Ctrl + K

# Hub Support

0
Community Member
We have a bounce list from SendGrid.

I want to add the emails from the bounce list to DecileHub's list of newsletter unsubscribes so we can make sure we never send email to them again even if we add these emails back to our DecileHub DB from our other DBs, etc. since keeping a clean email list reduces chances of being labeled spammers.

How can we do this?
Community Member
Hi Hub Support - I received this error message when attempting to move a single prospect from one stage to a Declined stage. 

218adf87-7c91-42c9-af14-0ce56f7b7212


Community Member
Hi Decile Hub Support,
I’m having an issue reconnecting my Google integration. I received a Google Integration Error notice on May 5, and since then I have been unable to create a new clean connection.
I already tried:
- disconnecting the app inside Decile Hub
- removing Decile Hub access directly from my Google account
Despite this, I still receive a “session expired” error when trying to reconnect.
This seems like it may be a backend integration issue rather than a permissions issue on my side. Could you please investigate and advise on next steps? If needed, please escalate this to the engineering team.
Thank you.
Community Member
When you are moving people in directory to pipelines it shows archived pipelines.  I do not think it should.

Syndicate LP 2 is archived.
Community Member
hello, how to move a deal from "prospects" to "deal memos", also i changes teh stage of a deal to "prospecting" but cant find it anywhere now , where do i find it /?
Top reply: Hi @Fadi Antaki, to create a deal memo for a company, you create a new deal memo for that organization. It's not a pipeline stage per se, any organization can have one (or more) deal memos. (This may come up for docum... Show more
Community Member
Clicking on an account name "James & Louise" trust in backoffice/capitalaccounts/capitalaccounts gives me a 500 error. Other account names work just fine. 
error: ee4b1e4f-22c3-4115-a4a9-1218c48fc49f
Community Member
I can't access my other Decile Hub account via lena@forcoda.com. When I sign in, it takes me to Decile Base only.
Community Member
Is there any way to use the API to determine what tasks have been completed for a prospect and what the next task is or to mark tasks complete?

I am using AI more and more to automate prospect outreach and having to go in manually to choose which prospects to act on and to mark tasks complete is very annoying.
Community Member
API issue: unable to append notes to People / Pipeline Prospects

Hi Decile team — we’re trying to use the public API to keep CRM activity notes current for fundraising prospects, but note creation does not appear to be working or verifiable.

Use case: after meetings / WhatsApp / voice-message follow-ups, we want to append a timestamped note to an existing Investor pipeline prospect or underlying Person record.

What we tried:

• POST /people/{person_id}/notes → returns 404
• POST /pipeline_prospects/{pipeline_prospect_id}/notes → returns 404
• POST /notes with person_id or pipeline_prospect_id → returns 404
• PATCH /pipeline_prospects with a prospects wrapper and note-like fields such as note / notes → returns 200 success, but after reading the prospect/person back, the note is not visible and does not appear to have persisted.

Example behavior:

• Pipeline prospect update returns success for an existing Investor prospect.
• The same record can be updated for fields like last_contact.
• But note text cannot be confirmed after read-back.

Question:
What is the supported API endpoint/payload for appending notes to:

1. a Person record, and/or
2. a Pipeline Prospect record?

If this is not currently supported, could you add it to the API/MCP roadmap? This is a core workflow for keeping fundraising CRM activity accurate from external assistant/AI workflows.
Community Member
Feedback on the People list workflow — missing context for qualifying contacts

Hi team,
We use the /people screen as the starting point for almost every prospect interaction: search the person, decide who they are, see how we've scored them, see what pipelines they're in, see what we've already said to them, and decide the next best step. Today the list view doesn't surface most of that, so every lookup costs 1–2 extra clicks plus a tab switch. A walkthrough using "Mike Suprovici" as the example:

