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LPA send converted to onboarding, auto-assigned wrong value; need fix to send LPA.

Community Member
I pressed Send LPA from the Investor Pipeline screen, and it asked me if I wanted to convert it into the investor onboarding. In that process, it auto-assigned a different value than the LP committed, and now this whole system seems stuck with data that I didn't load into it. Please advise, as I'd like to get an LPA out to an LP who's ready to sign. 
1 reply
Community Member
Decile Base AI

Hey! Thanks for flagging this, and we totally understand the urgency with an LP ready to sign.

Based on a similar situation we've seen, the good news is that the team can reset an LP's onboarding and LPA on the backend so it can be resent with the correct commitment amount. The onboarding link itself won't trigger a reset on its own.

To get this sorted quickly, please share the LP's name, email, and the correct commitment amount either in your private fund channel or by emailing woody@decilegroup.com. The team can get it reset so your LP can go through the process fresh with the right figures.

We'll also look into the auto-assignment issue you hit during the conversion flow so we can get that fixed. Thanks for the detailed report!

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