Hi! It is possible to search across all your data in Hub? For example, if there is information in the "Notes" for an individual can I search for a specific keyword and have it return the individual it is associated with? Thanks!
Posted by
Posted by
Hi - I'm trying to change the name on the left hand bar from AI Catalyst (which was a working name) to a hopefully better one FInAI Ventures. Would appreciate any instructions on this - I tried the AI prompt but the instructions somehow didn't work.
Thanks in advance,
MJ
Thanks in advance,
MJ
Posted by
Hi, our LP is getting 500 Internal Server Error while trying to sign he LPA. Can you please check it?
500 Internal Server Error
500 Internal Server Error
Sorry, we had a problem loading this page.
Please report this error in the Hub Support Channel and reference this error ID:
141a89b8-3345-4247-8b9a-a7738c4c74e0
I also received this error message via e-mail.
An error occurred: Empty input (after ) at line 1, column 1 [parse.c:1060] in 'Forbidden
Posted by
I tried to modify the order of the columns in the table view of my LP pipeline and I hit save changes. However, for myself and my partner, nothing happens and it continues to say that there are unsaved changes. Can you help with troubleshooting this?
Posted by
Hi,
I would like to add Select input for a question in Investment enquiry form, But i don't find any option to do so when i create a new question. Kindly guide me on this
I would like to add Select input for a question in Investment enquiry form, But i don't find any option to do so when i create a new question. Kindly guide me on this
Posted by
We've started meeting with potential LPs, but we can't find a secure way to share data room documents on Decile Hub. How should we do it?
Posted by
When I try to reply to a note on Decile Base with an emoji, the emoji screen freezes. Not sure if it's a problem on my end, but I just noticed this over the past few days.
Posted by
Hi Team, I would like to change my Base Currency to EUR. Can someone assist? Thank you in advance
Posted by
Hi my decile hub window show that I am using Decile Base Beta. Is it the right version of the platform ?
Posted by
Hi the person I just added to my team at HUB can get in. This also happened with another co-worker (Francesco@airborne.ventures) and I had to create an alias for him so he could access (fb@airborne.ventures). could you please check those issues out?
Posted by
I occasionally get an error when trying to remove prospects from our LP funnel. Here is one of the error IDs I received: 92fdfd12-8eee-4469-aa04-d48cc10fd15a
Posted by
I am trying to re-send Decile Pro logins to some LPs. The instructions provided by the AI instruct to click "Re-send Information" from within their entry in their capital account. But this is not an option offered in the Capital account. Where do I re-send them DecilePro login information?
Posted by
Is there a way in a pipeline to add a column for person's title in the organization?
The information is in the CRM, but I can't find a column that will show this information.
The information is in the CRM, but I can't find a column that will show this information.
Posted by
It has come to my attention that a large amount of my LPs are not receiving the capital calls that are sent from Hub. I can't afford to have these capital calls be missed. I have connected my email in Hub (a few times), and this problem is still persisting. What can I do to ensure these LPs get the capital calls?
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Hi, I wanted to rename a custom pipeline: from "Status W8" to "General Yearly Documents"
Posted by
Release 2025.02.09: Kanban, Newsletters, 2FA+
We have officially released not one, but two of the most requested features... Newsletters and Kanban!
- Newsletter (Beta) - Hub now has the ability to send nicely formatted emails with the ability to track open rates and other classic newsletter engagements.
- Kanban View (Beta) - Hub pipelines now have a user-friendly Kanban view, where prospects are shown as cards organized in columns with drag and drop and coloration.
- Activity Tab Sorting - The Activity tab for a prospect now has filter tools allowing you to sort and look only at emails sent, received, links clicked, PACTs, etc.
- Global Activities - There is now a link to access all Activities, such as emails sent or documents signed, for the whole firm in one place.
- Funding Round Documentation - Hub now has extended ability to collect documentation on funding rounds, ensuring that managers collect the right financing paperwork.
- Improved AI Toolkits - The AI system has been enhanced with a full screen mode, complete history, and multiple models from Anthropic and OpenAI.
- Two-Factor Authentication - Managers can enable two-factor authentication for their Hub workspace under Settings / Team, which will require an authenticator app to login.
- Slideover Linking - You can now directly link to any slideover in the system, including AI Toolkits, Prospects, Organizations, Entities, etc.
- Funding Round Documentation - Files relating to deals have been improved, and there is the ability to easily add funding rounds
- Back Office Tools - Introduced a separate portfolio legal name and improved reconciliation tools.
Need support with any of the new technology? Contact your dedicated VA or post here in the Hub Support Channel.
