I am very frustrated with trying to update this contact Adam Aspes. He was a main contact for an entity fintop, which i had to remove, cause adam will now be personally investing. When i try to do this, I keep runnign into issue about duplicate. Now I can't even add email to his profile. It says email is already in the database. Can you help ASAP? I need to send him LPA.
Thank you for reaching out, and I understand your frustration with needing to send the LPA urgently.
The "email is already in the database" error typically means Adam Aspes's email address is still associated with another profile in your system (likely the old entity "fintop" contact, even if you think you removed it). This creates duplicate profile issues.
We'll look into this right away and help you merge the profiles or resolve the duplicate so you can proceed with sending the LPA. Someone from our support team will assist you directly to get this resolved quickly.
! I've just removed the Adam Aspe and Fintop capital accounts. If you copy Adam Aspes from investor pipeline to the closing pipeline, you should be all set to run this through the normal process.
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