Hub Support | Decile Base

Ctrl + K

Thread in #Hub Support

Email templates missing via Directory; autofill email invalid on Dealflow.

Community Member

September 05 at 06:41 pm

When I try to send an email to a Pipeline CEO using the Directory/People page, my custom templates are not available. When I try to email that same person using a custom email template from the Dealflow company page, I see my templates BUT Hub does not like the email address that it auto fills. The address looks ok to me, "Dan Cho<dcho@onvestor.com>". Dan Cho appears to have only one instance Hub.

1 reply

04:19

Community Member

Sep 11, 2025 at 04:19

Hi @Bob Bridge , thanks for this report. We're aware of the wrong templates being listed on the Directory/People page, that's on our list to fix soon.

Regarding the second issue you mentioned, can you elaborate? Are you encountering any errors? If you are seeing a green/white striped email address, that is expected, we mark that to notify it is a contact for an organization (dealflow) prospect, but maybe we can make that UI a bit clearer.

Log In or Sign Up

Please Log In, or Sign Up to participate in the discussion.

Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

Email templates missing via Directory; autofill email invalid on Dealflow.

Log In or Sign Up

Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

Email templates missing via Directory; autofill email invalid on Dealflow.

Log In or Sign Up

Apply to VC Lab Cohort 22