Posted by
Community Member
I would like to test out developing a CRM integration that includes our site, intake form, dataroom (box.com), and where the entrepreneur is in our process in real time, our scoring mechanism, and all decision-making next steps via email. The goal would be decile as the hub and central piece of backend decision-making that leads to a front end response that is done through decile hub. Is there a way to reach out to start the development process, or is this something I should look to someone else to develop? Thanks
Posted by
Can the currency display be changed from $ to INR?
Top reply:
Posted by
It is still giving me the error page....
Posted by
Guys, a product suggestion here: 1 button transfer all contacts to the event pipeline. event pipeline view is much better to filter participants than directory
Posted by
Also, how do I turn on/off emails to be sent for my events?
Posted by
Hi,
I'm having an issue using the newsletter feature. The font in the newsletter is so small, that it's not legible when I send myself a test email. Is there an email I can forward it to so you can see what I mean? Or how do I fix this?
Also, it's going to send it to all LPs on my list, but I don't want to send it to people who said they are not interested, how do I exclude them?
Thanks,
James
I'm having an issue using the newsletter feature. The font in the newsletter is so small, that it's not legible when I send myself a test email. Is there an email I can forward it to so you can see what I mean? Or how do I fix this?
Also, it's going to send it to all LPs on my list, but I don't want to send it to people who said they are not interested, how do I exclude them?
Thanks,
James
Posted by
Team, could I get some help in creating a new pipeline named "Linkedin Connections"
Posted by
Our Dealflow in Hub is suddenly empty. I checked from different browsers and also another teammate checked - nothing. Other pipelines are still there.
Posted by
I am trying to send an LPA for signature through Hub. I added the contact to a pipeline, and clicked "send email" then I selected the email to be sent and it just spins. Screenshot attached.
Posted by
The decile hub as 3 pipelines by default:
1. Fundraising-> Limited Partners Funnel,
2. Dealflow -> Deal Funnel
3. Connectors -> Connectors Funnel
The browser plugin however offers to add people or companies to "pipelines" add has these 3 options:
connectros
limited partners
recruiting
Three questions:
1. Why different terms? Is a funnel different than a pipeline?
2. The names don't match. I want to add someone to "Deal funnel" from the plugin, but I'm not sure how to do that.
3. Why is "recruiting" even an option?
My main goal with this question is to figure out how to get people/companies into different funnels via the browser plugin
Thanks!
1. Fundraising-> Limited Partners Funnel,
2. Dealflow -> Deal Funnel
3. Connectors -> Connectors Funnel
The browser plugin however offers to add people or companies to "pipelines" add has these 3 options:
connectros
limited partners
recruiting
Three questions:
1. Why different terms? Is a funnel different than a pipeline?
2. The names don't match. I want to add someone to "Deal funnel" from the plugin, but I'm not sure how to do that.
3. Why is "recruiting" even an option?
My main goal with this question is to figure out how to get people/companies into different funnels via the browser plugin
Thanks!
Posted by
Sorry, we had a problem loading this page.
Please report this error in the Hub Support Channel and reference this error ID:
4c5dbf3e-920f-4f21-a5f8-8bf3265b7693
Posted by
Good morning! Is it possible to link API with OpenAI/DeepSeek? I noticed a feed that its possible under the paid version - more details on availability & pricing would be very appreciated!
Posted by
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How can I contact Robert Nipshagen to discuss a number of technical support questions with Decile Hub
Posted by
When I'm updating the "Founder" field in a company's profile, it does not pull up the list of people in my database, or allow the option to add a person.
Posted by
I'm trying to attach an investor presentation to a deal memo under "other attachments", but nothing happens.
Posted by
is there a way to view reports in the CRM? for example how many incoming deals we had over the past year, how many of them were closed, what were the best sources through which the deals came etc? and also can prospects be added through gmail?
Posted by
I want to add columns to a pipeline view. I tried adding them as data points for a deal and then enable it as a pipeline column but it doesn't change anything in the pipeline view
Posted by
I keep having my emails blocked from sending out after setting them up on auto for follow ups across various stages....tried both Gmail and Microsoft sign ins and now I think any email after 10 emails sent out of decile, has that problem even when not automated. Looking for a fix. Only message that google responds with is MESSAGE BLOCKED is to check support.google.com/mail/answer/6596
I've tried to remove links from emails and am for sure not sending out more than 50 emails (limit being 500). Any solutions?
I've tried to remove links from emails and am for sure not sending out more than 50 emails (limit being 500). Any solutions?
