Hub Support | Decile Base

Community Member

April 17 at 11:49 am

hi , i have invited my team mates but they are not getting the inivitation to their mail. some have gotten it but most havent

3 replies

Community Member

Apr 17, 2026 at 11:49

Decile Base AI

Hi! A common reason for this is that the invitation emails are landing in spam/junk folders. Please ask your teammates to check there first.

If they still can't find it, feel free to share their email addresses here and we can look into it further!

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Community Member

Apr 17, 2026 at 11:51

yes, they have checked spam/junk... one of them is chinelonma.arinze@trium.ng

Community Member

Apr 21, 2026 at 04:56

Hey Adeola, looking at your account, it looks like chinelonma.arinze@trium.ng was able to successfully create a user for your account. Let me know if this is happening for anyone else still.

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