Hub Support | Decile Base

Community Member

August 18 at 06:20 pm

Hi there, I'm having issues with being able to sign into the admin account so I can publish articles. It keeps saying my password is incorrect and is not letting me change it. I have to go through the "forgot password" process every time since I don't know the current password. Can someone assist me with resetting?

5 replies

Community Member

Aug 18, 2025 at 18:22

I can help here Alexis. To clarify, are you able to reset the password via the forgot password option, or are you encountering issues in that process?

Community Member

Aug 18, 2025 at 18:57

Yes, I'm having issues with that process. It says my email is incorrect when I try to reset my password. I think it's because I had a different email when I first started the job and was later changed

Community Member

Aug 18, 2025 at 20:18

alexis@decilegroup.com is the email your Decile Hub user is under. Does that work for the reset process? You'll need access to that address. I can change it if not.

Community Member

Aug 18, 2025 at 20:30

Yes, I have access to that email. Originally, I think the admin account was created under alexisschreiber@decilegroup.com, but I changed it

Community Member

Aug 18, 2025 at 21:04

Okay, I've just sent password reset instructions to that email. Should have arrived in your inbox already.

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