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I've emailed a potential LP from Hub a dozen times since 2024. These show up in Hub, but not in my gmail sent folder. I've verified that gmail sync is setup and works (eg - my sent folder has examples from last week).

I'm trying to find out if these email actually were sent. 
3 replies
Decile Base AI

Hey! Thanks for flagging this.

Based on what we've seen with similar cases, when emails sent from Hub don't appear in your Gmail sent folder, it's likely because your Gmail connection was temporarily interrupted at the time those emails were sent. In that case, Hub falls back to sending through its own servers, which is why the activity shows up in Hub but not in Gmail.

The good news is that the emails were most likely still delivered to your LP.

To get confirmation on specific emails, the best next step is to reach out to support directly with the LP's name and the approximate dates of the emails in question. A support team member can look into the sending logs on the backend and verify delivery.

You can also try reconnecting your Gmail integration now to make sure future emails route through Gmail consistently.

Hey Doug, sorry about the automatic reply, it's getting better over time, but in this case I just need to investigate this particular issue. :) I'll raise this with you directly since it contains sensitive data 

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