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Community Member
For the stage of a funnel, I have created an email to send a deck. Then, I tried to have it send a test email to my personal email, but it did not do it.
8 replies
Community Member
Decile Base AI

Hey! Here are a few things to check that commonly cause this issue:

  1. Make sure the "To" field is filled in when sending the test email. Even though it should work without it, try entering your email address directly in that field.

  2. Add yourself to the pipeline first. To properly test an email with variables (like a deck link), you need a sample contact in the pipeline. Otherwise, Hub doesn't have data to populate the variables. Try adding yourself as a prospect in that funnel stage, then send the test email.

  3. Check your email integration. Go to Integrations (top right, under your profile) and confirm your connected email account is active and set as the default sender.

If none of those resolve it, let us know what error message (if any) you're seeing and we'll dig further!

Community Member
Hey Paolo, can you give me a screenshot of what you are seeing before sending?
And do you encounter any errors, or does it give a green success notification, but you don't see the email in your inbox?
Community Member
Hey Woody, I do not encounter any errors, I think it shows green success notification, but you I see the email in your my inbox. I added my yahoo email account in the integrations, tried again, but it did not work.
Community Member
It does not show green success notification, but it does not show errors either
Community Member
So, for some reason Hub disconnected from my yahoo account in the integrations. So I tried to connect a Google account. The connection was successful, but after a few minutes, Hub disconnected from that as well. I tried multiple times, and always the same thing. This is annoying: a bug? Is the system down?
Community Member
Hey Woody, still here?
Community Member
More information. The Gmail integration disconnects exactly when I I try to send an email to a person in the funnel via the specific button.
Community Member
This is blocking me for my Venture Institute assignment due in a few hours.

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