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Hub Support

1,431
0

Posted by

Manish Kasliwal
I am trying to update the link to our deck. I am not able to find the location to add the link {{fund_details.deck_url}}

I have tried to update in the email template, but it is not saving. Can you guide me how I can get to the location to update the URL link
1

Posted by

Alan Leong
I clicked on the AI Toolkit and the LP archetype - Smaller Sized & Starting LPs and got a Blank screen.
4

Posted by

Vineet Shah
Hi Woody, Is there a way to move column positions in the CRM? So e.g. in the Investor section where we have all the prospects listed, if I want to move the "Tag" Column next to the "Name Column" Can I? That way I know how I have tagged each investor instead of scrolling all the way to the right for every line. This is just one example but basically in general can we move column positions is the question. Thank you! 
😃 1
5

Posted by

Kim Wu
Can I change my primary account name? 
1

Posted by

Carolina Castilla
Hello, I hope you guys are well, need some kind of legal paper work, EIN, Articles of incorporation of the fund but I cant find them thanks
3

Posted by

Vineet Shah
Hi Woody, is there a way to get delivery and read receipts of emails we send from decile hub? 
2

Posted by

Brian Bell
I wanted to flag an issue with the SendGrid integration inside Decile that is creating a real testing and reliability problem for newsletters.

Right now, when I use “Send test email” in Decile, the message is not actually sent through SendGrid’s infrastructure. It appears to be sent through my Gmail instead.

That means the test email does not generate the same SendGrid click tracking URLs, branded link domain redirects, or open tracking that will be used in the real send. 

As a result, I cannot validate:
  • branded link routing (CNAME / DNS correctness)
  • click tracking redirects
  • SSL / HTTPS behavior
  • SendGrid link branding behavior
  • open tracking behavior
The only way to test properly today is to publish the newsletter and send it to a real recipient, confirm the links work, and then create an entirely new newsletter to send the final version.

This is a pretty painful workflow, and it makes it easy to accidentally ship a newsletter with broken tracking links.

Request: please update the “Send test email” function so the test send is delivered through SendGrid (same sending path, same tracking link rewriting, same DNS routing) rather than through Gmail.

This would let us safely validate tracking links and DNS before sending to our full database.

Thanks,

 Brian
1

Posted by

Lana Shevchenko
Can I send 1 pager with fund details on request LP?
1

Posted by

Francesco Bloise
Hi, 
How can I create an Entity other than "Person" and "Organization", with customized fields (So I don't polute the other entities with unrelated fields)?
My intention is to create a "Project" session.
Thank you!
4

Posted by

Lois Gicheru
Hello, I accidentally deleted my connectors pipeline. How do I retrieve it? If possible?
4

Posted by

Jasmine Fain
@Mike Suprovici
 I want to delete my account.
3

Posted by

Denys Grabchak
where do i chance this? {{fund_details.deck_url}}
1

Posted by

Steven Miller
@Decile Hub
 I submitted KYC/AML passport on Feb 15 and signed Investment Lead Agreement on Feb 16. I have a committed LP ready to sign LPA and wire $100K. Can you provide status update on my onboarding timeline? I'm targeting first wire by start of next week.
2

Posted by

Nikhil Mittal
my DecilePro page doesnt show the fund information, its showing a sample fund weirdly. Need the support.
9

Posted by

Brian Bell
Pressing control + enter while editing an email should send the email (like it does in gmail)
1

Posted by

Mark Bregman
I am trying to remove a user from my 'firm,' but I get an error every time I try.  I also want to add a new user, but can't figure out how to.
4

Posted by

Brian Bell
I cannot get the activity tab to load for any contacts
3

Posted by

Francesca Colombo
move contact to different pipeline
1

Posted by

Tony Lew
I am very frustrated with trying to update this contact Adam Aspes.  He was a main contact for an entity fintop, which i had to remove, cause adam will now be personally investing.  When i try to do this, I keep runnign into issue about duplicate.  Now I can't even add email to his profile. It says email is already in the database. Can you help ASAP?  I need to send him LPA. 
9

Posted by

Woody Butler

Release 2025.2.1: Search & Deliver

We supercharged your search and polished your emails. Now you can find things faster than your coffee gets cold and send emails that actually land where they're supposed to.

Base Communication: Search That Actually Works

Direct search across posts and replies transforms Base into a searchable knowledge hub, eliminating endless scrolling and helping you find critical information instantly.
  • Search posts and replies from main bar
  • Phrase searching finds exact match results
  • Channel and author filters narrow results quickly
  • Bookmark important posts for later access
  • Bookmarked items appear in your Inbox

 Email Delivery: Messages That Actually Arrive

Improved formatting, deliverability, and republishing tools ensure your emails look professional and reach the right inbox every time.
  • Republish newsletters retry failed delivery attempts
  • Capital calls display proper currency formatting
  • Microsoft compatibility reduces spam filtering significantly
  • Unsubscribe headers maintain provider compliance standards
  • Newsletter AI generation works without bugs

Forms & Signing: Faster, Friendlier, Cleaner

Upgraded form inputs and refreshed signing experience reduce friction during LP onboarding and document execution processes.
  • Name and address use optimized layouts
  • Signature pages show helpful document previews
  • Document previews load faster than before
  • Activity dropdown restored to full functionality

