This should never be the case, and you're not doing anything wrong. If you can provide a little more detail, we might be able to track it down. Some screenshots of the output would be useful. If it contains sensitive info, send it to product [at] decilegroup [dot] com via email instead of posting here, so we can have a look.

Not sure what was going on, but it's working now. thanks. 

There were a couple Open API issues that might be the cause. If it happens again, please let us know.

Hi James, let's hop on zoom today if you're available. Here's my calendly (or propose a time that works for you): https://calendly.com/travis-giggy

James, if you can't hop on a 10 minute zoom session with me, I will have a very difficult time fixing your issue. I need to see what you're doing, and then I need to be able to recreate it myself, before we can fix it. I provided my calendly link above, if you can find the time, it should only take a few minutes.