The ingestion email address for the pipelines didn't work. I tried to send multiple test emails from different accounts to that ingestion email , couldn't see it appear on the pipeline and didn't receive bounced back either. Can anyone shed some lights on this topic? Thanks.
2 replies
If emails sent to your pipeline ingestion address (e.g., pipeline-xxx@reply.decilehubmail.com) are not appearing in your pipeline and you’re not receiving bounce-backs, first confirm you’re using the correct pipeline-specific address. Also, check if the emails are being sent to a Deals pipeline, as the system extracts organizations from the content and adds them as prospects in the pipeline and Directory.
If nothing appears, review your forwarding process and ensure emails are sent correctly. If issues persist, visit the Decile Hub support forum for further troubleshooting: Decile Hub Support.
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Hi TT, thanks for this report. We'll investigate.
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