Hi Kenneth, thank you for reaching out!

If you hover over Failed, you will see the reason: the email template is using a variable that doesn't have a value yet. In this case, you need to go to this page and set your calendar URL, or remove the variable from the template if you don't want to use it.

We know this is not a great experience right now. But as a workaround, if you select a prospect first and then click Send email → choose the template, the variables will auto-populate. Any variables without values will stay highlighted in yellow so you can spot them before sending.

this is still not working, can i jump on with someone to get the email sent please!

@Kenneth Kelly

It looks like your calendar URL is still empty. Please add it here https://latefundventures.decilehub.com/users/w8oE1BNq/edit and try sending the email again, that should fix it.

If you're still having issues or have questions, happy to jump on a quick call. Just let me know and I'll share a link on Slack.

Hey i need to be able to send emails from the platform. I have updated the calender url and still emails arnt delivering, can i please get on with support to resolved as i have pacts to send...

Just to close the loop here — the issue has been resolved.
The problem was related to an unsupported "From" email option on the newsletter. We've updated it to a supported setting, so the newsletter can be sent correctly. 

You should be able to send pacts, please just check that all the variables have a value (they not appear in yellow/red). Let us know in case you have other questions

This still isnt sending despite the countless edits

Per our convo on Slack, the emails won't re-send automatically, you need to send them again

Hi Kenneth, we're investigating some other issues that are ongoing with emails right now. I'll update here with any news.

@Kenneth Kelly

 Following up on my last message, we've just put out another fix which should help here. Let me know if you run into any other issues.