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Using Decile Hub

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Decile Hub is the leading platform to grow and manage next generation venture capital firms. The platform of choice for over 500 VC firms
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Does decile hub gmail integration pull in emails that were sent via gmail?

I have decile hub integration into gmail. I see that i can send emails via decilehub. But it's unclear if decile hub is capturing emails that are sent to contacts when I send that email outside decilehub and instead natively through my linked gmail account. I have examples where the email is captured by decile hub and correctly linked to the contact. But in other situations it seems not to work. It definitely doesn't work if I send the email in Gmail first and then next add the contact into decilehub. Two questions. 1. What is the intended behavior here so I can understand? 2. Ideally, decilehub would use the gmail integration and would pull in all communication into the user record in decilehub regardless if the email was sent via decilehub or via gmail directly Thanks!

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Does decile hub gmail integration pull in emails that were sent via gmail?

I have decile hub integration into gmail. I see that i can send emails via decilehub. But it's unclear if decile hub is capturing emails that are sent to contacts when I send that email outside decilehub and instead natively through my linked gmail account. I have examples where the email is captured by decile hub and correctly linked to the contact. But in other situations it seems not to work. It definitely doesn't work if I send the email in Gmail first and then next add the contact into decilehub. Two questions. 1. What is the intended behavior here so I can understand? 2. Ideally, decilehub would use the gmail integration and would pull in all communication into the user record in decilehub regardless if the email was sent via decilehub or via gmail directly Thanks1

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how to add a investment counter on a custom pipeline

Top answer:

Hi Catarina, right now, there's no ability to change pipeline headers or add summing functionalities. But, as you've seen, both the dealflow and investment pipeline types have these, so you might consider using one of those pipeline typ...

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Email LP Scraping

Hi All! I just recently joined Decile Hub. I'm beginning to add my LP prospects, and I have a good deal of previous communications in my Google email inbox. Is there a way to import LP prospects from previous email threads on my linked Google account, or do I have to add them in manually? Thanks!

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How can I filter LPs in Hub based on their country of residence?

Top answer:

As of the end of 2024, you can not filter LPs based on country of residence or geography directly in the pipeline. However, you can Tag LPs based on their country or region, and then filter based on Tags. This is good functionality to ad...

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Chrome Extension

Hi! After installing the extension including the API Key, I keep getting stuck on this extension page (see screenshot). I removed the Extension and re-downloaded it, but still getting the same issue. [Screenshot 2024-10-27 at 1.35.02 PM.png]

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Can you rename a file once uploaded?

Can you rename a file once uploaded? 

Top answer:

Yes. Whenever looking at a folder, each file will have a 3 dot menu that has the "Edit/Re-upload" option. Alternatively, when viewing a file page, there will be a button to "Edit/Re-upload". Clicking that will open menu to rename the fil...

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Does Decile integrate with Airtable?

Top answer:

Decile Hub integrates with Airtable via Zapier. Go to API in the Settings menu to activate this integration.

 -  Mike Suprovici
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Where is the Investment Inquiry Form?

Top answer:

Startup companies can submit information directly into your Dealflow pipeline using an Investment Inquiry Form that you can customize to collect any kind of information, such as a pitch deck. You can access and edit the Investment Inquir...

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I have updated my email signature in my profile but still the sent emails have old signatures. Tried refresh, login etc, didnt work

Top answer:

@Mahzad Sharifahmadian PhD MBA are the email templates using the account.name variable below sender.full_name. That might be why you think it is not updating.  1. expand fundraising with the > in the left nav 2. click "LP Emails" 3. sel...

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PACT delivery issues

Hello - I have been trying to send a PACT to an LP since yesterday. We have tried using two different emails for them but they havent received either. We have checked spam and I have received the test. I linked one of my email accounts as well. I've tried everything please advise. Thank you!

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Is the API token available to our VC Lab cohort or only to paid decile plan users?

Top answer:

The API is only available to Premium Hub members and firms in Decile Partners. We are starting to move features that have costs associated with them to paid members of the community. If you need access to the API or any other premium f...