Posted by
I'm trying to enter a financing round which includes both a SAFE and warrants, but it comes up with an error that only one open round can be opened per organization.
Posted by
I'm running into a bug when trying to update the funding rounds on a deal. The Amount Invested field is not letting me enter a number with a decimal.
Posted by
I'm populating a company profile, specifically the Organization Details under Overview. When I enter a Referred By name, it keeps deleting the text I enter. If I enter a name that is not in my database, it also does not show the "Add Person" option that you have in other areas of Hub.
Posted by
Release 2025.01.06: New Left Nav+
Explore a whole new world of intuitive navigation and AI-powered insights in the latest Decile Hub update.
New Left Nav: Streamlined Simplicity
Our redesigned navigation menu makes it easier to find what you need, when you need it:
- Re-design of the left navigation
- Better placement of buttons
- Quick access bar remembers your favorites
AI Toolkit Virtual Advisor [BETA]: Your Intelligent Copilot
You now have Mike and Adeo on hand 24x7 to give you feedback if you keep Hub up-to-date.
- Strategic feedback on key needs
- Actionable weekly plans
- Specific next steps to build a world-class fund
Email: Clarity in Communication
Our redesigned email tools streamline your workflow while ensuring compliance:
- Sender selection improvement
- From field validates proper credentials
- Smart templates adjust to your entity
Fair Market Value: Portfolio Valuation Enhancements
Enhanced valuation tools simplify the process while improving accuracy:
- Automated value calculations follow your rules
- Historical tracking shows value progression
- Bulk updates speed up review process
Base Email: Stay Connected
New notification system keeps you informed without overwhelming your feed:
- Quick replies work right from notifications
- Smart grouping reduces notification noise
- Custom rules filter your priority items
Back Office: Core Improvements
Critical infrastructure updates enhance reliability and processing speed:
- Capital calls process with fewer steps
- Journal entries support more categorization
- First close handling prevents date conflicts
Thanks for reading! If you have any questions, our support team is standing by.
Posted by
Community Member
I'm adding a funding round to a deal memo, and it's showing up with a "closed" icon. The dates entered are in the future, so I'm not sure why it's showing closed.
Posted by
Community Member
There's a bug on the organization form, where it seems to be pulling up the table of options for source but the header of the field is "business models." Appreciate getting an update on editing the options in the source dropdown as well.
Posted by
Community Member
Noticed that hub events end registration and says "This event was amazing..." right when event starts. Even if it's an open virtual event.
Posted by
Community Member
Hi! I get this error when trying to see more info about a prospect:
53159e85-6530-4785-b1a5-0a8fb680841b Is there a way to fix it?
53159e85-6530-4785-b1a5-0a8fb680841b Is there a way to fix it?
Posted by
I have an existing website for my fund. On that website is a "contact us" form that founders often submit potential deals through. Is there a way to hook up my website to automatically add these deals to my dealflow pipeline?
Posted by
Community Member
I have an issue concerning the Chrome extension for the decile hub. Whenever I click on the decile hub extension, the application gets stuck on the loading screen. Is there any way to fix this?
Posted by
Community Member
When I preview my PACT landing page, my photo (which I've never changed) is now cut off -- looking very odd and unprofessional:
As you can see in the PACT Content editing page, the photo I've uploaded to be used looks correct:
As you can see in the PACT Content editing page, the photo I've uploaded to be used looks correct:
Posted by
Community Member
I created a custom PACT, then sent myself a test email -- which is messed up:
As you can see, it lists the new/custom link at the top -- NOT where it should go! -- before the recipient's name.
AND it still lists the general link in the middle (which should be deleted).
In short, the custom link should REPLACE (in the same location) the general PACT link.
As you can see, it lists the new/custom link at the top -- NOT where it should go! -- before the recipient's name.
AND it still lists the general link in the middle (which should be deleted).
In short, the custom link should REPLACE (in the same location) the general PACT link.
Posted by
How do I add an LP to Hub?
Posted by
Community Member
how do i delete a pipeline
Posted by
Community Member
In Hub, I want to send a test email for a custom PACT -- but it gives this error (saying I need to add an email address - where you can clearly see, here in this screenshot, that I HAVE entered one:- in fact, I tried adding a 2nd email but when it still gave the same error I added a 3rd email....)
Posted by
Community Member
In Hub, in my LP Pipeline, I've created a new email template to which I'm trying to upload 2 attachments (separately). It doesn't work, listing this "500 Internal Server Error": 47273bdc-eb04-4add-89b4-1c789c991bcb
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