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Posted by

Briana Wright
All of my views within my pipelines have disappeared. How do I get them back?
1

Posted by

Carisa Suleman
I am unable to access Settings in the Left Navigation panel to access FIrm Setting etc. I want to upload my Fund Thesis
1

Posted by

Daniel Szabo
Linkedin Chrome Extension doesnt work anymore
👍 1
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Posted by

Adeo Ressi

Release 2024.8.18: AI Acceleration

Our AI got faster and our pipelines got smarter – it's like giving your dealflow espresso shots. Plus, we locked down sensitive data because nobody needs to see your LP's embarrassing middle name.

AI Performance: Lightning Speed Intelligence

Enhanced AI processing delivers faster responses and better accuracy across all toolkits, with new Claude integration and GPT-5 models powering your analysis.
* Prompt caching accelerates document question answering
* Http client pooling speeds up requests
* Claude API integration fixes Bedrock bugs
* GPT-5 models available for advanced tasks
* Markdown table support in AI toolkits

Deal Sharing: Community Access Launch

The new deal sharing system encourages community participation through a reward-based unlock system, creating a more engaged and valuable network.
* Share one deal unlocks community access
* Seven-day access window encourages regular participation
* Community deals expand your research capabilities

User Experience: Interface Excellence

Streamlined navigation and visual improvements make your daily workflow more intuitive and efficient across all major interfaces.
* Simplified navbar removes unnecessary nesting levels
* Pipeline headers feature cleaner icon organization
* Kanban view becomes default for new users
* Global search slideover supports base questions

Global Performance: Speed Boost Worldwide

AWS Global Accelerator activation improves connection speeds globally, with enhanced timezone handling for better international user experience.
* Accelerated networking benefits international users significantly
* Improved timezone detection updates automatically
* Faster requests through optimized routing

Bug Fixes: Foundation Strengthened

Critical pipeline and capital account fixes ensure reliable fund management and prevent data inconsistencies.
* Fund linking to closing pipelines works
* Capital accounts stay in correct pipelines

Pro Settings: Investor Experience Enhanced

Decile Pro improvements streamline the investor onboarding process with better pipeline management and cleaner interface elements.
* Correct investor pipeline receives meeting bookings
* Simplified settings remove unnecessary fund fields
* Enhanced tooltips provide better user guidance

---

Thanks for reading! We're moving so fast our own changelog is getting dizzy, but at least your deals won't.

Need help? Partners can reach their VA, and everyone else can join the party in the Hub Support Channel. Our support team promises they're real humans (the AI wrote this disclaimer).
1

Posted by

Community Member
Is it possible to edit the dashboard page? I am still seeing my welcome tasks, can we customize it ?
1

Posted by

Varun Turlapati
PACT and LPA settings:
I updated my PACT settings to lower the minimum from $25k to $15k but the LPA still prevents the users to input $15k.
  1. Are there 2 different settings, 1- for PACT and 2- for LPA?
  2. Even when I use the dashboard to send a custom PACT, the user got the same link (URL) again and now they have given up until tomorrow. Not sure why custom LPA doesn't send a new URL to the potential LP.
1

Posted by

Chandana shree Bhogaraju
hello i have access to decile base but cant seem to open or access decile hub whenever i do try im shown, only team members can access/ you dont have access. please help me to resolve this issue
2

Posted by

Mattias Wahl
Dear Decile Hub Support Team,

I have a question about contacts in my CRM that I'd like clarification on.

Situation:
I notice my directory contains 247 contacts, but I only manually added about 9. The majority (200+) are tagged as "Decile Research" and appear to have been imported automatically.

My Questions:
1. What are these contacts for? Are they meant for my use or just reference data?
2. Can I contact them? Am I permitted to reach out via email or connect on LinkedIn?
3. What's the intended purpose? Why are they in my CRM if I can't use them for outreach?
4. Best practices? What do other fund managers typically do with these research contacts?

What I'm hoping to understand:
- Whether these are potential LPs I can approach for fundraising
- If there are any restrictions on how I can use this data
- The difference between my personal contacts and the research database

I want to make sure I'm using the platform correctly and following proper protocols for LP outreach.

2

Posted by

Alexis Schreiber
Hi there, I'm having issues with being able to sign into the admin account so I can publish articles. It keeps saying my password is incorrect and is not letting me change it. I have to go through the "forgot password" process every time since I don't know the current password. Can someone assist me with resetting? 
5

Posted by

Hanna Raftell
it appears you have deleted all contacts for me,  what happened?    I had a list of sent pacts outreach  etc and now there is zero in pipeline and not pacts or reach out, can you please help asap.  
6

Posted by

Olusegun Solomon Oluwajebe
I just sent an email  to an LP Prospect with a PACT url link generated from variables. When I clicked the PACT link on my blind copy, it brough ta 500 Error message. This is what will happen when the LP Prospect clicks on the link as well.

