Hub Support | Decile Base

We should support secondary email addresses on accounts for deduplication purposes, without using those secondary emails for outbound communication.

Use case: someone may accidentally fill out a form with a different email address than the one we normally use for them. If that email is stored as a secondary email on the account, the CRM should recognize it as the same person/account and avoid creating a duplicate record.

Important behavior:

Primary email remains the only email used for outbound messages.
Secondary emails are used only for matching, deduplication, and account association.
If a form submission comes in from a secondary email, it should tie back to the existing account/contact rather than creating a new one.
The system should clearly show which email is primary versus secondary.

This would help keep account records cleaner while avoiding the risk of emailing the wrong address, emailing a contact twice, etc

Thanks so much for this detailed and well-thought-out suggestion! The use case makes a lot of sense, especially the distinction between emails used for outbound communication versus emails used only for matching and deduplication. We'll look into it!

As a quick note in the meantime: you can currently store an alternate email as a custom data point under the User Variables section when editing a contact. It won't handle automated deduplication the way you're describing, but it can at least keep the info on the record for reference.

Show relevant links

Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

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