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Thread in #Hub Support

User can’t access profile (error 59eb0cf8-…); needs invite code help.

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Community Member

August 12 at 09:49 pm

hello, I'm trying to access my profile and I receive this error message:
59eb0cf8-edc9-469d-895e-bbcbfa1bfbb8

I have an existing profile, but didn't input the invitation code. Would I be able to get assistance with that too?

6 replies

9:50

Community Member

August 12 at 09:50 pm

Hi Alison, we will investigate this.

1:54

Community Member

August 13 at 01:54 pm

Hi Alison, we shipped a fix that should resolve this. Please let me know, are you still encountering any issues?

1:55

Community Member

August 13 at 01:55 pm

Additionally, I've applied the invitation code to your user, so you should be all set.

2:50

Community Member

August 13 at 02:50 pm

Hi Woody, thank you for your help.

How can I verify if my invitation code was applied to my account?

3:01

Community Member

August 13 at 03:01 pm

Hi Allison, apologies, I had a misunderstanding here. If you go to https://www.decilehub.com/users/sign_up, you should be able to create a Hub account, in addition to the User you have already created. In that process, you should be able to input your invitation code.

3:03

Community Member

August 13 at 03:03 pm

Got it! Thanks so much

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