Please help correct this quickly. Thank you.
3

Posted by

Galit Flasterstein
Hi. It would be extremely helpful if we could create files for our messages on Decile Hub. That is, if we could archive message in files created by us, so that we don´t have to scroll down the thousands of messages that we have exchanged with you on our fund. Thanks
0

Posted by

Alison Shikada
hello, I'm trying to access my profile and I receive this error message: 
59eb0cf8-edc9-469d-895e-bbcbfa1bfbb8

I have an existing profile, but didn't input the invitation code. Would I be able to get assistance with that too?
6

Posted by

Max Johansson
Hola, quiero crear multiples documentos que deben ser firmados electronicamente, es posible definir formatos de firma en decile?
1

Posted by

Tanya Montmean
Hello, I'm trying to create my profile and keep receiving this error msg: 822c2fed-c4ba-4c26-a2d2-b265ddafd541
2

Posted by

GAL Moti
Hi, I'm unable to send email and PACTs from the dashboard. I synched my Gmail with dash oard  few times and I get a confirmation but everytime I try to send a. Email or PACT i get a red error message 
3

Posted by

Eduardo Gomes Küpper
For some reason a new pact cant be copied to closing pipeline from LP Funnel. I tried with this person who just signed a pact. I get a red box reading "0 moved"
2

Posted by

Eric S. Heinz
LinkedIn Plugin Issues
I've been running into an issue with the LinkedIn plugin where instead of showing the buttons on which profile to import, it comes up with a lot of text, starting with this: Used by the Chrome extension for prospect import

Please be patient, this conversation will start with input that takes a few moments to generate.

I scanned the provided page content. It appears to be a LinkedIn profile overlay for a single person: 
1

Posted by

Daniel Szabo
When you add a new Prospect using the AI Feautre, it automatically closes it with not chance to check or add more information. This is not the case if you add an organization
1

Posted by

Community Member
Hi, I need to update the GP and Management company name. There is a typo. How do I fix this?
1

Posted by

Sebastian Hermans
Hi there, how can I delete my account?
3

Posted by

Daniel Szabo
Deals Funnel, view of the cards is not shared across user. Every use has an own view of the cards
1

Posted by

Daniel Szabo
Hi, somhow if i use the cards. It shows, here multiple times currency, etc...
1

Posted by

Community Member
Hello, I am a new Decile Hub user. I would like to change the display name and subdomain name of my fund.  Could you please guide me through the process of making this change? Thank you
4

Posted by

Belinda Ephraim
@Decile Hub
I opened up my files this morning and found this pitch deck for Lumin AI in my folder structure. I'm going to delete it but please look into why this happened. Are our files public and being shared?
6

Posted by

Adeo Ressi

Release 2025.08.07: Deal Sharing

We taught your Hub some new tricks, and unlike your last intern, it actually remembers them. We finally have Deal Sharing v1, and AI is doing the heavy lifting so you don't have to.





Deal Sharing

New deal sharing functionality allows users to broadcast opportunities across the broader Decile network, increasing deal visibility and collaboration opportunities.
  • Share deals across the network with one click
  • Access curated deal lists for your account
  • Share deals instantly through pipeline integration
  • Boost deal flow with cross-platform visibility





AI Enhancements

New AI auto-fill functionality automatically extracts and populates organization data from uploaded documents, eliminating manual data entry while improving accuracy across your portfolio records.
  • Auto-fill organization fields from documents
  • Reduce manual data entry with smart extraction
  • Improve data quality with automated updates
  • Set foundation for future AI capabilities





Pipeline Management

Enhanced pipeline automation includes date-based stage movements and actionable buttons, creating more dynamic workflows that respond to your specific timing and interaction needs.
  • Move deals automatically based on dates
  • Speed up actions with one-click pipeline buttons
  • Assign prospects in bulk to your team
  • Reduce booking friction with custom scheduling links





Email Systems

Multiple email improvements include better template management, personalized link detection, and compliance actor integration for fund operations and investor communications.
  • Delete templates easily with hover actions
  • Avoid sending wrong links with personalized warnings
  • Automate AML notifications with compliance tools
  • Clean up variable lists for clearer templates





Content Management

Global search functionality provides comprehensive access to people, organizations, and prospects.
  • Find anything with global search across all entities
  • Schedule newsletters for future delivery
  • Experience consistent time zone handling throughout


---

Thanks for reading! We'd make a joke about bugs, but...

