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# Hub Support

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Community Member
how come i cant add an email to a new "company" prospect in my investors pipeline
Community Member
Hi Hub support Team, am not able to import deals via csv file import Could you advise?
Community Member
is it possible two merge duplicate entries in the deal flow funnel?
Community Member
Hi hub tech team, can you give me the instructions on how to run a LP prospect list using the ai 
Community Member
I just startup using completed a couple of the startup checklist items - but them the checklist disappeared.  If I click 'Deals" on the left hand side, I get a message at top of screen that says you have completed 3 of 6 items. Click here to access checklist.  but clicking fails top bring it up.  Tested in Chrome and Edge - same problem is both places.
Community Member
hi , i have invited my team mates but they are not getting the inivitation to their mail. some have gotten it but most havent
Community Member
Hi, I am trying to use Claude to automate CRM process and came across a problem on Decile MCP. I've reported this(#122431). When will you fix it and notify me? Thank you!!!

Minimal repro: Decile MCP write endpoints fail due to missing top-level array envelope

Summary

Decile MCP read endpoints work, but multiple write endpoints fail with the same validation error indicating the wrapper is not nesting records under the required top-level key.

Environment
- Toolkit: Decile MCP
- Auth: valid
- Confirmed working reads: list_people, check_api_key_status, debug_api_request

Repro 1: createorupdate_person
Input:
json
{
"first_name": "Test",
"last_name": "User",
"email": "test@example.com"
}

Actual error:
text
param is missing or the value is empty or invalid: people


Repro 2: createorupdate_prospect
Actual error:
text
param is missing or the value is empty or invalid: prospects


Repro 3: createmultipleprospects
Actual error:
text
param is missing or the value is empty or invalid: prospects


Expected behavior

Wrapper should send:
json
{ "people": [ ... ] }

or
json
{ "prospects": [ ... ] }


Likely root cause

MCP wrapper posts record fields flat instead of wrapping them in the API’s required envelope.
Community Member
Deal Memo Settings [need help]
can ee edit the rating section cuz we tried to add/remove and the platform said changes saved but when you refresh no changes were made? 
Community Member
Hi all, quick note on what I’ve been testing with OpenClaw connected to DecileHub via API.

I’m using OpenClaw as an operator layer on top of Decile, connected through the public API, mainly to read records, summarize activity, and help me maintain CRM hygiene during a very busy workflow. For context, I also fed the Decile API docs directly into OpenClaw from: https://enya.decilehub.com/docs/api

A
few limitations/issues we’ve observed so far:

1. API visibility does not always match UI visibility
In several cases, I can clearly see a contact in the Decile UI, assigned to a pipeline, but that same contact is not being returned reliably through the API search / prospect endpoints.
2. Contacts outside pipeline assignment seem hard or impossible to resolve via API
It appears that if a person is not assigned to a pipeline, they may not be discoverable through the API paths we tested, even if they exist in Decile.
3. Some existing pipeline contacts are still not exposed reliably
Even for contacts that are in a pipeline in the UI, API lookup sometimes fails to surface the corresponding writable prospect record.
4. Write support is partial
We were able to write:
  • notes
  • next task
through the pipeline prospect route.But we could not reliably update:
  • Last Contact
  • Next Contact
in a way that reflects the actual UI behavior.
5. Some writes require fields that are not obvious from the UI
For example, in some cases updating an existing contact through the API required an email to be present, otherwise the write failed.

Overall, the integration is promising, but right now the biggest gap is that the API does not always expose the same record visibility and workflow semantics that exist in the UI.

If useful, I’m happy to provide more concrete examples.
Community Member
Newsletter.  It is apparently impossible to remove or add people from Recipients list.  I am not sure how we added people originally.
Community Member
Can we make a Pact with a fixed investment amount option instead of the default 3 options?
Community Member
Can I have more than one fund concept in decile hub at one time?
Community Member

Hi team,

We're integrating with the DecileHub API (v1) and MCP server programmatically to manage our investor pipeline. We've hit several issues — some appear to be bugs, others may be missing functionality. Wanted to flag all of them in one place.

