The problem persists. Isn't this the Decile Hub Support channel?

Yes, this is the correct spot. We'll look into this immediately. Update coming...

Hi  @Varun Turlapati

, sorry you are having issues. 

Can you please clarify "Upon executing the step to complete Compliance and KYC for a LP". Were you attempting to move the LP through the pipeline? Just need to understand what steps were taken here so we know how to best help. 

Sure. So my LP said they don't know what to do. It seemed to them that they could just leave.

So then I went to the pipeline and I see this:

So it seemed to my that there is a step I need to do and so I clicked "Execute background verification..."
Then I see this:

Here, the first odd thing is that it says the step will be automatically executed on Apr 15th which is yest. At this point all timezones are already past Apr 15th anyway. So I thought there must be some sync issue and I clicked "Execute job". That's when I see 500.

All I am trying to do is to make sure this LP moves on to the next step successfully.

Would be best to move this to a private channel due to the sensitive nature of the content.

Darn, you're right. Updated with PII redacted.

Perfect.

So, the LP experience is a bug that we'll get fixed soon. He should have been redirected to a page that says "We'll be in touch". I'll let  @Frank Garcia

 take the rest from here. 

@Travis Giggy

We are not able to access our dasboard, the session is not stable and redirect back to this page

Hi @Walied Albasheer

we've got a fix written already, it's deploying now. Bare with us for a few (10) minutes while the deploy process finishes!
Also, please try to make new threads for new issues in the support channel, this looks like it was appended to an existing thread about a different topic  

😊