Great question! There are a couple of things to check depending on how your PACTs were signed:
Signed outside Decile Hub (e.g., as a PDF): Only PACTs signed online through the platform will autopopulate. For externally signed PACTs, you can manually add them by clicking on the person's name in your pipeline and uploading the file under Files, then moving them to the Closing stage.
Signed online but still not showing: This may be a display or navigation issue. One user in a similar situation found that after watching a couple of intro videos on their main page, the full menu and data appeared. It might be worth trying that, or refreshing your view.
If neither of those solves it, let us know a bit more about your setup (how the PACTs were signed, which view you're checking) and we can dig deeper! 😊
Sometimes we see this if an account has 2 investor pipelines (pacts belong to a pipeline), so they may be looking in the wrong pipeline. Can only speculate a bit until you give me some more info though.
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