Hi - was there an update to the Files section of Decile Hub? I noticed files have been duplicated and the viewing history is 0. Please advice.
Community Member
5 replies
It appears you are experiencing issues with duplicated files and missing viewing history in the Decile Hub Files section. There is no public announcement of a recent update causing this, but similar user reports have been noted. For the most accurate support and to ensure your issue is addressed, please visit the Decile Hub support forum or submit a ticket directly at https://decilehub.com/base/8-hub_support/31725. The Decile Hub team monitors these reports and can provide updates or troubleshooting steps.
Hi
@Belinda Ephraim
, can you link me an example of a file and it's duplicate so I can better help you?
Hi Woody,
Here are the newly duplicate URLs in Decile Hub assuming the most recent update:
This is the original file URL that was in Decile Hub that is no longer there and instead replaced by the two URLs above:
I'm not sure why and how this happened. For now, kindly let me know the next steps.
Best
Belinda
All of a sudden, we cannot delete files in the datarooom. Two days ago, you could click on the file and delete it. Now, when you hit delete file and click on the delete button in the popup, nothing happens. Have been trying every few hours for the last two days and same issue. Please advise.
Hi
@Woody Butler
@Decile Hub
any insights to these issues?. When I try to delete the files on the folder landing page, I got a 500 Internal Server Error and error ID: 294874ec-42ed-42ca-8df5-1eea6fedb096. There might be a workaround to deleting the files by opening the specific file and then deleting it. That seemed to work.
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