to my pipeline funnel?
How can I add it to my visualization funnel?
How can I retrieve what categories were assigned to deals before the last update?
Thank you

Guys I have mentioned it before that the Timezone as it is now is causing confusion on registrants. Take a look below: Even tough its on the 'time' side the name "Brasilia" aludes to the event being held there. A simple Fix to "Brasilia Time" would be enough to fix it.

@Woody Butler

I just created an event and it looks like email are not going out as people register to the event. Could you check it please?

Hi. I didn't get the usual email notification when a PACT was signed earlier today. The LP sent me a note informing me of a signed PACT, which I didn't know about. Could you check if this is a general issue or related to my profile? I haven't changed anything on my end. Thx

It looks like Google is indexing Decile Hub Support

Hi, can I please add an additional pipeline under the deal flow tab? I would like the new pipeline to be named Athlete Funnel if possible. And also if possible can I have the current funnel under deal flow tab be renamed to Company Funnel? 

Your Hub experience just got smoother than a perfectly executed pitch deck.

The completely redesigned Pact interface enhances deal management capabilities while making complex workflows intuitive and replicable.

Platform-wide optimizations deliver significantly faster load times and responsiveness, enhancing overall user experience across all Hub functions.

Comprehensive email testing and bounce management systems ensure your critical communications reach their intended recipients every time.

Enhanced Chrome extension now automatically evaluates prospects against your investment thesis, saving valuable time during deal sourcing activities.

Our streamlined onboarding experience accelerates platform adoption with a cleaner, more intuitive first-time user journey.

Optimized compliance processes reduce friction and prevent errors through intelligent automation and integrations with verification platforms.

Automated fund setup and enhanced financial management tools streamline back-office operations while maintaining compliance and accuracy.

In the email feature, I attempted to attach an image. It must have been over 2MB limit and so I saw a pop-up that refused to go away despite clicking "Ok". Eventually I was forced to hit refresh as clicking anywhere else didn't help as well.

Sadly, I lost my very compelling and well crafted email.

Hi! I met with someone from the Decile Hub team on Friday to try to resolve some issues with uploading our deals database to the platform. We didn't manage to solve it and he told me to ask for help so that someone from the team (engineer) can help me with the upload. The main problem is that many categories are not adjusting to the upload, therefore a lot of data is not being uploaded. If you can provide me with an email address to send my csv it would help me a lot!

Is there a way to customize what gets a yellow or red dot under LAST CONTACT in a pipeline?

I'd love a particular pipeline to be the below setup, but maybe other pipeline managers have their own preferences.

how do I delete team member

Hi, I want to create a CRM to do some fundraising raising for my clients but do not know how to change or create a new entity (for each client). Can you walk me through it?!? 

Hi, I have my database in Pipedrive, is there any way or steps to follow to correctly import the leads and lists without losing information?

Is there a way to enable access to the data room by domain name? If not, maybe you can add this as a feature? For instance, instead of bob@xyz.com, mary@xyz.com, and joe@xyz.com, allow *@xyz.com but still allow the stats to be generated by specific emails. This could get a little tricky if someone doesn't want to open their dataroom to every subdomain of an organization. Alternatively, and in addition, you might consider the google docs kind of protocol where you share a link, and when someone clicks on it, it generates a permission request. Anyway, food for thought. 

Importing lists: When importing lists, I cannot associate the lead owner or other attributes within the sorting function of the pipeline. See the attached image

I've forwarded a few emails from potential LPs to my email ingestion email and none of them show up in my LP pipeline. What's the best way to troubleshoot this feature? Thanks!

When I generate a custom PACT link, the URL is hackable. Please address this. Not sure how many people will edit the url but for folks from the tech background, they may find a way.

https://<my org>.decilehub.com/pacts?pid=1NARYxnX&tar=2nEOk5EK&l=20000&m=40000&h=100000&min=20000
I am able to edit query params and effect a behavior change that I don't want (as a GP).

