Hub Support | Decile Base

Francesco Bloise

Mar 31, 2025 at 17:50

Hello! I'm having trouble adding new prospects to the pipeline
In the pipeline, after adding some startup prospects, when I try to add a new one and click add, the screen just refreshes and the startup I just tried to add doesn't appear. Could somebody help me please?

4 replies

VC Lab Assistant

Decile Base AI

Mar 31, 2025 at 17:50

Please try performing a hard refresh by pressing Shift + F5 on Windows or Cmd + Shift + R on Mac. If the issue persists, consider logging out and back in, or clearing your browser cache. If these steps do not resolve the issue, please reach out for further assistance through Decile Base.

Francesco Bloise

Mar 31, 2025 at 19:47

Hello,
Thanks for your reply
I had done what was recommended, but it didn't work. Do you have any other suggestions, please?

Woody Butler

Apr 01, 2025 at 01:09

Hi @Francesco Bloise

, I'm not able to reproduce this issue. Could you record a video of it occurring? (Loom is a great extension for this). Or, if it's easier, feel free to grab some time on my calendar: https://calendly.com/woody-decilegroup/30min

Francesco Bloise

Apr 03, 2025 at 12:59

Hi, thanks Woody
I tried this yesterday and so far no problems have occurred. If it happens again, I will record it and send it to you. Thank you very much for your help!

Log In or Sign Up

Please Log In, or Sign Up to participate in the discussion.

Log In or Sign Up

Apply to VC Lab Cohort 18