sending an invitation to my team but they aren't getting invite emails

8 replies

Check if the invitation emails are in the Spam folder, as they might have been filtered there. If the issue persists, ensure that the VCLab assistant is enabled in your Hub account to allow for further troubleshooting. Additionally, verify that the email addresses are correct and consider resending the invitations. If these steps don't resolve the issue, further investigation may be needed.

already checked. not in spam. it is the correct email.

is there something that I can just copy and email them directly?

Hi
@Leah Villegas
, I can check our email logs to doublecheck. Can you give me an example of one of their emails?

myphuong.le@aquillius.com



Apply to VC Lab Cohort 18
Get full access to Decile Base and the Decile Hub venture platform for free by joining the VC Lab program.
Apply to VC Lab Cohort 18