What is this? I tried adding a propsect and got this error.
![](https://secure.gravatar.com/avatar/d41d8cd98f00b204e9800998ecf8427e.png?default=mp&rating=pg&size=48)
4 replies
![](https://d2id8jgnbwyil5.cloudfront.net/avatars/ai-assistant-avatar-64.png)
This error may be due to an issue with the formatting or content of your CSV file. Try opening the file in Google Sheets and then downloading it as a CSV file again. This process can often resolve any hidden formatting issues. If the problem persists, consider checking the file for any special characters or non-UTF-8 compliant characters, especially on line 57 as indicated by the error message.
![](https://secure.gravatar.com/avatar/d41d8cd98f00b204e9800998ecf8427e.png?default=mp&rating=pg&size=48)
This was a manual add
![](https://secure.gravatar.com/avatar/d41d8cd98f00b204e9800998ecf8427e.png?default=mp&rating=pg&size=48)
500 Internal Server Error
Sorry, we had a problem loading this page.
Please report this error in the Hub Support Channel and reference this error ID:
3d5d98a5-af12-4bf9-bf5f-11f4b96f7e79
![](https://cdn.decilehub.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNmhtQnc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--7dbbeea294bd9ea8c9ddaaff100e307402b25fb3/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdDVG9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RG5Sb2RXMWlibUZwYkVraUN6UTRlRFE0WGdZN0JsUTZER2R5WVhacGRIbEpJZ3RqWlc1MFpYSUdPd1pVT2d0bGVIUmxiblJKSWdvME9IZzBPQVk3QmxRPSIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--3bfcb433a0e72cf7830a71ad920cea1b1bc1d0f9/PXL_20240225_185523912.jpg)
Hi Meifan,
I see in our system logs it's saying something related to a duplicate person for an organization. I'll reach out on slack to get some details so I can reproduce the issue.
I see in our system logs it's saying something related to a duplicate person for an organization. I'll reach out on slack to get some details so I can reproduce the issue.
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