Hello, we’re looking for the home mailing addresses tied to each LP’s capital account in our hub. The GP requested this. Is there an easy way to export that data?
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Good morning,
I have a PACT signer that got the automation email inviting them to setup their profile in Hub. When they tried, they got a "sample profile" and weren't able to edit it. I see this person already has an prospect record on file showing the outreach and response trail through PACT signing and thank you emails. The link they are clicking uses their profile email as their login so that doesn't seem to be the issue. Not sure how to help them or what I need to configure to allow them to see their own profile rather than a sample profile. Thanks for the help!
I have a PACT signer that got the automation email inviting them to setup their profile in Hub. When they tried, they got a "sample profile" and weren't able to edit it. I see this person already has an prospect record on file showing the outreach and response trail through PACT signing and thank you emails. The link they are clicking uses their profile email as their login so that doesn't seem to be the issue. Not sure how to help them or what I need to configure to allow them to see their own profile rather than a sample profile. Thanks for the help!
Posted by
Feedback on tags and column views:
- When slurping in a prospect using the plugin with LinkedIn, I think it is bringing in text as is which then gets parsed into single words. So now we have tags like 'and angel investor'. So I think during intake, the delimiter should be smarter to avoid these stray tags.
- This may be only a power user move but I'd like for there to be 'rename tags' ability to consolidate all tags that are similar - 'angel' 'Angel' 'Angel investor', or every tag that I select.
- The column view that I save seems to persist only in an unfiltered view. So, for ex, if I select a tag so as to show all prospects associated with that tag, then the saved column view is not honored. This is inconvenient.
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is there a way to get back to the previous windows I was working on? I was developing a deck an suddenly the window closed. Now the info the Ai is retrieving is incomplete and ask for loads of info I have already shared.
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I am working with a new firm, and I want to add new stages, but it won't let me. How can I get full access and add stages?
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I am in the Decile Community Deals section, trying to sort by geography, but when I click on the table header I get the following error:
500 Internal Server Error
500 Internal Server Error
Sorry, we had a problem loading this page.
Please report this error in the Hub Support Channel and reference this error ID:
778e51be-a03b-4f11-a44b-c45535013c53
778e51be-a03b-4f11-a44b-c45535013c53
Posted by
Hello support, My email integrations are not working ( either gmail or microsoft) I am unable to respond to received mails from the website integrated email and keep getting an error saying "This was a reply to an existing email, but we couldn't find an existing discussion with the email address"
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Hi guys, when I try to get the API key for the chrome extension I get the error:
Please report this error in the Hub Support Channel and reference this error ID:
d73abad1-029a-4d8d-a092-84e138940a89
Please report this error in the Hub Support Channel and reference this error ID:
d73abad1-029a-4d8d-a092-84e138940a89
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Hi,
I'm unable to finish Sprint 5 homework because of the bug in Decile Community Deals. Even after sharing our deal with the community, the dashboard remains locked. Please see the attached screenshot:
I'm unable to finish Sprint 5 homework because of the bug in Decile Community Deals. Even after sharing our deal with the community, the dashboard remains locked. Please see the attached screenshot:
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Posted by
Release 2025.11.14: Chat Revolution
Our floating chat has finally learned to swim. Like a good workout routine, we've made persistence optional but highly recommended.
Chat: Floating Communication Hub
The new floating chat interface brings seamless Base communication directly into Hub, allowing instant messaging without losing your current workspace context.
- Messenger-style interface stays conveniently accessible
- Account-specific channels appear automatically
- Five most recent conversations stay handy
- User-controlled toggle prevents workspace clutter
AI Toolkits: Persistent Intelligence
Toolkit conversations now maintain continuity across sessions while offering flexible restart options, making your AI interactions more contextual and efficient.
- Persistent chats remember your conversation history
- Restart functionality provides fresh toolkit instances
- Historical restart points allow conversation branching
- Chat continuity improves AI context understanding
Back Office: Interface Evolution
Updated UI components modernize the back-office experience while maintaining classic functionality for users who prefer traditional workflows.
- New UI tabs improve navigation flow
- Classic interface remains fully functional
- Visual updates enhance user experience
Fund Management: Dashboard Intelligence
Start fund and recency dashboards now offer enhanced search capabilities and improved data visualization, helping you track engagement patterns and fund performance more effectively.
- Multi-field search finds accounts faster
- Real-time tag updates eliminate page reloads
- Activity charts reveal engagement patterns
- FI status tracking monitors program participation
---
Thanks for reading! We'd make a joke about floating chat, but we're afraid it might drift away before you see it.
Need help? Partners can reach their VA, and everyone else can join the party in the Hub Support Channel. Our floating chat is great, but human support still floats our boat.