What works
  • Search is fast and accurate.
  • The Pipelines column shows pipeline membership as clickable chips.
  • Hovering a pipeline chip shows a small tooltip with the stage (e.g. "Stage: Declined") — nice touch.
  • The detail panel (when finally opened) is well-organized: Overview, Organizations, Activity, Notes, Files.
What's missing from the list row
  1. No Score column. Our team scores every contact. There's nowhere on the list view to see or sort by that score. This is the single biggest gap — it's the field we use to triage.
  2. No LinkedIn. The LinkedIn URL is stored on the record (we have linkedin.com/in/mikesuprovici/ for Mike) but the list row doesn't expose it — not as a column, not as an icon. We have to click in to get the URL.
  3. "Updated At" without context. Tells us when something changed but not what. We want a Last Activity preview — e.g. "Email sent: Acceler8 Final Call · 1d ago" or "Moved to Stage: Declined by GP". Today, finding that requires clicking in → switching to Activity tab → waiting for it to load.
  4. Name links don't read as links. First and last name are clickable (good) but they're not styled as links — no underline, no color shift on hover. Users don't realize they can click them.
Pipeline chip click behavior
Clicking a pipeline chip in the row opens the same right-side sidebar. That sidebar also lacks the score and any "next best step" info, so it doesn't actually answer the question we clicked it to answer. We expected the chip click to take us to the prospect's card inside that pipeline, with stage history, score, and next-step prompts visible.
Suggested fixes, ranked
  1. Add a sortable Score column on the People list.
  2. Add a LinkedIn column (icon + link) using the URL already stored.
  3. Replace or augment "Updated At" with a Last Activity preview cell.
  4. Style first/last name as obvious links.
  5. Consider a hover/peek card on the name that shows score, LinkedIn, last activity, and pipelines without opening the full panel.
  6. On pipeline-chip click, open the prospect inside the pipeline's stage view (with stage, score, last activity, and suggested next step) rather than the generic person sidebar.
Net: most of the data is already in the system — the list view just isn't surfacing the fields we actually use to qualify a contact and pick the next action.
Thanks,
Brian
Community Member
@Woody Butler   Would you be more specific as to which fields under which menu options?  The Website menu only allows for use of the decile default website as far as I can tell.  The Settings - Firm Settings menu looks to be the same.  Maybe I missed something?
Community Member
@Woody Butler Done @Christian Tadrus   Settings in the bottom left, will be a website field there.  Please put these in your base channel and tag me, I am more likely to miss these when via email!

On Thu, Apr 30, 2026 at 4:49 AM Christian Tadrus <christian@tadrusadvisory.group> wrote:

@Woody Butler  
If I were a website link variable that needed to be updated would I live?


I need to update the website located in the fitter of the newsletter to route to my actual fund website.
www.pharmacyinnovatorfund.com
Community Member
@Woody Butler @Walid Aradi We have the same issue as Michael.  Can you up our limit to 2,500? We have 1,737 between connectors and investors pipelines with a lot more people in the pipeline to add.  We don't wnat to mess with publish / unpublish friction Just looking for a hit send button solution with a higher limit of 2,500 for now !
Community Member
how do i access the newsletter tool?
Community Member
Decile Pro Dashboard: Thanks for the new Wire Confirmation email format - very clear, and helps the LP know full status of their contributions. Can the same info be made available on their Decile Pro dashboards too? Right now there's no way for an LP to check on their dashboards how much they have actually wired till date to us. If some LPs have wired extra or less funds than the capital calls, it becomes really confusing. Also, can there be a folder view for the documents too, instead of just a list view by date of creation? 
Community Member
We are ready to publish our first newsletter.  We have about 2,600 recipients.
  1. We want to send in batches of 500 per day to avoid triggering automated spam filters.
  2. There does not seem to be any way to take one newsletter and send it out in batches using tags.  So we tag 100 people Batch 0 (for testing), 500 Batch 1, 500 Batch 2 ... 500 Batch 5.  But you can only send to a tag the first time you publish.  We cannot send to Tag 0 when we publish and then next day send out all Tag 1.
Can you please advise how we are supposed to batch up and send bit by bit?
Community Member
How and where do I find my start fund's LPA?
Community Member
how come i cant add an email to a new "company" prospect in my investors pipeline
Community Member
Hi Hub support Team, am not able to import deals via csv file import Could you advise?
Community Member
is it possible two merge duplicate entries in the deal flow funnel?
Community Member
Hi hub tech team, can you give me the instructions on how to run a LP prospect list using the ai 
Community Member
I just startup using completed a couple of the startup checklist items - but them the checklist disappeared.  If I click 'Deals" on the left hand side, I get a message at top of screen that says you have completed 3 of 6 items. Click here to access checklist.  but clicking fails top bring it up.  Tested in Chrome and Edge - same problem is both places.
Community Member
hi , i have invited my team mates but they are not getting the inivitation to their mail. some have gotten it but most havent
Community Member
Hi, I am trying to use Claude to automate CRM process and came across a problem on Decile MCP. I've reported this(#122431). When will you fix it and notify me? Thank you!!!

Minimal repro: Decile MCP write endpoints fail due to missing top-level array envelope

Summary

Decile MCP read endpoints work, but multiple write endpoints fail with the same validation error indicating the wrapper is not nesting records under the required top-level key.

