Hub Support | Decile Base

Community Member

April 18 at 06:36 pm

hi wood. i think u showed me how to do it, but i can't find where the direciton was. I set up a automation so when people open our file on decile hub, it automatically adds them to the piepline. However, this stopped working all of a sudden. How do i add it back?

9 replies

Community Member

Apr 18, 2025 at 18:36

Decile Base AI

To restore automation that adds users to your pipeline when they open a file on Decile Hub, you will need to reconfigure the automation settings in your pipeline or data room. Typically, this involves setting up an automation trigger linked to file access. If the automation stopped working, check your pipeline or data room automation settings and ensure the correct trigger is selected. If you need step-by-step guidance, visit the Decile Hub support forum or contact support directly: Decile Hub Support.

Community Member

Apr 18, 2025 at 18:46

To set up automations on views of folders and files, go to the folder and click the "Automation" button.

Community Member

Apr 18, 2025 at 18:47

Community Member

Apr 18, 2025 at 18:55

@Woody Butler So i think there's an error. So i confirm that the automation was set up. but it's not working. it used to work, and it stopped working.

Community Member

Apr 18, 2025 at 18:56

Community Member

Apr 18, 2025 at 18:57

Try accessing this: https://insurtechfund.decilehub.com/data_room/folder_files/2nE6918Z/preview
and add a email.

Community Member

Apr 18, 2025 at 18:57

I just did. And it did not get added to the pipeline

Community Member

Apr 18, 2025 at 19:00

Got it, thanks for clarification here. I see an error in our logs, investigating.

Community Member

Apr 20, 2025 at 20:34

Following up here in addition to slack thread: Issue is resolved, a few days of data will be missing.

Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

Log In or Sign Up

Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

Log In or Sign Up

Apply to VC Lab Cohort 21