Thanks. Can the support team let me know if a shared mailbox integration is supported?

Hey Babatunde, I can give a better answer than the assistant above. 

First, you'll need to invite a new teammate for the shared mailbox.
1. Settings -> Users, invite a new teammate with the shared mailbox. From there, you'll be able to send messages that will at least send replies to the shared mailbox, but will come from the hub servers by default.
2. Open the invite for that user (will be sent to shared mailbox) in an incognito tab to create the user.
3. If you'd like the emails sent directly from the shared mailbox's outbox, you'll need to be able to either complete the gmail/outlook integration on Hub, where you log in to either gmail/outlook. (This is called OAuth, for reference). Or, complete the integration via SMTP instructions, if your email service provider allows. If your email service provider doesn't allow these, then you will not be able to send directly from the shared mailbox.

Sometimes 'shared mailbox' can mean a gmail alias, a gmail group, just a regular user on outlook/gmail that's shared, so I can't know for sure.

HI Woody,

Hope you are well.

Thanks for responding as usual. I have followed the instruction steps 1 and 2. Step 3 is what I need help with. How do I find the SMTP instructions? I don't remember how I set up my personal email, so I can't refer to it. Also, can't find anything related to it on the decile dashboard.

Thx

Sure. For the OAuth route, you'll need to (while logged in as that new teammate, likely in your incognito browser):
Go to "Integrations" in the top right, and sign in with gmail or outlook. If you're not able to sign in, there are instructions to connect SMTP email, if your provider allows it. Your provider will be able to provide instructions for this if it's offered.

Ah, yes. integrations. I don't see the option to do that.  Let me double check but also figure out with microsoft how to connect to SMTP email

Sorry, weird quirk of our system. We are fixing soon. You may need to open a tab on Decile Hub and then open the top right menu to see the integrations option. Clunky; we are fixing that soon.

I see in our logs your most recent connection attempt was not successful in that Microsoft didn't provide us with an email account to connect with. I'm personally more familiar with Gmail workspaces than Outlook, so I may not have perfect information on what's required (and if it's possible).

This article I found online mentions 1 permissions setting to change: https://learn.microsoft.com/en-us/answers/questions/162233/shared-mailbox-oauth-access but again, I'm not 100% sure what the options are here.

Thanks Woody

There was a bit of quirky behavior with the new team member (probably because I had added it b4 and then deleted it to test the integration).  I finally got in and saw the integration options. Because it's a shared mailbox without its own license, it looks like Microsoft doesn't support the method Hub uses. I am still reading through some suggested workarounds. I will let you know what I find out 😉

Got it. If they function similarly to Gmail shared emails, I don't know of any ways that gmail offers to connect those to OAuth and send email from them. 

You may be right based on what I have seen so far, and the workaround isn't something I necessarily want to spend time on.

Thanks again for your help, as always.  Have a good weekend.