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#Hub Support

Bug: Customized email templates not working when sending emails from pipeline. Only template content is sent, not modifications.

Community Member
*Bug*: Sending customized Emails via email templates fails. *Steps*: Select people from the pipeline using the checkbox, then click on “Send Email” from the navigation at the top. Select a template to send an email. Modify the email body or subject that is generated from the template and click Send. Expected results: The email sent should include customized subject and body from the template but the email received only has what was on the template.
1 reply
Community Member
If you're having trouble with email customization, don't worry. We'll verify and fix the issue soon. In the meantime, you can try sending the email by clicking the "@" sign next to the prospect's name, which should allow for email customization.

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