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#Hub Support

LP wants to change email in DecilePro; asks if admins can update it.

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To ask for help, use Get help. To see requests you've sent, open My support requests. Earlier threads stay here to read.

My support requestsGet help
Community Member
@Woody Butler Hi Woody, one of our LPs just asked us if he can use a different email address for further communications going forward. He tried to do it himself in DecilePro, bit to no avail. What is a proper way to help him with this? Can we do it from our end? Cc @Lev Loukhton
3 replies
Community Member
Hi @Oleg Loukhton , thanks for reaching out! To update an LP email:

  • Go to Back Office > Capital Accounts page on Hub
  • Click on the LP name, which will open a drawer on the right side
  • Click on "Contacts" tab (as attached)
  • Click on Primary Contact
  • Wait for a form to show up to update the email
  • Set the desired email
Please let us know if it worked!
Community Member
Note: If you do this, he'll need to sign up to Pro with that new email address so that he can see his capital account info for your fund
Community Member

Hi there! Thank you for following up - just confirmed with him that he was able to log into his account with updated email.

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