Need help? Partners can reach their VA, and everyone else can join the Hub Support Channel where our team promises to respond faster than your AI assistant (most of the time).
🙌 1
0

Posted by

Radhika Iyengar
Hi Woody, 

One other different issue I should mention:
I was using a different email in Hub during the VC Lab program. When I joined VC Lab, Hub did not “permit” me to use the StarChain email as that email was in use in Founder Institute (I have been an FI mentor). So I used an alternate email for the duration of VC Lab. Neal S. had recommended that I change the email to StarChain at some point so after VC Lab concluded, I switched the email in my Hub profile. Now I’m getting all these annoying messages as if I’m a brand new user to Hub - which I’m not. I’ve only updated my profile. Is there a way to stop these “new user” messages and prompts?  
0

Posted by

Radhika Iyengar
Hi team, I’m unable to access messages on discussion threads directly from my email registered on Hub. The error message indicates I have no access, and when I click on apply for access, it asks me to join the waitlist. I can separately log into the dashboard and access messages through links provided by Neal S. Based on his recommendation, I’m reporting a bug. Thanks for your help. 
14

Posted by

Joao Freitas
"Hi, do you have plans to fully integrate with Microsoft, enabling users to send and receive emails directly within Decile Hub?"
2

Posted by

Community Member
Hi, mine is a regular fund, and not a Start Fund. Could you make the required modifications in the fund and the engagement letter . Thx
2

Posted by

Amanda Laurell
for some reason every time I go to send an email through decile hub and I get the notification "Connect your Gmail or Microsoft account for improved email deliverability and up to 50% higher recipient engagement rate." My Microsoft account is already connected and the toggle is turned on to use that email. What is going on? It's happening to all users on our account

5

Posted by

Christian Tadrus
So I've had some trouble getting my 5.1: Send PACT email template to work.    I've deleted and recreated it but have the same 500 server error faults upon sending a test email.   I get 09f55324-f01b-4010-94e3-4eba3ff3188e or a similar one.   I've verified all fields are filled in.     I am also having an issue not being able to load this template (or its replacement version) when trying to send a PACT via the funnel.  In this case, the template never loads and the send tool just spins trying to load it.   So I've reverted to copy and pasting an old email that worked weeks ago and just updating the PACT url and email address.   This is frustrating and slowing me down quite a bit, also preventing automation.    

2

Posted by

Christian Tadrus
Getting this error when attempting to send a PACT template email. 


1768d005-50fa-40cc-9917-8fa7f5ce646e

5

Posted by

Grace Laker
Hi, i am unable to access the Venture Institute sprint materials for cohort 5 . It refers me back to previous cohorts. Your assistance is much appreciated. 
8

Posted by

Eric S. Heinz
Sending SMS/WhatsApp messages via Hub
Is it possible to send SMS/WhatsApp messages in Hub?  I heard from an investor yesterday that he never reads email anymore, he only responds to texts.
2

Posted by

Ian Merricks
Hi, is there a UK equivalent of a PACT - perhaps an LPA - (with Sterling GBP as currency) available please?

Thanks

Ian
8

Posted by

Matt Kozlov
My deal memo now won't load at all and is throwing this error message at me.
4

Posted by

Olli Sagarino

When I switch to the Kanban view, it says “No prospects to show,” even though everything displays correctly in the default view. Could you help check what might be causing this?
Thanks!
10

Posted by

Community Member
Hi Decile Hub Support Team,

I need to update the GP and Management company name. There is a typo. How do I fix this?
1

Posted by

TT Chu
The ingestion email address for the pipelines didn't work. I tried to send multiple test emails from different accounts to that ingestion email , couldn't see it appear on the pipeline and didn't receive bounced back either. Can anyone shed some lights on this topic? Thanks.
2

Posted by

Tam Kemabonta
Hi. I wanted to share some issues I am experiencing. As shown in the attached image, all the sender options display the same email addresses. When I select the first two options, the emails do not get delivered, even when I test them by sending to my own address.
When I use the third option, the email is delivered, but it ends up in the recipient's spam or junk folder.
Could you please help fix this? Ideally, I would like to have just one sender option, since I am the only person from my firm using Decile Hubs.
3

Posted by

Hatim Chraibi
Can I use Decile Hub as an agent in Delaware? If so, what address do I use?
1

Posted by

Lee William McNutt
I am unable to find my Sprints!  I am behind and want to catch up.  By the way, you should know, when ever I log on to Decile Base, I have to create a new password very time.   Very crazy, but I am determined.  If that is what it takes, I will do it. But HOW do I find my sprints please
2
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