Hello! I am attempting to upload a pitch deck to my Hub data room, then create an automation so that clicking my deck link triggers a follow-up email offering the opportunity to reserve a position by signing a PACT. I was able to receive a PACT email once, but following that PACT emails have not been sent. When I try to manually send a PACT email to the emails that have clicked on my link it says I am unable because an identical email has been sent within the past 24 hours (indicating that the system believes it has sent the PACT emails). I have completed all of the same steps and automations as my peers so I am not sure what the issue is.
1 reply
Decile Base AI
Hey! Thanks for the detailed report. This looks like it may be related to the system's duplicate email prevention check, which blocks the same email from being sent to the same person within a 24-hour window. It seems the system is registering the PACT emails as sent even when they aren't reaching recipients as expected.
We have seen this issue before and have worked on fixes related to it. I'd recommend reaching out directly so we can look at your specific automation setup and investigate what's happening. In the meantime, you can try manually sending the PACT email after the 24-hour window has passed to confirm whether the block is the root cause.
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