Environment
- Toolkit: Decile MCP
- Auth: valid
- Confirmed working reads: list_people, check_api_key_status, debug_api_request

Repro 1: createorupdate_person
Input:
json
{
"first_name": "Test",
"last_name": "User",
"email": "test@example.com"
}

Actual error:
text
param is missing or the value is empty or invalid: people


Repro 2: createorupdate_prospect
Actual error:
text
param is missing or the value is empty or invalid: prospects


Repro 3: createmultipleprospects
Actual error:
text
param is missing or the value is empty or invalid: prospects


Expected behavior

Wrapper should send:
json
{ "people": [ ... ] }

or
json
{ "prospects": [ ... ] }


Likely root cause

MCP wrapper posts record fields flat instead of wrapping them in the API’s required envelope.
Community Member
Deal Memo Settings [need help]
can ee edit the rating section cuz we tried to add/remove and the platform said changes saved but when you refresh no changes were made? 
Community Member
Hi all, quick note on what I’ve been testing with OpenClaw connected to DecileHub via API.

I’m using OpenClaw as an operator layer on top of Decile, connected through the public API, mainly to read records, summarize activity, and help me maintain CRM hygiene during a very busy workflow. For context, I also fed the Decile API docs directly into OpenClaw from: https://enya.decilehub.com/docs/api

A
few limitations/issues we’ve observed so far:

1. API visibility does not always match UI visibility
In several cases, I can clearly see a contact in the Decile UI, assigned to a pipeline, but that same contact is not being returned reliably through the API search / prospect endpoints.
2. Contacts outside pipeline assignment seem hard or impossible to resolve via API
It appears that if a person is not assigned to a pipeline, they may not be discoverable through the API paths we tested, even if they exist in Decile.
3. Some existing pipeline contacts are still not exposed reliably
Even for contacts that are in a pipeline in the UI, API lookup sometimes fails to surface the corresponding writable prospect record.
4. Write support is partial
We were able to write:
  • notes
  • next task
through the pipeline prospect route.But we could not reliably update:
  • Last Contact
  • Next Contact
in a way that reflects the actual UI behavior.
5. Some writes require fields that are not obvious from the UI
For example, in some cases updating an existing contact through the API required an email to be present, otherwise the write failed.

Overall, the integration is promising, but right now the biggest gap is that the API does not always expose the same record visibility and workflow semantics that exist in the UI.

If useful, I’m happy to provide more concrete examples.
Community Member
Newsletter.  It is apparently impossible to remove or add people from Recipients list.  I am not sure how we added people originally.
Community Member
Can we make a Pact with a fixed investment amount option instead of the default 3 options?
Community Member
Can I have more than one fund concept in decile hub at one time?
Community Member

Hi team,

We're integrating with the DecileHub API (v1) and MCP server programmatically to manage our investor pipeline. We've hit several issues — some appear to be bugs, others may be missing functionality. Wanted to flag all of them in one place.

REST API Issues:
  1. POST /api/v1/pipeline_prospect doesn't update stage on existing records. When we POST with a stage_id for a person who already exists in the pipeline (matched by email), the response returns success: true but the stage doesn't change. The changes object is empty. This effectively makes the endpoint create-only — we can't move prospects between stages via API.
  2. No endpoint to update prospect metadata. There's no PUT or PATCH on /api/v1/pipeline_prospects/{id} (returns 404). This means we can't update next_contact, notes, probability, or rating on existing prospects. The GET response includes these fields, but there's no way to write to them.
  3. POST /api/v1/files returns 500. We've tried both JSON and multipart form-data uploads with various field names (file, data_room_file[file]). All return {"error": "Failed to upload file"} with HTTP 500. We'd appreciate documentation on the expected request format.
  4. No notes sub-endpoint. The prospect listing returns a notes array, but there's no POST endpoint to add notes (tried /pipeline_prospects/{id}/notes, /people/{id}/notes, /notes — all 404).
MCP Server Issues (https://decilehubmcp.com/mcp):
  1. create_or_update_prospect tool — parameter mapping bug. The MCP tool schema accepts a people array, but the underlying REST API call expects prospects. Every call fails with: {"error": "param is missing or the value is empty or invalid: prospects"}. The create_multiple_prospects tool has the same issue.
  2. Same limitation on updates. Even if the parameter bug were fixed, the MCP server calls the same REST API — so stage changes and note updates on existing prospects would still be silently ignored (per issue #1 above).
What we need:
  • A way to move existing prospects between stages via API (either fix the POST behavior or add PATCH/PUT)
  • A way to add notes to prospects
  • A way to update next_contact on prospects
  • A working file upload endpoint with documented request format
  • The MCP server people → prospects parameter mapping fixed

Thanks,
Mike 
Community Member
We have a really weird problem with Newsletter.

My admin, Naima, has problem shown in image when she sends the newsletter to her work email.  This is all Google hosted, so gmail for your domain.  The problem shows up on Web and Mobile.  It also shows up when she tries in an incognito window.

When she sends to me or to her personal Gmail it is totally normal.

When she forwards the broken email to another email address it is totally normal.

Her Gmail normally displays images.  We have no idea what is happening or how to troubleshoot.

