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Community Member

Mar 14, 2025 at 10:37

Hello

Can you please help me with this?

500 Internal Server Error

Sorry, we had a problem loading this page.

Please report this error in the Hub Support Channel and reference this error ID:
2aa4c87d-2592-4dbd-82ed-8bde85467ae3

Top replies

Woody Butler

Top reply

Mar 14, 2025 at 13:56

“i'm now currently adding 1400 emails from my data (CSV file), i don't see any progress since 30 minutes. Will it work with 1400 emails?” 1400 should work, but I imagine that's probably the edge of how much it can handle. Unless you really plan on fundraising from all those 1400 individuals though, that may make your pipeline unusable by having so many contacts in it. Either way I'd recommend import fewer. The daily email limit is 500 anyways, so you won't be able to send to all of them at once.

9 replies

VC Lab Assistant

Decile Base AI

10:37

A 500 Internal Server Error typically indicates a problem with the server or the application. Try refreshing the page or logging out and back in. If the problem persists, report this error in the Decile Base Hub Support channel, providing the error ID: 2aa4c87d-2592-4dbd-82ed-8bde85467ae3 for reference.

Isabel Ivagnes

11:39

Hi Pascal, thank you for reaching out.

We are currently investigating the issue to implement a proper fix.

In the meantime, as a workaround, please try clicking "Save Template" first before clicking "Send Test Email". This should help bypass the error.
We will update you as soon as we have a resolution.

Community Member

11:52

Merci Isabel :)

Community Member

12:01

Hello Isabel,

How to copy paste 400 emails in BBC from a list of LPs?

Isabel Ivagnes

12:21

Not sure if this is possible, I don't think so, but 400 is definitely a long list to enter one by one. Looping in @Woody Butler

in case he has more insight on this

Woody Butler

13:39

Hi @Pascal Vallat

, I don't recommend pasting in 400 BCCs into an email. I'd recommend instead that you upload those 400 contacts into your pipeline in Hub, and send a bulk email. That way, you can personalize emails for each LP, keep details on each LP, and tracking individual email clicks (and also replies, if gmail is integrated) in Hub.

How you would do that is to go to the "Import" in the top-right of your pipeline, and import the contacts via a CSV.
Then, you'll have all of those contacts in your pipeline and can send a bulk email by selecting multiple in your pipeline at a time via the checkboxes. That's typically how bulk mailing is done in Hub, unless it's a one-off send, in which case it would be even easier to use our Newsletter tool, which can target all prospects in certain stages of a pipeline.

Let me know if you run into any issues.

Community Member

13:47

Hello , i'm now currently adding 1400 emails from my data (CSV file), i don't see any progress since 30 minutes. Will it work with 1400 emails?

Please let me know.

Concerning newsletter when do you recommend to send it?

Best,
Pascal

Woody Butler

Top reply

13:56

i'm now currently adding 1400 emails from my data (CSV file), i don't see any progress since 30 minutes. Will it work with 1400 emails?

1400 should work, but I imagine that's probably the edge of how much it can handle. Unless you really plan on fundraising from all those 1400 individuals though, that may make your pipeline unusable by having so many contacts in it. Either way I'd recommend import fewer.

The daily email limit is 500 anyways, so you won't be able to send to all of them at once.

Community Member

14:30

Thank you for your feedback.

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