Hello everyone,  The links are removed when an email is generated in Decile Hub Event section is forwarded to another email address as shown


---------- Forwarded message ---------
From: Marie Patterson <marie.edith.patterson@gmail.com>
Date: Thu, May 29, 2025 at 4:46 PM
Subject: Woody, We Rescheduled Featuring DTR: Building the Post-Hyperscaler Internet to June 10, 2025 12 pm EST
To: Woody Butler <woody@decilegroup.com>


Dear Woody,

We are pleased to announce that we are adding Elijah Levine to our panel discussion and rescheduling our event to June 10, 2025 at 12 pm EST.  You're invited to join an exclusive virtual session exploring the critical infrastructure foundations powering the artificial intelligence revolution.

REGISTER NOW

Featuring DTR: Building the Post-Hyperscaler Internet

Infinity in Motion: Investing in the Foundations of Artificial Intelligence

As AI adoption accelerates across industries, the underlying infrastructure supporting these systems faces unprecedented demands. This technical discussion will explore how next-generation architecture is evolving beyond traditional hyperscaler models to enable the future of AI deployment.

Event Details:
Date: Tuesday, Jun 10, 12:00 PM
Format: Virtual session with live Q&A
Duration: 60 minutes, Followed by 30 min Q & A Session

Featured Speakers:

Adam de Delva, Co-founder & CEO of DTR

Adam de Delva is a pioneering force in cloud-native infrastructure and AI systems architecture. Adam is the Co-founder & CEO of DTR (Developer Technology Research).  He leads a team pioneering the cloud-to-chain era with platforms like HLIX (Hybrid Linked Infrastructure Xchange) that enable global infrastructure to operate beyond traditional hyperscaler constraints.

Adam is a former Microsoft Azure Digital & App Innovation Specialist, who brings deep expertise in distributed systems, Kubernetes, and cloud architectures from his work with industry leaders including Pure Storage and Sonatype. His team at DTR partners with leaders who collectively manage communities of 3.1 million technologists across Dev, Sec, Ops & AI domains.

Adam's work exists at the intersection of cloud infrastructure, edge computing, and decentralized systems—precisely the foundation layer powering tomorrow's AI advancements. His unique perspective bridges technical architecture with practical deployment challenges that organizations face when scaling AI workloads in production environments.

Elijah Levine, CEO OF Black Mountain Investment Group

Serial entrepreneur with tens of millions of dollars in revenue generated for clients and personal portfolio companies. Meaningful experience starting, operating, and growing businesses. Main focuses right now are SaaS and MaaS (Models as a Service), AI automation (of course), blockchains, data science and engineering, software and hardware development, regulatory technology, education, and more. 

Marie E. Patterson, VC Lab Cohort 17, MSEE, MBA, Event Host

Currently in VC Lab Cohort 17.  I am an experienced electrical engineer. My passion is solving complex, real-world problems using blockchain technologies. I am motivated by decentralized governance and creating new economies with crypto currencies.  Developed software for an $8 billion per day Fixed Income Electronic Trading System on Bloomberg platform.  I developed real-time embedded software for the radar guided advanced medium-range air-to-air missile AMRAAM.

Discussion Topics:

The evolving capital and computational stacks in AI infrastructure
Technical challenges in scaling cloud-to-chain platforms
How infrastructure innovation enables next-generation AI applications
The market opportunity in post-hyperscaler technologies

REGISTER NOW


We hope to see you there! - Marie

Marie Patterson
InfinityPath

Hi all., I wanted to check the last contacted for LPs and some didn't have a date so it had the space as "Set date". When I clicked on it, it automatically put today's date but I can't amend it to a later date. I did not contact them today and under activity for the LP it is showing as Task completed with today's date. How can I clear this or amend this to put the right date?

unable to imprt LP csv file, what could be the issue. tried it through google sheets too. 

