Hub Support | Decile Base

Thread in #Hub Support

Community Member

December 12 at 03:42 pm

Guy Guys, I sent 4 emails out via decile hub. The first 3 are not shown in my sent account, only the latest one I sent. Do you have any idea why?

8 replies

Community Member

Dec 12, 2024 at 15:42

Decile Base AI

If only the latest email is visible in your sent folder, it might be due to a temporary issue with your email account connection. Ensure your Gmail or Outlook account is properly connected to Decile Hub for consistent visibility. If the connection is lost, emails may be sent through Decile's servers instead, which might not reflect in your sent folder. Check your account integration settings and reconnect if necessary.

Community Member

Dec 12, 2024 at 15:43

All is connected - that cannot be the issue.

Maybe: The first 3 emails I sent, I already had an email outreach with decile hub. The last person I just wrote, which synced also with my emails, is a new contact

Community Member

Dec 12, 2024 at 15:52

Hi Alexander,

You can ignore the assistant response, that's usually only accurate for the most common issues.

We had a bug for a few hours today regarding emails, my apologies. The bug is fixed now, If you resend the last email it should send correctly.

Community Member

Dec 12, 2024 at 15:54

Ok so should I resend all others? Or letz put it that way. If the email is not as "sent" in my sent folder, it was NOT sent. Is that correct?

Community Member

Dec 12, 2024 at 15:55

If the email is not as "sent" in my sent folder, it was NOT sent. Is that correct?

Exactly. The "Activity" tab for a prospect should also show the correct history too, if that's just as convenient.

Community Member

Dec 12, 2024 at 15:57

Wow, ok. I think you need to email the whole decile hub customers. I mean, that is a huge...! If people are not checking then they will never find out if the email was sent.

Community Member

Dec 12, 2024 at 16:30

@Alexander Jais (PhD) Could you email me the names or email addresses of the 4 prospects you emailed earlier? woody@decilegroup.com

We're still exactly investigating the damage. It looks like this bug affected only about 1% of our email sends thankfully, but your confirmation will help us confirm that.

Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

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Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

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