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Deal Memo

How can I 1) change who on my team is asked to rate memo, 2) change or assign which questions for them to rate?  Base tells me to go into Deal Memo-->Settings, this doesn't give me the ability to do that?

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How do I run an event on Decile Hub?

Top answer:

Running an event in Decile Hub is easy. There are templates for promotional Content events and VIP private Conversion events. Begin with a simple, manageable gathering to build confidence and test your event management skills. Here’s a s...

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variables are not changing in batch email

I have not be able to get the variables to change each time i send a batch email out to multiple LP prospects.  Tried to save a template.  All the fields are setup correctly. Sending individual emails the variable (First Name) populates correctly. There is even a notice right a way pop up stated: "Note: Variable personalization for this email will be applied using the first existing recipient's details." Any help? thank you, Vincent

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I would like to know whether Decile Hub has a feature that alerts users in the same group that a new Connector, Deal, LP etc. has been added

I would like my colleagues to be alerted by email or text when there has been activity in our Decile Hub account.  For example, say I met a founder. Once I add her contact information, meeting notes, and other relevant information in Decile Hub, I would like the option of circulate some or all of that information to my colleagues. Can that task currently be accomplished in Decile Hub?

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Unlocking Decile Hub Functionality after an upgrade

Congratulations on upgrading your Hub account! You've unlocked many powerful features, and this post will instruct you on how to enable these things. Gmail 2-way sync The Gmail sync feature will retrieve the last 10 messages for all prospects in your Hub account who have the same email address in your Gmail account. It takes a few hours for the sync to complete the first time, and then your data will be synced twice per day afterward. To enable Gmail sync, click on your profile photo in the upper-right corner of Hub, then choose Integrations from the dropdown. You will see a button to connect your gmail account. You will need to log in with your Gmail credentials and approve the permission scopes. API Access From the left nav of your Hub account, expand Settings > API, then click on API Tokens. If a token does not already exist, create a new token. Hub Chrome extension The Hub Chrome extension uses AI to read the contents of any web page and insert a new prospect into one of your pipelines. To install and enable your Hub Chrome extension, follow these steps: Download the Hub Chrome Extension from the Chrome Web store When you first launch the extension it will ask you to paste in the API key from Hub (instructions to create an API key are above). You'll only need to do this once. After the first time, all you need to do is launch the Chrome Extension when you're on a page which contains a person's info you want to import into Hub. AI Generated Email You can use AI to help generate emails and email templates within your pipelines. You will see a new tab called "AI Assistant" to the right side of your email. Make sure the "Purpose" is completed and click the "Generate" button to have AI re-create the email for you. The AI uses all your notes and past emails to customize your message.

Top answer:

If you have questions about Hub or unlocking functionality, please post a new question to the Hub Support channel.

 -  Travis Giggy
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Where do I find my signed LPA files?

Top answer:

1. left navigation click files 2. In the lower left of the page that loads is "Shared LP files" with your fund name nested below that 3. click that fund name 4. you will see folders with all your LP names 5. within each folder named for ...

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Q. Is the information of Limited Partners entered into Decilehub visible only to me, or do others have access to it as well?

As the information of Limited Partners can be sensitive, I am wondering whether only writer (and team) can check. 

Top answer:

This is a great question, and I understand your concern.  We have built Decile Hub to be entirely walled off between each of the accounts that have signed up.  What that means is the only people viewing your inserted data are the write...

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Adding someone using the Chrome extension that is not an LP, Connector, or Recruit

When adding someone with the Chrome extension that isn't an LP, Connector, or Recruit (e.g. an Entrepreneur, PC executive, etc.), what is the easiest way to insert them directly into the general Directory so they show up in the "People" database?  When using the Chrome extension, you must choose a "Pipeline" to import the contact into. I am logging deals and want to use the extension to add the entrepreneurs from the deals I'm reviewing directly into the "People"  database since they don't fit into the other database categories.  Thanks.

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How does DecileHub handle currency fluctuations for international investments?

For a fund with international investments, does DecileHub track differences in currency? Or is the best practice to simply keep all investments denominated in one currency?

