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# Hub Support

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Community Member
Hi, i've got a view problem. I can't access to other pipelines, there are not in the navigation. Details in the screenshot
Community Member
Hi, as soon as I fill in a custom field on the right-hand panel side (when in a pipeline), the right panel closes, which is very frustrating as I have to re-open the specific line to fill-in the different custom fields I want to populate... Is it something you can fix please?
Community Member
I'm having trouble sending PACTs through decile hub - it just says "There was an issue processing your request." but everything seems connected
Community Member
How can I bulk delete prospects? The AI toolkit added all of my prospects x3
Community Member
Hi  @Woody Butler , I sent an email to someone from my pipeline but I can't see the email in my Sent items in Outlook. How can I check that this email was indeed sent?
Thanks,
Ben
Community Member
Hello  @Woody Butler , I'm trying to provide my venture resident with visibility to a co-investor pipeline.  I provided access through the team visibility settings.
Thank you,
Eric
Community Member
Can you tell what pipeline this template is in?  Neither can I.  Need to see context.
Community Member
Hello- when using the decile chrome extension to add a linkedin contact (and the email is available in the contact info) the contact doesn't have the email added to the prospect. I am using Hub Extension v1.200 not sure what type of screenshot to add but here it is
Community Member
where on Hub do i find teh access to book the mentors calendars like Boris and Yoan ?
Community Member
I want to use AI and Python (generated from Cursor) to send out customized newsletters to about 100 people.

Idea is to use AI to generate a customized email intro for each recipient in a spreadsheet, customize as necessary, and then use Python generated by Cursor to send the emails with my newsletter appended from Gmail.

Can you please tell me how I generate the unsubscribe link so it will work with DecileHub and the links to fund materials that allow recipient to go straight to the material without putting in his email address and name?
Community Member
I'm having problems with the Gmail connector. It keeps disconnecting after each email send. Can share a video via slack if it's helpful.
Community Member
how to connect my investor hub with linkedin ?
Community Member
Hey I've got a problem with connecting claude

Your account was authorized, but no MCP server was found at the provided URL, or your account doesn't have access to it. Check the server URL or your access, then try again. If this persists, share this reference with support: "ofid_214906721d092737"
Community Member
Hey, I need help setting up Zap to Decile Hub. My Zap creates new prospects but the enriched data is missing. Setup: Airtable (form submission) → Zapier → Decile Hub.

What is not saving: Tags, Referred By, and Primary Contact (name/email/phone). I've checked the org Overview, the Tags section, the People tab, and the Referred By field — these values appear nowhere in Decile.

Key detail: In Zapier's "Data in," all of these are present and correctly mapped (4 tags in tag_list, primary_contact_email and phone populated, referred_by_first_name set). But in "Data out," the Changes only list the prospect (ID/position) and the organization Company URL — tags, contact, and referred-by aren't reflected, even though Success returns true.

Question: How do I get Tags, Referred By, and Primary Contact to persist through this action? Do they require a separate action (e.g. a Person action to attach the contact, or Create/Update Organization for tags), or is there a mapping/config step I'm missing?

Shared some screenshots and would appreciate anyone's help!
Community Member
When people unsubscribe from our newsletter:
1. Is there any way to tell by API or UI who has unsubscribed or to see it in a user's profile?
2. Can they resubscribe if they wish to?
Community Member
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Community Member
Can someone instruct me on the best way to link existing Google Drive folders and documents into Decile Hub? I'd like to be able to choose which folders get synced when doing so.
Community Member
I have mistakenly created two decile accounts with the same email address. One is connected to my other GPs and the other is the one I want to delete. How do I do that? 
Community Member
Hey getting this error 502 error when trying to hit the Start Fund invitation button 3ca81824-2de4-4926-9efe-811975b8cd68 
Community Member
where is the quiz

The VC 101 quiz appears to be missing right now.

A Decile Base support post says Sprint 0 Set 3 still references a quiz at https://decilegroup.com/ai, but support noted it may have been moved or removed and would investigate. I can’t confirm a current replacement from the available posts.

If you need the latest location, check:
- https://decilegroup.com
- https://decilehub.com

Or ask Decile support through Hub.

Top 3 relevant Decile Base posts

  1. Sprint 0 Set 3 mentions a VC 101 quiz, but the linked quiz is missing
  2. where to check recorded AMA to refer
  3. Where is the hub setup checklist in Decile Hub?

Community Member
We should support secondary email addresses on accounts for deduplication purposes, without using those secondary emails for outbound communication.

