When I switch to the Kanban view, it says “No prospects to show,” even though everything displays correctly in the default view. Could you help check what might be causing this?
The ingestion email address for the pipelines didn't work. I tried to send multiple test emails from different accounts to that ingestion email , couldn't see it appear on the pipeline and didn't receive bounced back either. Can anyone shed some lights on this topic? Thanks.
Hi. I wanted to share some issues I am experiencing. As shown in the attached image, all the sender options display the same email addresses. When I select the first two options, the emails do not get delivered, even when I test them by sending to my own address.
When I use the third option, the email is delivered, but it ends up in the recipient's spam or junk folder.
Could you please help fix this? Ideally, I would like to have just one sender option, since I am the only person from my firm using Decile Hubs.
I am unable to find my Sprints! I am behind and want to catch up. By the way, you should know, when ever I log on to Decile Base, I have to create a new password very time. Very crazy, but I am determined. If that is what it takes, I will do it. But HOW do I find my sprints please
I'm unable to add a new prospect to Fundraising pipeline. Error is "Email already exists". Even after I delete the entry, same error shows up, even after refreshing.
Link to Forward Event to a Friend Hello, I'd like to send an email to those who have RSVP'd YES to my event next week in St. Louis, asking them to invite a friend. I noticed in the template it links to a variable called networking_event.sharable, but when I draft the email, it comes up with this: "Please feel free to forward this invite to a friend true." I sent a test email to myself and it also says True instead of providing the sharable link. Appreciate your help. Eric
Hi I cannot find an Epic Sprint. In email, there was this link but it brings me to slack channel and there is no information. https://vcl.to/Epic-Sprint. What is the Epic Sprint assignment? We are doing all sprints but lacking packs progress
When a PACT is sent, to one of my close contacts, it returns an email from my GP partner, no mentioning of myself as the actual sender of the PACT. Can you please let me know how I will appear on the email reply when sending PACTs?
Hi. I´m trying to erase a "dummy" funnel that was created under Fundraising in my Danta Fund base, and I can´t. The funnel was created by Decile Group under the name: Danta Fund LP Warmup Funnel. It seems I don´t have the permissions to do this. I will appreciate your help
Issue with Event Automated Emails Hello, I was expecting an automatic email to be sent to the invitees to an event I'm hosting in St. Louis last week, but it didn't go out yesterday as planned. The settings for the automation look correct. Appreciate your help seeing what could be causing this.
I have a very great idea for your portal For the management company/fees. So I want to be able to track expenses of the management company fee and have complete break down year by year for the length of the fund. I think it will be great to see where my management fees are going. And who it's going to instead of having to track it on a separate sheet. This is to monitor the fund internals
We taught Hub how to find things better than your intern finds excuses. Plus, your phone finally gets the respect it deserves as a legitimate work device.
Search: Global Search BETA
The new Global Search at the top with the "Ask AI" button transforms how you navigate your data, replacing our AI with a comprehensive tool that instantly locates any information across your entire platform ecosystem. You can now search:
All of your pipelines
Your back office records
Your files and more...
Mobile: New Fast and Friendly Interface
Our rebuilt mobile web experience delivers desktop-level functionality in a touch-optimized interface, ensuring your deals don't wait for your laptop. You can now use your mobile to manage:
Pipeline management
Email composition
Prospect management
Integrations: Event Ecosystem Connection
Our enhanced Zapier API now includes event data, enabling seamless synchronization with your favorite event management platforms for complete workflow automation. Integrate Hub with
Partiful
Luma
Eventbrite and more...
In addition to these major changes, we have also rolled out many smaller bug fixes and updates, including:
Automate pipelines by a specific date versus just days in the future, like, "move everyone to closed on Friday"
Improved email templates with faster loading and a new delete button in the lefthand email list
Various PACT improvements and bug fixes
Thanks for sticking with us through another release! We're like that friend who keeps promising to clean their apartment but actually follows through.
Need assistance? Partners should contact their dedicated VA, while everyone else can find us lurking in the Hub Support Channel with coffee and questionable debugging strategies.
I have 2 emails associated with my account. I sent an LP intro email this morning, he replied (which I saw in my gmail), but it is not updating in my activity under his profile. Do I need to do something to make sure I can view reply activity as well?
I would like to request deletion of the pipeline named “Orange DAO mbox contacts” from my account. I understand this will remove all associated prospects and their stage data. I imported this data but it wasn't clean data. It has many duplicates and mismatched fields.
Also can't delete a data room file with the three dots on the right. The dialog box to delete the file pops up but nothing happens. If you drill into the item's stats, however, you can do it there instantly.
Request: multi tag filtering in deal flow, connectors, and fundraising funnels. Problem: Tags seem to be the best way to slice and dice all funnels, but the issue is the record then needs to be maintained in two places. Recommendation: Can you help me figure out best option. Should everything just be added to respective "funnel" (deal flow = organizations), (fundraising=LPs), and (connectors = other contact types, ie advisors, experts, bankers, etc). I don't use stages but just use those as the "robust" directory and then make separate pipelines for fundraising, deal flow, and different connector types?
