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#Hub Support

Hello - I am not able to connect my email account: [image.png]

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To ask for help, use Get help. To see requests you've sent, open My support requests. Earlier threads stay here to read.

My support requestsGet help
Community Member
Hello - I am not able to connect my email account:
1 reply
Dex

Hi there! Sorry to hear you're having trouble connecting your email. Here are a few things to try:

  • Disable any adblocker extensions in your browser, as these can interfere with the connection process
  • Try using incognito/private mode in your browser, then log in to Hub and attempt the connection again
  • Make sure you're connecting a Gmail or Microsoft Outlook account, as those are the only supported email providers currently

If none of those steps work, please reach out to Decile Hub support directly and we'll dig in further. Happy to help!

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