Hey! Thanks for flagging this. Your hypothesis sounds plausible - the pipeline automation that triggers on file views is designed to move prospects through stages, so contacts who aren't already in a pipeline may not be picked up by that logic.

We'll look into whether directory-only contacts can be captured by VDR view triggers and get back to you. In the meantime, one workaround to try: manually add those directory prospects into the Syndicate LP funnel at an early stage, which should allow the automation to move them forward when they engage with the file.