Hub Support | Decile Base

Community Member

May 11, 2024 at 15:58

Hi.. Im seeing a registration issue with an event I've just created.

When i test registration of my event. The admin(me) gets an email with this error (see attached)

Everything seems to work fine from the registration screen perspective, i get the on screen confirmation and everything.

But on the backend in Decile hub, the registration doesn't show and the admin on the account gets an email with the attached error.

Can you please look into this

3 replies

Community Member

16:33

Thanks for reaching out about the registration issue with your event. I'm sorry to hear you’re experiencing difficulties with event registration on Decile hub.

I've reviewed the error you sent over and have forwarded it to our dev team for a closer look. We're on top of it and will keep you updated as we work to resolve it.

Community Member

17:07

I fixed the issue, no need to look into it.. the sender email signature variable wasn't being passed.

Monday, May 13, 2024

Community Member

00:04

Glad to hear that you got it sorted and thanks for letting us know what went wrong.

If there’s anything else you need assistance with or if you have further feedback, please don't hesitate to reach out.

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