Hub Support | Decile Base

Community Member

July 18 at 08:16 pm

I created an event, and now want to send myself and my wife a test email. It doesn't work (the green button is grayed-out, and gives the error message that I must enter an email address -- which as you can see, I've done:

4 replies

21:03

Community Member

Jul 18, 2024 at 21:03

Hi Robert, the template needs you to add at least one person to the Guestlist so that it can use that person to personalize the email. Otherwise, it doesn't know what to do with the variables that are in the email template. From the Event Details tab, you can click "Add a Guest" and add yourself, then try again.

21:28

Community Member

Jul 18, 2024 at 21:28

OK, I'll try finding that "Add a Guest." But why does it have the pop-up I've circled above, onto which I CAN type email addresses?? This makes me think this is the way, and where, I'm supposed to enter it, to send a person a test-email.

21:40

Community Member

Jul 18, 2024 at 21:40

That is still the way, but you need to add somebody to the pipeline first before you can send the email. Otherwise, how would you test the email body with a sample attendee's data replacing the variables? Happy to jump on zoom if necessary to describe further.

00:09

Community Member

Jul 19, 2024 at 00:09

Apologies. This was bad UI. We will fix it.

Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

Can't send test email for event; button grayed-out despite entering email addresses.

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Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

Can't send test email for event; button grayed-out despite entering email addresses.

Log In or Sign Up

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