Community Member

April 13 at 08:26 am

Trying to send a test newsletter,

500 Internal Server Error

Sorry, we had a problem loading this page.

Please report this error in the Hub Support Channel and reference this error ID:
9113cce3-abbe-45dc-bd43-e23d2ae43252

4 replies

Community Member

Apr 13, 2026 at 08:27

Decile Base AI

Thanks for reporting this! As a workaround, try clicking Save Template first before clicking Send Test Email. That should help bypass the error.

We'll look into getting a proper fix in place and will keep you updated!

Show relevant links

Community Member

Apr 15, 2026 at 04:57

Hey Michel, raised this in our email thread. This is breaking on some email html parsing. Can you link the newsletter?

Community Member

Apr 15, 2026 at 05:05

https://reflectventures.decilehub.com/newsletters/9nGVdpNm/content

Reflect Ventures 2025 EOY Update - Part 1

Community Member

Apr 15, 2026 at 05:05

The 500 error seems to happen when you specify multiple individual recipients for test

Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

Reflect Ventures 2025 EOY Update - Part 1

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Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

Reflect Ventures 2025 EOY Update - Part 1

Log In or Sign Up

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