Decile Base
Ctrl + K
Log In Sign Up

Loading...

#Hub Support

User in Cohort 18 lacks access to Decile features; seeks help.

Hub Support has moved

To ask for help, use Get help. To see requests you've sent, open My support requests. Earlier threads stay here to read.

My support requestsGet help
Community Member
Hello team, I am experiencing an issue with the limited access to features that Decile Base can provide (see the attached screenshot). I am in Cohort 18 and have access to more features, such as the pipeline and Pact functional, etc. My Login email address: evgeny.kharitonov@gmail.com, my company, bme, has a page also in the Decile, but I have no access to it.
5 replies
Dex

Access issues to features like the pipeline and Pact functionality in Decile Hub are often related to user permissions or account setup. If you are supposed to have access as part of your cohort or company, please contact Decile Hub support or your account administrator to ensure your permissions are correctly set. For further assistance, you can post your issue or follow up directly at Decile Hub Support.

If the issue persists, Decile Hub support can review your account and resolve access problems.

Show relevant links
Community Member
Hi Eugene, Misha and I noted this already via email and intercom, unsure if you saw our messages.

You've created 2 users.
evgeny.kharitonov@gmail.com <- this is what you're currently logged in as. It's not connected to any account. Created June 28th.
evgeny.khariitonov@gmail.com (note the extra "i") <- This is the user that is connected to bme capital. Created May 19th.

Do you have access to both of these emails?
Community Member
No, I have access only for the email evgeny.kharitonov@gmail.com
Community Member
I have tried to delete my incorrect account and assign my Cohort 18 promo code and bme. but I am unable to transfer the company to the correct account and delete the account.
Community Member
This is resolved, you should see your account now. Let us know if you encounter any issues.

Log In or Sign Up

Please Log In, or Sign Up to participate in the discussion.

Log In
or
Sign Up

Apply to VC Lab Cohort 22

Get full access to Decile Base and the Decile Hub venture platform for free by joining the VC Lab program.

Apply to VC Lab Cohort 22

Decile Group Inc. uses cookies for our website to function properly; some are optional and help deliver a personalized and enhanced experience. By clicking "Allow all", you consent to store cookies on your device in accordance with our cookie policy. You can reject all non-essential processing by choosing to accept only necessary cookies. To learn more check Cookie Policy