When selecting a call follow-up email template when sending the email it bounces back and comes back as failure code.
22 replies
Community Member
Decile Base AI
If your call follow-up email is bouncing back with a failure code when using a template in Decile Hub, this may indicate a technical issue with the email system or template configuration. For troubleshooting and support, please visit the relevant Decile Hub support post: Call follow-up email bounces back with a failure code. If the issue persists, consider reaching out directly through Decile Hub support for further assistance.
Interesting.
@Stefano Scuderi
can you enable the decile assistant in your account under Settings -> Team so I can enter your account and send a test email to myself?
Hi
@Stefano Scuderi
I see the email sent to the other prospect, and my test prospect both worked. I think this may be an issue with emailing from s7scapital@gmail.com to s7scapital@gmail.com.
Yes those all work fine for my test prospect. Stefano errors like these aren't typically related to Hub, but related to other factors. I took a look at you calendar url and that doesn't look suspicious. If your personal email has low email reputation this can occur.
he thing is how would i know if an investor has a low email reputation, dont want to run until those kind of issues too
I am referring to your gmail reputation, (the sender), not the recipient. The 2.1 works as well. I'd recommend disconnecting gmail until you can diagnose this issue.
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