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User sees PACT banner/page but never receives PACT email; needs help.

Community Member

April 08 at 01:45 am

No matter what automations I setup, I never end up getting the PACT email. I can see the pitch deck, and I can see the PACT banner above it (which triggers the PACT page when I click it). But I don't get any PACT email. I just get notifications both on HUB and by email that my deck has been viewed. Can you please help me figure this out? Thanks

1 reply

14:28

Community Member

Apr 08, 2026 at 14:28

Hi Naveen, I am not sure if I see a bug here.

I see your the folder holding your file: https://boosterpackventures.decilehub.com/data_room/folders?filtered_folder_file_id=3K5RPyxN has an automation to move to the send pact stage in your limited partners pipeline.
The only person who has viewed this file is you https://boosterpackventures.decilehub.com/data_room/folders?filtered_folder_file_id=3K5RPyxN
You were succesfully moved to the Send Pact stage: https://boosterpackventures.decilehub.com/pipelines/OnYjRZo8?open_edit_url=https%3A%2F%2Fboosterpackventures.decilehub.com%2Fpipeline_prospects%2FN9xQGE0K%2Factivities%3Finclude_associated%3D0

Note that duplicates of emails won't be sent within 24 hours in Hub, this is to avoid any accidental duplicate emails to LPs.

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Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

User sees PACT banner/page but never receives PACT email; needs help.

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Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

User sees PACT banner/page but never receives PACT email; needs help.

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