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Hi there! Also adding @Travis Giggy
  and @Woody Butler
as advised by email. 

I'm hoping to get some help regarding two issues I'm having with Decile Hub in relation to Venture Institute's Sprint 8 Step 2:
Dive into the fund accounting features of Decile Hub. First, go to the Back Office section and generate a full set of annual reports, reviewing each report and writing a bulleted list of questions that you have. Next, go to the Capital Accounts subsection and set up a capital call for 20% without saving it, writing a second bulleted list with any questions about the process or about the information presented. Then, go to the Investments subsection and experiment with updating the valuation of an investment without saving any changes, writing a third bulleted list with questions. Lastly, use the Questions section to get all of your questions answered, and, if your question is not sufficiently answered, then you can, selectively, “Ask the community for a better answer”

1. Regarding the Capital Account task, there is no information entered in any of the fields when I access "Call Capital". Additionally, when I input the 20% requested, the screen refreshes and there are no changes in any of the fields. Snapshot below.

2. Regarding the Investments task, the section is completely empty, without any ability to  "experiment with updating the valuation of an investment". Snapshot below.

Any advice or assistance would be much appreciated.

Thanks in advance!

Mike Nguyen (VI Cohort 4)
4 replies
To address your issues with Decile Hub's fund accounting features, ensure you have access to the Back Office section, as it is limited to Decile Partners. If you face issues with the Capital Account task, try entering full numbers instead of abbreviations. For the Investments task, ensure your account permissions are correctly set. If problems persist, contact Decile Hub support or your account administrator for assistance.
👎 1
Hi Michael, 

Thanks for this report. Could you reupload these screenshots? It looks like they didn't get saved by our server.
Regarding the Capital Account task, there is no information entered in any of the fields when I access "Call Capital". Additionally, when I input the 20% requested, the screen refreshes and there are no changes in any of the fields
This is occurring because there are no active capital accounts. We probably could make that disabled unless there are any (this doesn't come up in standard use typically, but is a good corner case to consider for us.)

 Regarding the Investments task, the section is completely empty, without any ability to  "experiment with updating the valuation of an investment"
Getting entries to show in the SOI takes some transactions with specific accounting codes, and a few other specific actions. The instructions for this are a bit unclear, I'd recommend to just pass on that one for the time being.

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