Top answer:

Typically funds invest in one currency and it's usually USD. This is because many companies with the ambition to become venture scale, usually move their HQ to a major domicile such as Delaware. VCs tend to standardize their currency for...

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Updating the Investments section in Decile

- How are comments in the "Transaction comment" section  typically structured within Decile Hub? - How is automation in activity triggered when updating valuations? Are there parameters to trigger automation?

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What does the message for capital calls look like for LPs when we call capital from Decile Hub?

Do the LPs receive something like a one-click invoice in the form of a capital call or a link with a personalized message from the GP?

Top answer:

They receive an email that summarizes the capital call notice and a link to log in to Decile Pro (https://decilepro.com/) to review more details and to retrieve wire instructions. 

 -  Mike Suprovici
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How do I update the valuation of a portfolio company in the Investments subsection of Decile Hub?

Decile Base Answer: I can't confidently answer this question, please start a new Decile Base post to have this question answered.

Top answer:

In Hub on the left nav, select Back Office, Investments then click Update Valuation next to the portfolio company. Now click Add Funding Round and add the relevant information for the new round, click Save. Now click Funding Rounds and s...

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When invitees register for events via hub, are they provided with an option to add to calendar?

Top answer:

In the registration confirmation email they are provided with add to calendar links. And immediately after registering they are shown iCal, outlook, and gCal links.

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I just created a new event via the events feature, and it looks like it sent out both the invite email (which I wanted sent) as well as a reminder template email (which I did not intend to have be sent). Where can I find the settings so next time this doesn't happen?

Top answer:

Please follow these steps, see screenshots for clarification. • Navigate to Events. • Click on the respective event. • You will see three menu options: "Event Details", "Settings", and "Event Attendees". • Click on "Event Attendees". • C...

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When the same LP signs a new PACT with a higher amount does it overwrite the existing PACT or create a new PACT?

Top answer:

When the same Limited Partner (LP) signs a new PACT (using the same email address as before) with a higher amount, the system overwrites the existing PACT. This overwrite includes updating the PACT amount to the new higher value and the ...

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Where is File System under the Model folder in Decile Hub?

Top answer:

Are you asking us how to access your files in Decile Hub's File System? • If so: • Navigate to the "FILES" section in the left navigation. • Click on "All Folders." • You have two Custom Data Rooms/Folders in your Hub account, one ...

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I try to add a tag and it flashes "added" but then isn't displayed.

Top answer:

This is a known issue that we'll try to get fixed up soon. To add a tag ensure you hit the "Enter" or "Space" key after the tag and it should be successful. Here's a video explaining it further: https://www.loom.com/share/36d3f10d4b6942c...

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How do I add a second fund in our Decile Hub?

Top answer:

Currently, adding funds through the platform by yourself is not supported. Could you please share why you need to add a second fund? Understanding your specific needs will help us provide the best possible assistance. For example, if you...

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Please explain the difference between user variables and system variables.

Top answer:

User variables are data points that users create and define for specific needs. They can represent a variety of information such as a URL, a name, a date, or any other specific data that the user wants to use regularly. These variables c...

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How do I link to a file in an email template? The instructions for folder / files says you can link to files, but in the panel I only see folders

“Files refer to the links or variables that can be added to the body of the email. These links or variables direct the recipient to specific files or data rooms when clicked. Data rooms are essentially folders where you can store and share files with custom permissions. The links to these data rooms or specific files within them can be embedded in the email templates and sent to recipients, providing them direct access to the shared content.” But in my panel I just see this: [image.png] I have files in Core Distruption Fund Sales Assets but I  cannot see any way to get a link to them. If I copy the Link from the Files section then I just have a link, not a variable.

Top answer:

We are reworking this system to make it better, however, there is a workaround in the meantime that provides direct access to files through a variable to your pipeline prospects.  1. go to your folders, let's use Sample-Capital-DataRoom,...

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What field or variable are we supposed to use to document that we have met the potential LP and that we are confident they are accredited?

This is important to document that we are not doing a general solicitation.

Top answer:

Tags are great for this use case. Also, you can setup a Meeting stage where you can move LPs that you have met with. 

 -  Mike Suprovici
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