Hey all,

Did we lose access to our fi.co materials? Would love to regain access to them if possible. Pls assist. Thanks in advance

How can I re-send my newsletter to people who didn't open or click it?

How reliable are open and click tracking for emails in Hub?

@Woody Butler

 ,you assisted a few months ago with deactivating some of our prior pipelines that we were not using.  Would you be able to restore Sensurance pipeline?  hopefully it will have retained everything in its prior state?

Kindly resolve error: 13f6acb9-3d93-4fc8-834c-d8bc0d3de66c

Many thanks,
Yoann

I sent out emails/messages to 2 different parties with 2 different links to files in my data room. However, every time 1 of the parties clicks on the link in their message the access notifications emails as well as the activity logs in the data room indicate they accessed the file for the 2nd party. This obviously was a major concern for me at first but I have been able to verify that the 1st party is indeed accessing the right file even if the logs/data say otherwise.

The only thing in common for both links is the 2 respective files were uploaded to the same Limited Partner folder. However, I didn't think that would cause an issue as each file has a unique URL/link.  Any ideas why this discrepancy is happening? I have had this tested several times and it's the same issue.  Let me know what you need from me to investigate.  

Thx

Email Attachments in Hub
Hello, Hub is only allowing me to attach one file to emails.  Is it possible to fix this so multiple files can be attached?  Thank you!

What permissions do my team members need to be able to access the AI assistants on Decile Hub?

Hi! Someone from my team tried to log in, created his account and when he logs in he only enters here to Decile base. I invited him as part of the team, but he hasn't received any email. Can you help me?

We have a dist of 3K+ for a newsletter. I broke up contacts and tagged them as 3 groups of 1K ea due to send limit restrictions. Sent out the newsletter to group 1 today. How can I send to group 2 as additional recipients tomorrow (for consolidated reporting)? I see an option but it only allows me to send to individual contacts?

Any ideas as to why I get 2 email notifications when a file is accessed in my data room? Thx

Email Signature
Today the email signature on emails created in hub shows up with spaces between the lines of text.  I cannot figure out how to correct it.

User Permissions
Hello, I'd like for my venture institute residents to be able to edit the LP pipeline stages and tasks, but it doesn't sound like the "fundraising" permission allows them to do this.  Is it possible to give them this right?

As a Cohort member can I use the Dealflow and lock my account?

I do not think this is what the Last Contact drop down is supposed to look at.  Also, clicking on these does not open them up - only way to see content is to go to Activity.

In addition, I put in notes about a call on May 9 setting date at top to May 9 but does not show up in this list.

Finally, looks like the top email got imported twice - I only sent one email at 9:41pm.

When I add a new lead and add a contact with an email address, the last emails I received with that contact via gmail do not appear in "Activities" even though I have already given permission to synchronize my emails.  The only case in which I can see the emails in the activities section is when I create a lead using my own email as an example. How do I fix this or how do I synchronize the e-mails of all the contacts I add?

Feature request: Quite some founders share data room via Google Drive. To slurp them in, it would be fantastic to sync files from G Drive. (Maybe Dropbox integration too.)

Feature request: Ability to upload folders. For ex, I want to upload a parent folder called "Data Room" that a founder submitted for our Due Diligence.

Feature request: Could we add a Deal Structure assistant? Or something that generates a term sheet with elements to plug and play (Warrants, milestone based funding, pro-rata, etc)?

In my Start Fund's case, I may only use this to set the terms that I am interested in. Many companies doing SAFEs may still generate the documents, so this doesn't need to be a final term sheet.

Not sure what led to this and how I could fix it, in such a case. Simple refreshing the browser didn't help.

Newsletter function.  I published a newsletter yesterday to a category of people in my Fundraising Funnel (LP and Connectors).  I am trying to add new recipients to the same newsletter that are outside of the original buckets of folks I chose, but I don't think I can do this. Is my understanding correct?