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Hi Team, I am trying to submit a deal. Here's the screenshot of what's happening> Once I click on Share Deal, the screen looks like this.
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Also, I'm trying to just delete his record completely to start over, but not succeeding there either.
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I'm trying to "Send Email" to an LP in our Closing Funnel but the "Send Email" button isn't showing up for him. I suspect that might be because his email address wasn't captured when I used the Hub Extension to scrape from LinkedIn. I can't figure out how to add his email. Or is there some other reason why the "Send Email" button for him isn't showing up?
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I'm trying to delete a file from my VDR and it's coming up with this error: 500 Internal Server Error
Sorry, we had a problem loading this page.
Please report this error in the Hub Support Channel and reference this error ID:
66c82d6d-4304-45f4-a880-f5a9b511367b
Posted by
hi, we have an AGM coming up and want to store our deck on decile so that investors will have one place to access all their materials. How do we do it
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I am trying ti send a test email for a Newsletter I am generating and not able to receive anything. hence it is not delivering.
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Community Member
What's the best number to call for support?
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Community Member
Hi, I need technical support with decile Hub. When I sent a test newsletter to my email. I've never received it. Nothing in my spam. Actually, I had the same problem sending pacts. Could you support? Could we have a call?
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Hello DecilePro support,
I received an email to update my info for K1. In the profile section, I was asked to add calendar URL. What is the calendar URL? Do you want google calendar? Second, when I submit the update - with and without google calendar URL - I received 500 Internal error server and the message 'Please report this error in the Hub Support Channel and reference this error ID:
353c77a6-f6ff-42d6-8bf6-b0e51b0de29b' . How can I fix the problems.
Myo
I received an email to update my info for K1. In the profile section, I was asked to add calendar URL. What is the calendar URL? Do you want google calendar? Second, when I submit the update - with and without google calendar URL - I received 500 Internal error server and the message 'Please report this error in the Hub Support Channel and reference this error ID:
353c77a6-f6ff-42d6-8bf6-b0e51b0de29b' . How can I fix the problems.
Myo
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How do you reverse a deal share?
Posted by
Where do I find the edit the investment inquiry form?
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Hi Hub Team,
Not sure why this is happening but in our hub, a few features are "forever loading".
I'm adding a screenshot in the thread.
Can you help me understand what is happening?
Cheers
Not sure why this is happening but in our hub, a few features are "forever loading".
I'm adding a screenshot in the thread.
Can you help me understand what is happening?
Cheers
Posted by
Hi Hub Team, I just moved a large chunk of my active fundraising pipeline to the newly set up Fund II pipeline. But when I go into the Fund II pipeline, it kicks me right back into the Fund I pipeline. So I'm unable to see the pipeline at all. Can someone help me figure out where this pipeline went and how to restore it?
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Hi VC Lab / Decile Team,
Just a quick technical question re: PACTS - which we still love using!
What's the best place to find our current general PACT link that can be sent to multiple investors at once (not a custom individual PACT link)?
Is there a way to ensure that the general PACT link can be used multiple times by different investors without showing up as if it was already filled in by an investor who used it once?
For example, we were using this URL as the general link:
However, once an LP filled it out recently, when I go to that link now it just shows that LPs name rather than the general landing page.
I want a link that just shows this every time for any new investor:
Instead, this is what I see since an investor filled out the PACT recently:
I've used that link for multiple prospective investors and am concerned that they won't be able to fill out the form since it will show the form as already filled out by this one investor. Can you please advise where I can find a general link that can be sent to multiple investors at once and will show the same general PACT form for each of them even if one of them fills it out? Thanks so much!
Best,
Elisa
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How to add a column/field to either the People Directory, or the Investors Funnel. Settings in Investors lets me de-select/hide a column but I don't see anywhere to add a column
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I created a new funnel and now need to either RENAME it, or DELETE it. AI says I need to reach out about this ["Reach out to Decile Hub support"]
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I was going to use the Data Room, but [Shared LP Files / Fund / Shared] says "All documents in this folder and its descendants will be shared with all LPs in this fund via Decile Pro." And then when I look into Decile Pro it says "Decile Pro is currently only available to firms that are formed with Decile Launch and powered by Decile Partners - it's not available to all Decile Hub users." So that basically means Data Room isn't available to the majority of Decile Base users? Please clarify. If I'm incorrect, please tell me how to navigate this.
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Hi changed the currency under Settings to INR from USD. How can i revert to USD?
Also, now that i have changed the currency to INR, how can I edit existing investor's hard commitments to INR from USD on Decile Hub as it still shows USD numbers?
Also, now that i have changed the currency to INR, how can I edit existing investor's hard commitments to INR from USD on Decile Hub as it still shows USD numbers?
