Decile Base
Ctrl + K
Log In Sign Up

Loading...

#Hub Support

Unable to delete files in dataroom; issue persists for two days. Please advise.

Hub Support has moved

To ask for help, use Get help. To see requests you've sent, open My support requests. Earlier threads stay here to read.

My support requestsGet help
Community Member
All of a sudden, we cannot delete files in the datarooom. Two days ago, you could click on the file and delete it. Now, when you hit delete file and click on the delete button in the popup, nothing happens. Have been trying every few hours for the last two days and same issue. Please advise.
3 replies
Dex

This appears to be a known issue affecting file deletion in the Decile Hub dataroom. If the delete function is not working as expected, please visit this Decile Hub support thread for updates and to report your experience: Unable to delete files in dataroom; issue persists for two days. Please advise..

If the issue persists, contacting Decile Hub support directly through their platform is recommended for the fastest resolution.

Show relevant links
Community Member
Hi  @Karen Chin , Thanks for this report, I can reproduce the issue. We'll share any updates here.
Community Member
Hi  @Karen Chin , we fixed this issue! You should be able to delete files now, thanks.

Log In or Sign Up

Please Log In, or Sign Up to participate in the discussion.

Log In
or
Sign Up

Apply to VC Lab Cohort 22

Get full access to Decile Base and the Decile Hub venture platform for free by joining the VC Lab program.

Apply to VC Lab Cohort 22

Decile Group Inc. uses cookies for our website to function properly; some are optional and help deliver a personalized and enhanced experience. By clicking "Allow all", you consent to store cookies on your device in accordance with our cookie policy. You can reject all non-essential processing by choosing to accept only necessary cookies. To learn more check Cookie Policy