I am trying to remove a user from my 'firm,' but I get an error every time I try. I also want to add a new user, but can't figure out how to.
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Thank you for reporting this! We'll look into the error you're experiencing when trying to remove a user from your firm.
Regarding adding a new user, you'll need to invite them to create a new account in Decile Hub, which will then add them as a teammate on your account. However, since you're encountering errors, we'll investigate both issues together to get this resolved for you.
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Hey Mark, can you show me a screenshot of what error you're encountering, and exactly when? https://quidnetventures.decilehub.com/team
Is the error upon sending the invite etc?
Is the error upon sending the invite etc?
I see now, thanks! I've got a lead on the issue, I'll let you know when we have a fix out.
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