Can't integrate with Outlook; IT support unsure how to fix. Can you help? - Laurent

Community Member

Jul 18, 2024 at 13:05

Hi I cannot integrate with outlook. It asked our IT support team they don't how they can fix.

Can you help?
Many thanks,
Laurent.

5 replies

VC Lab Assistant

Decile Base AI

13:05

To integrate Decile Hub with Outlook, follow these steps: 1. **Check Permissions**: Ensure you have the necessary permissions to integrate third-party applications with Outlook. 2. **API Access**: Verify that you have API access enabled in Decile Hub. Go to Hub Settings > API > API Tokens. 3. **Integration Steps**: Follow the specific integration steps provided by Decile Hub for Outlook. This may involve generating an API token and configuring it within Outlook. If issues persist, contact Decile Hub support for detailed assistance.

Community Member

13:07

How to contact decile hub support?

Community Member

13:08

The issues persist

Community Member

13:11

Hi @Myrto Lalacos

our Solas IT team asked me for a contact to deal with the issue directly to enable integration. What email address can I share with them please?

Travis Giggy

13:47

Hi Laurent, you're in the right place to get help here. Unfortunately this is not something we can update on our side. I'm not sure why your admins directed you to us, we build the integration, they would need to allow our app to connect. This is the first time I've seen this particular message, so it leads me to believe that your email address is on a restricted corporate account or something like that?

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