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Issue importing identical contacts into events; need solution for proper re-import.

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Community Member

April 08 at 08:00 am

Hi Decile Hub Team,

I’ve encountered an issue when trying to import the same set of contacts into different events. Even though the contacts are identical, the system shows “No data imported”—which prevents them from appearing in the pipeline or receiving emails.

Is there a way to properly re-import the same contacts across events, or a recommended workaround to make sure they show up correctly and can receive communication?

Appreciate your guidance on this—thanks!

5 replies

13:50

Community Member

Apr 08, 2025 at 13:50

Once imported, you select contacts in a Pipeline and hit Copy at the top of the page to copy them to another pipeline.

14:14

Community Member

Apr 08, 2025 at 14:14

Hi @Nadia Lin , thanks for this report. We recently made a change in this area, so it sounds like it could be a bug. I'll try to reproduce the issue on my end and let you know once we've got any updates.

21:08

Community Member

Apr 09, 2025 at 21:08

Hey @Nadia Lin , could you retry now? We've shipped a fix for this bug today, and you should be all set.

04:40

Community Member

Apr 10, 2025 at 04:40

Hi @Woody Butler , still can't imported the full list

13:45

Community Member

Apr 10, 2025 at 13:45

@Nadia Lin could you include a screenshot of the import errors?

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