All of a sudden, we cannot delete files in the datarooom. Two days ago, you could click on the file and delete it. Now, when you hit delete file and click on the delete button in the popup, nothing happens. Have been trying every few hours for the last two days and same issue. Please advise.
When I selected the Send Pact Email template it gave me the error that email cannot be sent due to missing data.
Then also when I asked the AI to regenerate email with link to the PACT it didn't put a real link but a dummy one. Could the AI be trained to insert the appropriate link to the PACT page of the firm.
When I selected sendPACT as the stage and then send email. Should it not automatically send me to the email template that includes the link to the PACT page.
Can we have a place where links to relevant pages and documents can be copied for insertion into emails etc
I get an error message when trying to send an email to an LP , 'There was an issue processing your request.' I refreshed my window but it didn't seem to solve the issue.
I am trying to add another email address to the team profile, which is my other email address. However I get an error message saying 'user is already taken' when I click on the invitation email.
Top reply:Hi @Emmanuel Boakye , try opening the invitation link in an incognito window from your email.Hi @Emmanuel Boakye , try opening the invitation link in an incognito window from your email.
When merging contacts, if different email addresses, it would be extremely useful to be able to take the 2nd email address and save to a secondary email address field, rather than just deleting it
Hello I believe I should have access to DecileHub as a new participant in the emerging institute, but am only able to access Decile Base. Rebecca@scrubcapital.com
Hi I have logged in into Decilehub but do not see an option for Dashboard. I only see 3 sections on the left Direct Messages, Community and Questions & Research. Am I doing something wrong? Also, there is no button at the top right which says Decile Hub.
Hello team, I am experiencing an issue with the limited access to features that Decile Base can provide (see the attached screenshot). I am in Cohort 18 and have access to more features, such as the pipeline and Pact functional, etc. My Login email address: evgeny.kharitonov@gmail.com, my company, bme, has a page also in the Decile, but I have no access to it.
Hi! How can i leave a fund account since its not mine and I was added to it in Decile Hub. Secondly, how can I delete my Decile Hub account? I also block the admin and do not wish to contact him.
We've been caffeinated and motivated this quarter, shipping improvements faster than a startup burning through Seed funding. Your workflows just got smoother than a well-rehearsed pitch deck.
Pipelines: Mobile-First Performance
Enhanced pipeline functionality prioritizes mobile experience and dramatically improves loading speeds for deal management workflows.
Kanban view becomes default for mobile users
Load times reduced from five seconds average
Added shift select to select multiple prospects easily
Deal filtering improved with exact tag matching
Shift-select enables bulk prospect row selection
Custom fields automatically create new pipeline columns
Import / Export Functionality: Power User Controls
Completely revamped data management tools address your most requested features for seamless workflow integration.
Custom column creation during CSV imports
Bulk template export with field mapping options
Error handling with detailed validation reports
Cross-pipeline data migration with field preservation
AI Features: Smarter Deal Intelligence
Artificial intelligence capabilities expand across deal evaluation and note-taking, with new controls for customized fund workflows.
Auto-rating analyzes deals via email ingestion
Chrome extension rates prospects using thesis
Pipeline-specific toggles control AI note taking
Deal memo writing handles complex file formats
Files & Integration: Seamless Connectivity
New API endpoints and third-party integrations streamline document management and external service connections.
Zapier integration supports Google Drive synchronization
File upload and download APIs enable automation
Folder creation through external service triggers
Data room speed improvements enhance user experience
Start Funds: Streamlined Onboarding
Simplified dashboard and automated setup processes reduce friction for new Start Fund participants.
Financial management tools gain hierarchical organization and automated monitoring for improved oversight.
Chart of accounts supports parent-child filtering
Large transaction notifications alert accounting team
Bank account connections require ledger mapping
Document signing process includes proper voiding
Base Platform: Foundation Improvements
Core infrastructure enhancements deliver faster loading times and improved user experience across all Hub features.
Base thread loading speeds doubled overall
Email notification bugs resolved for reliability
Global activities pagination functions correctly
Bug reporting tool streamlines issue submission
--- Thanks for following along with our feature marathon! We've shipped more updates than a fulfillment center during the holidays, and we're just getting started.
Need help? Partners should contact their VA first, and everyone else can join the conversation in the Hub Support Channel. Our team is standing by, probably debugging something as we speak.
I want to make an appointment with a decile hub customer support representative to solve this issue. create a new entity (such as a fund or SPV) for each client in Decile Hub and keep their CRMs separate; you typically need to have the entity configured by the Decile Hub support team. Once a new entity is created, Decile Hub will automatically set up the associated fundraising and deal flow pipelines for you, allowing you to manage each client’s CRM independently.
When Exporting a list from an event It only allow to export the original "RSVP - Yes" info. If you move around contacts or create a second "admitted" stage you wont get the fast export feature. It would be great to be able to export whichever stage we want so we can have a final picture of the event
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