REST API Issues:
  1. POST /api/v1/pipeline_prospect doesn't update stage on existing records. When we POST with a stage_id for a person who already exists in the pipeline (matched by email), the response returns success: true but the stage doesn't change. The changes object is empty. This effectively makes the endpoint create-only — we can't move prospects between stages via API.
  2. No endpoint to update prospect metadata. There's no PUT or PATCH on /api/v1/pipeline_prospects/{id} (returns 404). This means we can't update next_contact, notes, probability, or rating on existing prospects. The GET response includes these fields, but there's no way to write to them.
  3. POST /api/v1/files returns 500. We've tried both JSON and multipart form-data uploads with various field names (file, data_room_file[file]). All return {"error": "Failed to upload file"} with HTTP 500. We'd appreciate documentation on the expected request format.
  4. No notes sub-endpoint. The prospect listing returns a notes array, but there's no POST endpoint to add notes (tried /pipeline_prospects/{id}/notes, /people/{id}/notes, /notes — all 404).
MCP Server Issues (https://decilehubmcp.com/mcp):
  1. create_or_update_prospect tool — parameter mapping bug. The MCP tool schema accepts a people array, but the underlying REST API call expects prospects. Every call fails with: {"error": "param is missing or the value is empty or invalid: prospects"}. The create_multiple_prospects tool has the same issue.
  2. Same limitation on updates. Even if the parameter bug were fixed, the MCP server calls the same REST API — so stage changes and note updates on existing prospects would still be silently ignored (per issue #1 above).
What we need:
  • A way to move existing prospects between stages via API (either fix the POST behavior or add PATCH/PUT)
  • A way to add notes to prospects
  • A way to update next_contact on prospects
  • A working file upload endpoint with documented request format
  • The MCP server people → prospects parameter mapping fixed

Thanks,
Mike 
Community Member
We have a really weird problem with Newsletter.

My admin, Naima, has problem shown in image when she sends the newsletter to her work email.  This is all Google hosted, so gmail for your domain.  The problem shows up on Web and Mobile.  It also shows up when she tries in an incognito window.

When she sends to me or to her personal Gmail it is totally normal.

When she forwards the broken email to another email address it is totally normal.

Her Gmail normally displays images.  We have no idea what is happening or how to troubleshoot.

If this is only her, we don't care.  But it it is going to be 10% or 20% of newsletter recipients it is a major problem. @Woody Butler we are happy to work with you online so you can see the problem since otherwise I have no idea how you can duplicate and resolve it.
Community Member
I am adding LPs with Linkedin links in your AI box but it is not populating name fields of that person
Community Member
Bug Report: MCP create_or_update_person and create_or_update_prospect returning 400
Environment: DecileHub MCP via Claude (Cowork mode) Date: April 13, 2026
Summary Both create_or_update_person and create_or_update_prospect fail with a 400 error on all create operations, making it impossible to add new contacts or prospects through the MCP integration.
Steps to Reproduce
  1. Call create_or_update_person with required fields: first_name, last_name, email
  2. Observe the 400 response
Expected: New person record created successfully Actual:



HTTP 400 — {"error": "param is missing or the value is empty or invalid: people"}
Additional findings
  • Same error occurs on create_or_update_prospect with valid pipeline_id, stage_id, and people array
  • Tried both {"people": {...}} and {"person": {...}} wrapper formats via debug_api_request — both returned the account object instead of creating a record, suggesting the request body may not be reaching the endpoint correctly
  • Read operations (list_pipelines, get_pipeline, list_people) work fine — issue is isolated to write/create operations
Workaround: None via MCP — must create contacts manually in the DecileHub UI
Has anyone else run into this? Happy to share additional logs if helpful.
Community Member
My Clawbot says DecileHub API doesn't allow update of the "next_contact" date - can this option please be enabled? 
Community Member
If someone who signed a PACT tells us he is out do we just delete the PACT or what?
Community Member
I am trying to replace the text in the PACT CONTENT part of the PACT with my own local text and even though it says I can edit that content, when I replace the current content with my local text (all in English without special characters) and save the PACT the changes don't appear in the preview and don't seem to be saved.  What can I do?
Community Member
I am trying to use the Hub Extension to import David Ogundeko as a connector and getting an error about deals.

https://www.linkedin.com/in/davidogundeko/
Reflect Ventures
Investing in Emerging Markets


David Ogundeko — person
Import Results
Import failed: Company funding round Validation failed: Only one funding round can be open per organization.: {"title"=>"Founder and CEO", "companyurl"=>"https://www.funema.co", "linkedin"=>"https://www.linkedin.com/in/davidogundeko/", "fullname"=>"David Ogundeko", "cityaddress"=>"King of Prussia", "name"=>"Funema", "amountraised"=>0.0, "stateaddress"=>"Pennsylvania", "valuationcap"=>0.0, "valuationtype"=>"premoneyvaluation", "countryaddress"=>"United States", "pricepershare"=>"0", "round"=>"seed", "premoneyvaluation"=>0.0, "postmoneyvaluation"=>0.0, "security"=>"safe", "stage"=>"Added", "referredbyid"=>"4330875", "email"=>nil, "notesattributes"=>[{"authorid"=>6605, "body"=>"LinkedIn profile headline: Entrepreneur & Venture Steward. Founder and CEO of Funema, a last-mile impact-focused alternative investment company based in Pennsylvania, Lagos and Cape Town. Also Founder and General Partner at Good Harvest Capital, Brain Trust Member at Fern Capital Group, Advisor at ProDevs, and member of AI for Developing Countries Forum. About section emphasizes faith-driven venture building, support for early-stage founders, and digital transformation of small businesses across frontier markets. Location listed as King of Prussia, Pennsylvania, United States."}]}