If this is only her, we don't care.  But it it is going to be 10% or 20% of newsletter recipients it is a major problem. @Woody Butler we are happy to work with you online so you can see the problem since otherwise I have no idea how you can duplicate and resolve it.
Community Member
I am adding LPs with Linkedin links in your AI box but it is not populating name fields of that person
Community Member
Bug Report: MCP create_or_update_person and create_or_update_prospect returning 400
Environment: DecileHub MCP via Claude (Cowork mode) Date: April 13, 2026
Summary Both create_or_update_person and create_or_update_prospect fail with a 400 error on all create operations, making it impossible to add new contacts or prospects through the MCP integration.
Steps to Reproduce
  1. Call create_or_update_person with required fields: first_name, last_name, email
  2. Observe the 400 response
Expected: New person record created successfully Actual:



HTTP 400 — {"error": "param is missing or the value is empty or invalid: people"}
Additional findings
  • Same error occurs on create_or_update_prospect with valid pipeline_id, stage_id, and people array
  • Tried both {"people": {...}} and {"person": {...}} wrapper formats via debug_api_request — both returned the account object instead of creating a record, suggesting the request body may not be reaching the endpoint correctly
  • Read operations (list_pipelines, get_pipeline, list_people) work fine — issue is isolated to write/create operations
Workaround: None via MCP — must create contacts manually in the DecileHub UI
Has anyone else run into this? Happy to share additional logs if helpful.
Community Member
My Clawbot says DecileHub API doesn't allow update of the "next_contact" date - can this option please be enabled? 
Community Member
If someone who signed a PACT tells us he is out do we just delete the PACT or what?
Community Member
I am trying to replace the text in the PACT CONTENT part of the PACT with my own local text and even though it says I can edit that content, when I replace the current content with my local text (all in English without special characters) and save the PACT the changes don't appear in the preview and don't seem to be saved.  What can I do?
Community Member
I am trying to use the Hub Extension to import David Ogundeko as a connector and getting an error about deals.

https://www.linkedin.com/in/davidogundeko/
Reflect Ventures
Investing in Emerging Markets


David Ogundeko — person
Import Results
Import failed: Company funding round Validation failed: Only one funding round can be open per organization.: {"title"=>"Founder and CEO", "companyurl"=>"https://www.funema.co", "linkedin"=>"https://www.linkedin.com/in/davidogundeko/", "fullname"=>"David Ogundeko", "cityaddress"=>"King of Prussia", "name"=>"Funema", "amountraised"=>0.0, "stateaddress"=>"Pennsylvania", "valuationcap"=>0.0, "valuationtype"=>"premoneyvaluation", "countryaddress"=>"United States", "pricepershare"=>"0", "round"=>"seed", "premoneyvaluation"=>0.0, "postmoneyvaluation"=>0.0, "security"=>"safe", "stage"=>"Added", "referredbyid"=>"4330875", "email"=>nil, "notesattributes"=>[{"authorid"=>6605, "body"=>"LinkedIn profile headline: Entrepreneur & Venture Steward. Founder and CEO of Funema, a last-mile impact-focused alternative investment company based in Pennsylvania, Lagos and Cape Town. Also Founder and General Partner at Good Harvest Capital, Brain Trust Member at Fern Capital Group, Advisor at ProDevs, and member of AI for Developing Countries Forum. About section emphasizes faith-driven venture building, support for early-stage founders, and digital transformation of small businesses across frontier markets. Location listed as King of Prussia, Pennsylvania, United States."}]}

Sending your message...

Community Member
LP is trying to reset their password in Decile Pro. But not receiving any emails to reset it. Help!
Community Member
Is there a way to reorder the automated tasks in a deal pipeline stage? Currently if I want to add some sub-task later, I'm having to delete all sub-tasks and start over.
Community Member
Is there a setting available in deal pipeline email ingestion that allows me to change the pipeline stage where the deal is added? 
Community Member
Hi - can I edit newsletter in HTML in Decile Hub?
Community Member
hey guys - a few weeks ago ( i figured it would be fixed by now ) viewing of decile hub pdfs went down for me on mobile (it's generally be hit and miss - mostly miss) right now desktop is working, but i have had it not working in the last few weeks too - can we have some attention on this urgently? been a real pain obviously with prospects - thanks!
Community Member
I am uploading my fund thesis on your checklist screen.  But it not going thru. Can you help?
Community Member
Just checking to see if my issues are resolved as I have my Sprint due to be turned in by 5 PM. Thanks.
Community Member
A second issue. In the email template, the system doesn't allow me to change the stages:
Community Member
I would appreciate your help in resolving the above issue 
Community Member
Hello - I am not able to connect my email account:
Loading more posts...

Log In or Sign Up

Please Log In, or Sign Up to participate in the discussion.

Apply to VC Lab Cohort 21

Get full access to Decile Base and the Decile Hub venture platform for free by joining the VC Lab program.

Apply to VC Lab Cohort 21