Guy Guys, I sent 4 emails out via decile hub. The first 3 are not shown in my sent account, only the latest one I sent. Do you have any idea why?
Community Member
8 replies
If only the latest email is visible in your sent folder, it might be due to a temporary issue with your email account connection. Ensure your Gmail or Outlook account is properly connected to Decile Hub for consistent visibility. If the connection is lost, emails may be sent through Decile's servers instead, which might not reflect in your sent folder. Check your account integration settings and reconnect if necessary.
Community Member
All is connected - that cannot be the issue.
Maybe: The first 3 emails I sent, I already had an email outreach with decile hub. The last person I just wrote, which synced also with my emails, is a new contact
Maybe: The first 3 emails I sent, I already had an email outreach with decile hub. The last person I just wrote, which synced also with my emails, is a new contact
Hi Alexander,
You can ignore the assistant response, that's usually only accurate for the most common issues.
We had a bug for a few hours today regarding emails, my apologies. The bug is fixed now, If you resend the last email it should send correctly.
You can ignore the assistant response, that's usually only accurate for the most common issues.
We had a bug for a few hours today regarding emails, my apologies. The bug is fixed now, If you resend the last email it should send correctly.
Community Member
Ok so should I resend all others? Or letz put it that way. If the email is not as "sent" in my sent folder, it was NOT sent. Is that correct?
If the email is not as "sent" in my sent folder, it was NOT sent. Is that correct?
Exactly. The "Activity" tab for a prospect should also show the correct history too, if that's just as convenient.
Community Member
Wow, ok. I think you need to email the whole decile hub customers. I mean, that is a huge...! If people are not checking then they will never find out if the email was sent.
We're still exactly investigating the damage. It looks like this bug affected only about 1% of our email sends thankfully, but your confirmation will help us confirm that.
Community Member
Hi Woody, thank you for getting back - all resent . many thanks
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