Hey! Sorry to hear you're running into trouble. Here are a few things to check when emails aren't sending after linking a Microsoft account:
- Ad blocker extensions - Disable any browser ad blockers, as these can interfere with the connection.
- Organization security settings - If your Microsoft account is through a company or institution, your IT admin may need to approve Decile Hub as a trusted app. Some admins flag it as high risk and block it by default.
- IP rejection - If you're seeing an error like "550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP," that's a Microsoft-side block that may require your admin to whitelist Decile Hub's sending IPs.
- Verify the connection - Double-check under Settings > Integrations that your Microsoft account is fully connected and authorized.
Can you share any specific error message you're seeing? That would help narrow things down quickly!
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