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Community Member
LP is trying to reset their password in Decile Pro. But not receiving any emails to reset it. Help!
Community Member
Is there a way to reorder the automated tasks in a deal pipeline stage? Currently if I want to add some sub-task later, I'm having to delete all sub-tasks and start over.
Community Member
Is there a setting available in deal pipeline email ingestion that allows me to change the pipeline stage where the deal is added? 
Community Member
Hi - can I edit newsletter in HTML in Decile Hub?
Community Member
hey guys - a few weeks ago ( i figured it would be fixed by now ) viewing of decile hub pdfs went down for me on mobile (it's generally be hit and miss - mostly miss) right now desktop is working, but i have had it not working in the last few weeks too - can we have some attention on this urgently? been a real pain obviously with prospects - thanks!
Community Member
I am uploading my fund thesis on your checklist screen.  But it not going thru. Can you help?
Community Member
Just checking to see if my issues are resolved as I have my Sprint due to be turned in by 5 PM. Thanks.
Community Member
A second issue. In the email template, the system doesn't allow me to change the stages:
Community Member
I would appreciate your help in resolving the above issue 
Community Member
Hello - I am not able to connect my email account:
Community Member
For the stage of a funnel, I have created an email to send a deck. Then, I tried to have it send a test email to my personal email, but it did not do it.
Community Member
Question - are there any way to track email metrics on emails sent from Decile Hub?  Delivery status?  Open rates? etc? 
Community Member
I have an existing LP asking if he can see our fund on Decile Pro, how can I make it public on there?
Community Member
No matter what automations I setup, I never end up getting the PACT email. I can see the pitch deck, and I can see the PACT banner above it (which triggers the PACT page when I click it). But I don't get any PACT email. I just get notifications both on HUB and by email that my deck has been viewed. Can you please help me figure this out? Thanks
Community Member
When I try to send an email from my Funnel using a template I get the message below.   
Community Member
How can I move some Funnels that I accidentally created under Quidnet Ventures rather than Quidnet Ventures Fund II?  The funnels in question have names beginning with QV2
Community Member
How can I move some Funnels that I accidentally created under Quidnet Ventures rather than Quidnet Ventures Fund II?  The funnels in question have names beginning with QV2
Community Member
Hello! I am attempting to upload a pitch deck to my Hub data room, then create an automation so that clicking my deck link triggers a follow-up email offering the opportunity to reserve a position by signing a PACT. I was able to receive a PACT email once, but following that PACT emails have not been sent. When I try to manually send a PACT email to the emails that have clicked on my link it says I am unable because an identical email has been sent within the past 24 hours (indicating that the system believes it has sent the PACT emails). I have completed all of the same steps and automations as my peers so I am not sure what the issue is.
Community Member
Hello, I wanted to ask where is the dataroom feature.. I wanted to add a deck into the dataroom
Community Member
How can I do a bulk action merge?  As far as I can tell from UI I must select each pair of contacts to merge individually and then merge them.
Community Member
When I try to merge duplicate people as below, I get a 404 page.
Community Member
I accidentally removed a group of people from one of my funnels and want to recover them to the funnel.  The funnel is: QV2 Connectors, and the pipeline is connectors.  I think I removed them at about 11:00am NZ Time on April 6 (5pm April 5 PDT).  Can they be put back into the funnel?
Community Member
I added a new deal now, and it seems all my previous deals have disappeared, I can't find them any longer
Community Member
Hi, how do I add new pipeline? I don't see this in my left side navigation bar.
Community Member
Seeing this issue when accessing dealflow: 3eaf6db8-2e12-4cd3-994f-059aa5abe4ed
Community Member
Hi Support Team,
I’m currently working on Step 5 of Decile Mastery. In the Advanced Link Automation section, I can’t see the option to send the PACT.
Could you please help me with this?
Thank you!
Community Member
Hi.  I thought I posted this but I can't find the question.

We have passed our DecileBase DB of prospects through an email filtering service to identify all of the records with bad email addresses so we can send out a newsletter without getting bounces and spam flagging.
 
 How do we close the loop by taking the list of bad email addresses and deleting all of those records from DecileBase? 
Community Member
Hi.  I thought I posted this but I can't find the question so maybe I screwed it up.

We have taken our DecileHub prospect DB, exported it, and then used a combination of tools and manual work to enhance, putting in LinkedIn URLs and email addresses for many records that did not have that data.
 
 How do we now merge this info back into DecileHub, updating existing records?
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