Use case: someone may accidentally fill out a form with a different email address than the one we normally use for them. If that email is stored as a secondary email on the account, the CRM should recognize it as the same person/account and avoid creating a duplicate record.

Important behavior:
  • Primary email remains the only email used for outbound messages.
  • Secondary emails are used only for matching, deduplication, and account association.
  • If a form submission comes in from a secondary email, it should tie back to the existing account/contact rather than creating a new one.
  • The system should clearly show which email is primary versus secondary.
This would help keep account records cleaner while avoiding the risk of emailing the wrong address, emailing a contact twice, etc
Community Member
Is there a repository of demos? Specifically looking for the May 2026 demo on MCP, but would be great to review a few others too. Thank you! ps I could not find them in decile base and would be a helpful section under user community. 
Community Member
Hi,  I see that my task includes new deals.  would love to update and the info is available in a PDF on a June update.  The document is now on the platform and I would love to have the Ai bot scan and upload to deals.  

Also, I can do the same with Multiple LP lists of existing and prospect LP's. 

Want to do the as efficiently as possible.

Just trying to release the info and let the bots do their work in reviewing and placing data in the right place.

THANKS
Community Member
I have an investment memo that is almost ready for IC, but I still need to add one thing. I mistakenly hit "pass" on it (since it was not ready). The deal is now is marked as declined. And now I don't know how to reverse that. Is there a function or feature that lets me put that back into the decision stage? Thanks so much!!
Community Member
Dropdown in community deals:

1. Please order reasonably - I suggest alphabetically
2. Why does it get weird at bottom?
Community Member
I want to submit a deal for IC review, I am not able to see the option on my decilehub.
Community Member
I have several PACT commitments, but they aren't autopopulated.  What can I do to have them show up?
Community Member
Automatic contract import

Is there a email importer similar to what has been set up for deal flow but for importing contacts? I use pipeline-{fund name}+deals@decilehubemail.com for deal import, for example.
Community Member
We are currently preparing an LP event in the Philippines and noticed that Manila is not available as a timezone option when creating event invitations. While Singapore and Hong Kong are available and share the same UTC+8 timezone, we would prefer to display Manila (Philippine Time) to better reflect the event's location and audience.
Would it be possible to add Manila as a timezone option?
Thank you very much for your help. 
Community Member
Speed is the feature. Which parts of your application take more then 3 seconds to load? I know a new newsletter takes 20+ seconds...
Community Member
Good morning,
I logged onto hub this morning, and my pipelines are showing up as no prospects to show.  Please advise.
Thank you,
Eric
Community Member
Hello, I would love to be able to customise font sizes within an event description on Decile Hub. In this case, to provide a disclaimer at the bottom of the event, but being able to write the description in html would be even better. Is this possible any time soon? Thank you!
Community Member
I have issues sending out emails to prospectus due to integration errors. The system disconnects me as soon as I send out the email and states "my google out is disconnected". I have tried sending emails out in "incognito" mode and I get the same error. Thx
Community Member
Hub doesn't let me save thesis. Just redirects to a blank page....
Community Member
I have an LP prospect who wants to invest from an IRA. How do I need to set this up?
Community Member
I mistakenly deleted a file from an investor's folder and would like to restore it. Is there a backup or any recovery option available that would allow me to retrieve the file?
Community Member
When creating a new newsletter I love the copy a previous template feature, but I send a lot of emails so they old ones get buried and unselectable pretty fast. Would love to have a simple search here or maybe just load the last 25 emails instead of just 5 that it does currently?
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Community Member
I have tried updating the PACT agreement several times to remove the language in item 3 that refers to US securities law. When I click Preview this PACT, it reverts to the original language, and when I go back to the Pact Agreement, it reverts to the original language as well.  Any thoughts on what I can do?
Community Member
Hello, Please note that I am not able to integrate my Google account with Decilehub. I go through the connection process and the system gets connected but immediately I am disconnected. I would appreciate your help in resolving this. Thx
Community Member
does decile hub need "gmail sync"? or just gmail send?
Community Member
The Start Fund Investment Lead Agreement says that I'm an Investment Lead, which is distinguished from a GP. I thought I was the GP of our Fund 1.

Can someone shed some light? Thank you.
Community Member
I have a login issue with my account, 
Community Member
how can I update current valuation of a portfolio company?
Community Member
There is no way we know 163 people in the Netherlands and 79 in Ireland - how are the geo stats being calculated?
Community Member
Is there a way to see all tasks across all workflows (i.e., fundraising, dealflow, connectors, recruiting, custom)? 
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