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Forwarding an email containing a pitch deck as a pdf to the...

Community Member

August 28 at 03:48 pm

Forwarding an email containing a pitch deck as a pdf to the pipeline ingestion email doesn't bring the deal into the pipeline. For reference, mine is pipeline-cc+intake@reply.decilehubmail.com

I am not sure if renaming the pipeline has caused any issue but I had replaced a random character suffix in the past. But also, when this was rolled out, I tried it without renaming and it still hadn't worked.

9 replies

15:39

Community Member

Aug 31, 2025 at 15:39

Hi @Varun Turlapati , could you forward me an example of an ingestion not working? That will help us try to reproduce the issue.

21:06

Community Member

Aug 31, 2025 at 21:06

Sure but how do I forward an example? Or where do I forward it? The company tat I eventually manually added is "Breethly" and it is in Chaanakya Capital's deal pipeline.

21:09

Community Member

Aug 31, 2025 at 21:09

21:09

Community Member

Aug 31, 2025 at 21:09

Hi @Woody Butler see if the above screenshot is helpful?

22:54

Community Member

Aug 31, 2025 at 22:54

That’s perfect, thanks. We’ll look into this.

22:54

Community Member

Aug 31, 2025 at 22:54

And sorry for the confusion above. I forgot to include my email address to forward to (woody@decilegroup.com)

03:13

Community Member

Sep 06, 2025 at 03:13

One more example from 20 min ago.

04:43

Community Member

Sep 06, 2025 at 04:43

Appreciate this latest example. We will work on improving this further.

15:01

Community Member

Sep 10, 2025 at 15:01

@Varun Turlapati We’ve just rolled out an improvement to the pipeline email ingestion logic that should resolve this issue.

Please let us know if you continue to see any problems.

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