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Hi, I need to modify the non-binding commitment letter but can't find where to do so. could you guide me? I need to send the PACT ASAP.
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Hi!
We have an issue with settings. Perhaps a misunderstanding of a setting "set variable" led us to a problem. Now all leads are marked as "overdue" from the very beginning.
I'd like to remove "set variable" from the flow, but it can't be saved. The AI assistant told me to reach out to you as there is a system blocker for some reason.
It led us to a situation, where we have hundreds of "overdue" leads which aren't so.
If we change manually (takes time) we can solve the problem with current leads. But there will be more leads to come. We want to solve the issue.
Could you please help?
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Hello, I need to delete this my account and the users. Can you help me with this?
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I have my venture fellow, Sloane Smabuco. She is trying to sign in at the decile hub, and she is asking me for the code. please see below
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Hi having an issue where the notifications specifically pointing to file viewing statistics no longer work.
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We're getting a 500 internal service error when trying to delete a folder in our External Fundraising Data Room
e118a1c5-02e5-4e14-862b-96c05ad87a4a
e118a1c5-02e5-4e14-862b-96c05ad87a4a
Posted by
Release 2025.10.27: Interface Evolution
We've been busy redesigning interfaces and building pet projects that actually work. Think of it as spring cleaning, but in October and with more code.
User Interface: Fresh Design Language
The new UI update transforms the Back Office experience with modern design patterns and improved navigation, making daily workflows more intuitive and efficient.
- Back Office tabs get complete redesign
- Classic UI remains available during transition
- Modern patterns improve workflow efficiency
Messaging: Quick Chat Integration
Hub Quick Chat brings Base messenger functionality directly into your workspace, connecting you to relevant channels without leaving your current context.
- Bottom-right chat button provides instant access
- Account-specific channels appear automatically contextually
- Five recent channels stay readily available
AI Performance: Smarter Conversations
Enhanced AI Toolkits deliver faster responses and more accurate tool generation through improved conversation processing and response optimization.
- Conversation chains process more efficiently now
- Tool generation speeds significantly improved
- Response quality feels noticeably more crisp
Performance: Instant Slideover Loading
New skeleton loader system eliminates wait times for Person, Organization, and Capital Account slideovers while providing smooth visual feedback.
- Slideovers open instantly with zero delay
- Smart caching prevents unnecessary data reloading
- Skeleton previews maintain smooth user experience
AI Models: Advanced Options Available
Claude Sonnet and Haiku 4.5 models expand AI Toolkit capabilities, providing more sophisticated language processing options for complex tasks.
- Claude Sonnet offers enhanced reasoning capabilities
- Haiku 4.5 provides faster response times
- Model selection suits different use cases
Onboarding: Universal Program Access
New cohort onboarding system handles existing users and new signups seamlessly, ensuring proper program access regardless of previous participation.
- Universal join links work for existing users
- Invitation codes apply automatically when signed-in
- Accelerator and VI onboarding problems resolved
---
Thanks for reading! Our skeleton loaders are faster than our actual skeletons, which is either impressive engineering or concerning biology.
Need help? Partners can reach their VA, and everyone else can join the Hub Support Channel. Our support team promises they're real humans, unlike our increasingly sophisticated AI models.
Posted by
Can you delete my account at mveryser@ecinnovates.com? I need to use this email address instead for collaborator role on another account.
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Getting this error on new UI. 8105caa5-6cba-4648-b1c8-3649d6012196
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I get this error when I try to send a test PACT
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I am trying to send a PACT and it is not loading. Can you please advise another way to send.
Posted by
My investment inquiry form doesn’t seem to be working. Just submitted the attached test.
Posted by
Getting still 500 error like Sharareh's post =(
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Getting 500 error after trying to switch to the new UI. Please help! :)
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Hi, I want to know where I can customize the initial date for the due/overdue calculation. I know the the +3 button is fine but I want to know if I can set when for each stage.
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I'm getting notifications for a pipeline not connected to my account. I have a new/empty account and no pipeline/automations setup.
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what happened to the AI feature that helped me generate LinkedIn searches for LPs based on my thesis?
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I need help, every time I try accessing https://startfund.ai/communities or my personal community page. I receive this. i don't have a VPN, restarted my computer, cleared cache, still same issue. Tried even on my phone.
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Community Member
Hi there, I have uploaded my LP deck and turned on automation. It is not working. I believe it's set up correctly.
I am not getting notifications and it's not moving the prospect to the stage I have setup.
I am not getting notifications and it's not moving the prospect to the stage I have setup.
Posted by
Hello, I'm looking to set up a Zapier integration between a 3rd party form and Decile Hub. Do you have a sandbox so that we are not creating test companies in our live investment pipeline?
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links
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