Hub Support | Decile Base

Oleg Loukhton

Nov 15, 2025 at 15:43

Hi Woody, one of our LPs just asked us if he can use a different email address for further communications going forward. He tried to do it himself in DecilePro, bit to no avail. What is a proper way to help him with this? Can we do it from our end? Cc @Lev Loukhton

3 replies

Thiago Youssef

Nov 15, 2025 at 16:46

Hi @Oleg Loukhton

, thanks for reaching out! To update an LP email:

Go to Back Office > Capital Accounts page on Hub
Click on the LP name, which will open a drawer on the right side
Click on "Contacts" tab (as attached)
Click on Primary Contact
Wait for a form to show up to update the email
Set the desired email

Please let us know if it worked!

Houston Searcy

Nov 17, 2025 at 14:38

Note: If you do this, he'll need to sign up to Pro with that new email address so that he can see his capital account info for your fund

Oleg Loukhton

Nov 17, 2025 at 16:16

Hi there! Thank you for following up - just confirmed with him that he was able to log into his account with updated email.

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