Data Rooms: Bulk Upload Power

Multi-folder drag and drop support makes uploading fund documents exponentially easier and more efficient.
  • Drag multiple folders simultaneously into rooms
  • Upload batches support up to 200MB

Pipelines: Rock Solid Under Pressure

Major infrastructure improvements eliminate timeout errors during high-activity periods, keeping pipelines responsive even when your entire team works simultaneously.
  • Bulk updates never cause timeout errors
  • Real-time updates batch efficiently for collaboration
  • Multiple users work without system strain

Decile Pro: Seamless LP Access

Enhanced invitation system automatically connects LPs to their capital accounts regardless of email variations, reducing access issues and support requests.
  • Automatic connection handles all email variations
  • Security links expire after ninety days
  • Unconfirmed users redirect to Pro login
---

Thanks for reading! We fixed more bugs than a pest control company, but unlike them, we actually enjoy finding the creepy crawlies.

Need help? Partners can reach their VA, and everyone else can join the party in the Hub Support Channel. Our support team promises to respond faster than our search function (which is saying something). 
0

Posted by

Jose Gadea
Hi Team,

I uploaded several documents for a Deal Memo generator and it has been processing for more than 24hrs, is that normal?
8

Posted by

Mark Bregman
I used Hub in an ad hoc manner for my Fund I, and now I am raising for Fund II.  I want to set up the new Fund in Hub so I can use it consistently from the beginning.  How can I set up a new fund?  It looks like I need to schedule a call with a human to do so.
1

Posted by

Sameeksha Mishra
Hi Team, 
I hope you are well, I am unable to access the back office or create a Fund. Please help. Thanks.
6
3

Posted by

Victoria Sundblad
what means "Added by investment inquiries form?
1

Posted by

kshitij mehta
what is the term "probability" in deal flow option ? 
1

Posted by

Manish Kasliwal
Hi Support Team, 
I am sending an email to an LP and CCing myself. I am not getting a copy, and I am not sure if the recipient is receiving. When I try to resend, I get a message that this message was sent in the last 24 hours. Why am I not getting a copy? Apart from calling the recipient, is there any way to check? Thank you 
6

Posted by

Kemal Brown
Hi there, I'm trying to connect my Zoho Mail account kemal@digitaventures.cm, however, only Google and Microsoft serviced are supported, I'm using Zoho email services.
3

Posted by

Michele La Notte
struggling to upload a pdf pitch deck - any suggestion?
2

Posted by

Munir Odunaye
Hi Decile Team. I create a new funnel and i cant find it anymore. What am i doing wrong? i need help 
1

Posted by

Community Member
Hi Decile Hub Support Team,

I'm trying to access the AI Enrich with rating tool on my account, but it doesn't appear to be available. I can see other AI features, but this specific tool is missing.

Could you please help me understand:
- Why might this tool not be showing on my account?
- Is it related to my account type or subscription level?
- What steps do I need to take to enable this feature?

I'd appreciate any guidance on getting access to this tool.

1

Posted by

Community Member
Hi, I created a custom "Founder" subsection under the fund section in the left navigation panel (it appears as the first panel under the collapse menu, after LP). I need to delete this subsection, but can't find the option to remove it.

Can you please help me delete this custom subsection or guide me through the steps to remove it?

Thanks!
2

Posted by

Kenneth Kelly
I need assistance importing a large database into decile 
1

Posted by

Community Member
PACT Agreement edits revert to stock agreement after clicking save. Have tried a new browser, incognito mode, clearing cache, etc. 
3

Posted by

Sebastian Vidal
Seems like there is a bug on the thesis versions outputs
4

Posted by

Community Member
how to edit deal stage? 
3

Posted by

Joseph Martinez
Hello, where do I find past deals?
1

Posted by

Community Member
How do i get rid of unnecesary funnels or delete theme?
1

Posted by

Community Member
what is the process of actually sending the emails after getting prospects etc? Is there a video on it?
2

Posted by

Community Member
How do I start sending emails on Decilehub?
2

Posted by

Michel Friedman
Is there a way to deeplink to a search for a person in DecileHub?

I use other tools as well and I can customize UI to a certain extent.

What would be nice is if I am in the Mike Friedman record in the other system I have a link to decilehub.com/search?name=Mike Friedman and I can just click on it and jump to a search in DecileHub with right record.
2

Posted by

Arielle Loren Palmer
Can Start Funds deploy venture debt? Also, can Start Funds invest in real estate companies?
1

Posted by

Community Member
How to explore how deals move through different stages and what information is tracked 
2

Posted by

Leesa Soulodre
Hi team, can we integrate with Cowork
1

Posted by

Pamela Hsieh
Hi! I can't receive test emails for the newsletter. Could you please look into it?
5

Posted by

Pepe Ballester
I have added Aila Biotech as organisationand I am trying to add as much information as possible. What does "archetypes" mean?
1

Posted by

Community Member
How do I delete a group that I created f.e. founder group. 
2

Posted by

Brian Bell
Everything in the app seems to be taking 5 to 10 seconds to load lately
2

Posted by

Olli Sagarino
Hello,
Is there a way to reopen an approved deal memo? We realized that we forgot to upload some files.
4

Posted by

Na Li
what is  investment Domicile 
1
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